computer acting up

Here are my log files...Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/6/2010 10:16:24 AM
mbam-log-2010-05-06 (10-16-24).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 267763
Time elapsed: 58 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.TryMedia) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ErrorDoctor (Rogue.ErrorDoctor) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Mozilla Firefox\plugins\NPMyWebS.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:11:20 AM, on 5/6/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

(Unable to list running processes)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://localhost:9100/proxy.pac
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: &Google Web Accelerator Helper - {69A87B7D-DE56-4136-9655-716BA50C19C7} - C:\Program Files\Google\Web Accelerator\GoogleWebAccToolbar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Web Accelerator - {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - C:\Program Files\Google\Web Accelerator\GoogleWebAccToolbar.dll
O3 - Toolbar: Webroot Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "KHALMNPR.EXE"
O4 - HKLM\..\Run: [NI.UWFX5_0001_N56M0311] C:\Documents and Settings\moore family\Local Settings\Temporary Internet Files\Content.IE5\GBM547GV\WinFixerScannerInstall[1].exe -nag
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe"
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Documents and Settings\All Users\Desktop\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Documents and Settings\All Users\Desktop\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-1159381305-3383041272-4172013292-1008\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'patti's place')
O4 - HKUS\S-1-5-21-1159381305-3383041272-4172013292-1008\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User 'patti's place')
O4 - HKUS\S-1-5-21-1159381305-3383041272-4172013292-1008\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'patti's place')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Run Google Web Accelerator.lnk = C:\Program Files\Google\Web Accelerator\GoogleWebAccWarden.exe
O4 - Global Startup: STK017 PNP Monitor.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1132341909031
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc.  - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe

--
End of file - 8036 bytes

Java is update 6 #17 . It would not update to 6#20.download failed . SUPERspyware   error 1719...Windows installer not correctly installed.

I am unable to update programs or connect to anything USB.I've run PCtools registry optimizer which helped the speed and some of the freezing up. I currently have the latest SpySweeper and have no virus. I did catch one within the last week or so. The acting up has been happening for a couple of months. Especially Zune's software.  I tried to delete and start over but it would not let me.

[Malware Removal Specialist]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

Registry cleaners are extremely powerful applications and their potential for harming your OS far outweighs any small potential for improving your computer's performance.

There are a number of them available and some are more safe than others. Keep in mind that no two registry cleaners work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad" entry. One cleaner may find entries on your system that will not cause a problem when removed, another may not find the same entries, and still another may want to remove entries required for a program to work. Without research into what the registry entry selected for deletion is, a registry cleaner can end up being an automated method to cause problems with the registry.

For routine use by those not familiar with the registry, the benefits to your computer are negligible while the potential risks are great.

Further reading: XP Fixes Myth #1: Registry Cleaners
Please uninstall/delete PCtools registry optimizer

Your HJT log is not complete and this is an old version. Please uninstall HJT, download and run a new version.

Please download: HiJackThis to your Desktop.

• Double Click the HijackThis icon, located on your Desktop.
  
• By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
• Accept the license agreement.
• Click the Open the Misc Tools section button.
  
• Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
  
• Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
  
• Please post the log in your next reply.
  

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:48:15 AM, on 5/9/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\STK017_V2.01\STK017M.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://localhost:9100/proxy.pac
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (filesize 62080 bytes, MD5 C11F6A1F61481E24BE3FDC06EA6F7D2A)
O2 - BHO: &Google Web Accelerator Helper - {69A87B7D-DE56-4136-9655-716BA50C19C7} - C:\Program Files\Google\Web Accelerator\GoogleWebAccToolbar.dll (filesize 311296 bytes, MD5 0B8B3ACC97126A9EC472CF898780D684)
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (filesize 41760 bytes, MD5 C9EDE29F223A27873E187D9FB6045EA6)
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll (filesize 73728 bytes, MD5 DEE8F03D1EACE0C8F914A2C76568EA32)
O3 - Toolbar: Google Web Accelerator - {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - C:\Program Files\Google\Web Accelerator\GoogleWebAccToolbar.dll (filesize 311296 bytes, MD5 0B8B3ACC97126A9EC472CF898780D684)
O3 - Toolbar: Webroot Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "KHALMNPR.EXE" (filesize 28160 bytes, MD5 60C2D0115B1B1FAC72A194CFF1A56494)
O4 - HKLM\..\Run: [NI.UWFX5_0001_N56M0311] C:\Documents and Settings\moore family\Local Settings\Temporary Internet Files\Content.IE5\GBM547GV\WinFixerScannerInstall[1].exe -nag
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (filesize 385024 bytes, MD5 BAFCF6CF19CE4882039C52DFA17BE35F)
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup (filesize 33280 bytes, MD5 037B1E7798960E0420003D05BB577EE6)
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install (filesize 1630208 bytes, MD5 3D51F8D38A5FE3EC219F33E83607BCDE)
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit (filesize 33280 bytes, MD5 037B1E7798960E0420003D05BB577EE6)
O4 - HKLM\..\Run: [ArcSoft Connection Service] "C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" (filesize 207360 bytes, MD5 901FD2C25D27AC8A2BF379ABB2BA21D1)
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe" (filesize 158448 bytes, MD5 1C1784599D8F78B6D37C40D85DF52FFF)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" (filesize 149280 bytes, MD5 3A0647BDED81DBE0BCBB51D70B22C9E0)
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" (filesize 39792 bytes, MD5 392845E8D49B5F0E81AAC4D795000A8C)
O4 - HKLM\..\Run: [@OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe (filesize 450560 bytes, MD5 57781B2D6C4DDBF753D820472462E445)
O4 - Global Startup: Run Google Web Accelerator.lnk = C:\Program Files\Google\Web Accelerator\GoogleWebAccWarden.exe (filesize 1134592 bytes, MD5 21387BE4B70C89AF035755461FAB4152)
O4 - Global Startup: STK017 PNP Monitor.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\system32\shdocvw.dll (filesize 1499136 bytes, MD5 26CB10FA893F940AB09713FF46DCDADE)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL (filesize 63840 bytes, MD5 22BDC1E6E606C9BAE68141D7099309AB)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe (filesize 558080 bytes, MD5 AAC1D4EE39DF138C5D30AC5883E3B59F)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe (filesize 558080 bytes, MD5 AAC1D4EE39DF138C5D30AC5883E3B59F)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1695232 bytes, MD5 3E930C641079443D4DE036167A69CAA2)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1695232 bytes, MD5 3E930C641079443D4DE036167A69CAA2)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1132341909031
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exeC:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exeC:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exeC:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exeC:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYSC:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exeC:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc.  - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exeC:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe

--
End of file - 10447 byte

Hi SuperDave,
I tried to remove the old hijack, Trend micro ,and Spysweeper . I kept telling me it wasn't there or error.
I've disable Spysweeper in the program as much as I could. I've also removed a group of other freeware that I downloaded but was unable to run because of errors.  I can't believe I found this sight! It has been very enlightening. I've come to my wits end this last month. I really appreciate all your help and time.

   The malware program stopped working too.

[Malware Removal Specialist]

Can you please be more specific about what is wrong with your computer?

Please go to Jotti's malware scan
(If more than one file needs scanned they must be done separately and logs posted for each one)

* Copy the file path in the below Code box:

Code: [Select]

C:\Program Files\STK017_V2.01\STK017M.exe
* At the upload site, click once inside the window next to Browse.
* Press Ctrl+V on the keyboard (both at the same time) to paste the file path into the window.
* Next click Submit file
* Your file will possibly be entered into a queue which normally takes less than a minute to clear.
* This will perform a scan across multiple different virus scanning engines.
* Important: Wait for all of the scanning engines to complete.
* Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.

=============================================

Download Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.

Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Unzip the file on the desktop. Open the MessengerDisable.exe and choose the bottom box - Uninstall Windows Messenger and click Apply.

Exit out of MessengerDisable then delete the two files that were put on the desktop.

===========================================
Open HijackThis and select Do a system scan only

Place a check mark next to the following entries: (if there)

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://localhost:9100/proxy.pac
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1695232 bytes, MD5 3E930C641079443D4DE036167A69CAA2)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (filesize 1695232 bytes, MD5 3E930C641079443D4DE036167A69CAA2)


Important: Close all open windows except for HijackThis and then click Fix checked.

Once completed, exit HijackThis.
=========================================
•Start HijackThis
•Click on the Misc Tools button
•Click on the Open Uninstall Manager button.
•Click on the Save list... button and specify where you would like to save this file. When you press Save button a Notepad will open with the contents of that file. Save the file to your desktop.
Copy and paste this file in your next reply.

 Hi Dave,
 I tried the control + v and it brings up the file upload window. Not sure how the copy and paste comes into play.
I'll wait for your reply before next step.
My computer browser doesn't show websites in the complete form. Only in a text layout page.My Zune player and camera will not connect. Also the zune program will not uninstall or update as with most all programs not recognizing the internet connection for updating. The zune program gets a fuzz picture when I connect to the website for downloads. The fuzz picture would stay with the coputer display after I closed program. I then would have to restart computer to reset the fuzzy display. I had a lot of podcasts auto downloading regular shows til a few weeks ago.

[Malware Removal Specialist]

Control V is just a shortcut for paste. Just do it the old-fashioned way. Use your mouse to highlight the file path then right-click in the browse box and click paste. It should paste the file path into the browse box. That file I'm getting you to scan is more than likely related to Zune and your camera. We'll know more when the file is scanned.

Jotti's malware scan
This file has been scanned before. The results for this previous scan are listed below.
     

Filename:    STK017M.exe
Status:    
Scan finished. 14 out of 20 scanners reported malware.
Scan taken on:     Mon 10 May 2010 04:25:13 (CET) Permalink
         
Additional info
File size:    151552 bytes
Filetype:    PE32 executable for MS Windows (GUI) Intel 80386 32-bit
MD5:    e7a0e4034e24d7bd27d3d620bbf793d4
SHA1:    f01b03b7dd6df0db15373280e73c0fb3c16ca5b b




Scanners
[ArcaVir]    
2010-05-09 Adware.Cres
   [F-Secure Anti-Virus]    
2010-05-09 not-a-virus:AdWare.Win32.Cres
[A-Squared]    
2010-05-10 Riskware.AdWare.Win32.Cres!IK
   [G DATA]    
2010-05-10 Win32:Trojan-gen
[Avast! antivirus]    
2010-05-09 Win32:Trojan-gen
   [Ikarus]    
2010-05-10 not-a-virus:AdWare.Win32.Cres
[Grisoft AVG Anti-Virus]    
2010-05-09 Generic2.RV
   [Kaspersky Anti-Virus]    
2010-05-09 not-a-virus:AdWare.Win32.Cres
[Avira AntiVir]    
2010-05-09 ADSPY/Cres.A.4
   [ESET NOD32]    
2010-05-09 Found nothing
[Softwin BitDefender]    
2010-05-10 Found nothing
   [Panda Antivirus]    
2010-05-09 Adware/Cres
[ClamAV]    
2010-05-10 Found nothing
   [Quick Heal]    
2010-05-08 Found nothing
[CPsecure]    
2010-05-10 Found nothing
   [Sophos]    
2010-05-05 Found nothing
[Dr.Web]    
2010-05-10 Trojan.Siggen.204
   [VirusBlokAda VBA32]    
2010-05-06 AdWare.Win32.Cres
[Frisk F-Prot Antivirus]    
2010-05-09 W32/Adware.KIH
   [VirusBuster]    
2010-05-09 Adware.Cres.C

[Malware Removal Specialist]

Add or Remove Programs

1. Click on the Windows Start button and click on the Control Panel
2. In the Control Panel window, double-click Add or Remove Programs icon.
3. When the Add or Remove Programs window has fully populated, check for C:\Program Files\STK017_V2.01 and uninstall it.
There is an infection in this folder and it must be removed. The worst thing is that this folder is possibly related to your camera. I certainly hope not.

=====================================

•Start HijackThis
•Click on the Misc Tools button
•Click on the Open Uninstall Manager button.
•Click on the Save list... button and specify where you would like to save this file. When you press Save button a Notepad will open with the contents of that file. Save the file to your desktop.
Copy and paste this file in your next reply.

===================================

SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post

Acrobat.com
Actiontec Gateway
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.3
Adobe Shockwave Player 11.5
Advanced Registry Optimizer
ArcSoft Print Creations
ArcSoft Print Creations - Greeting Card
ArcSoft Software Suite
Ask Toolbar
ATI Display Driver
avast! Free Antivirus
Belarc Advisor 7.2
Big Kahuna Reef 2
BigFix
Canon Camera Support Core Library
Canon G.726 WMP-Decoder
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
CCScore
Compatibility Pack for the 2007 Office system
Critical Update for Windows Media Player 11 (KB959772)
Digital Media Reader
EPSON NX100 Series Printer Uninstall
EPSON Scan
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSTOOLS
essvatgt
FATE
FATE from HP Media Center (remove only)
fflink
Google Earth
Google Photos Screensaver
Google Updater
Google Video Player
Google Web Accelerator
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB932716-v2)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB945060-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hunting Unlimited 2010
J2SE Development Kit 5.0 Update 5
J2SE Runtime Environment 5.0 Update 2
Java(TM) 6 Update 17
kgcbaby
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
Logitech SetPoint
Media Go
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Office Outlook Connector
Microsoft Office Standard Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft WinUsb 1.0
Microsoft Works
Mozilla Firefox (3.6.3)
MSN
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyDSC2
Napster Burn Engine
Nero BurnRights
netbrdg
NVIDIA Drivers
OfotoXMI
Online Armor 4.0
PCDADDIN
PCDHELP
Picasa 3
PlayStation(R)Network Downloader
PlayStation(R)Store
PowerDVD
QuickConnect
QuickTime
Realtek AC'97 Audio
Registry Mechanic 9.0
Scholastic's I SPY Fantasy
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980232)
SFR
SHASTA
skin0001
SKINXSDK
SoftV92 Data Fax Modem with SmartCP
Spy Sweeper Core
staticcr
STK017_V2.01
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB953356)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Viewpoint Media Player
VPRINTOL
Webroot AntiVirus with Spy Sweeper
WildTangent Games
WildTangent Web Driver
Windows Backup Utility
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage v1.3.0254.0
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WIRELESS
Zune
Zune
Zune Language Pack (DE)
Zune Language Pack (ES)
Zune Language Pack (FR)
Zune Language Pack (IT)

Do you still want the messenger dealt with?

 Superspyware will not transfer to file destination. I've tried to send it to a new folder and it gives me an error.

Internal error2203.c:\WINDOWS\installer\1755el.ipi-2147287011

I tried this a couple days ago with the same results.

I finally was able to load.SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/11/2010 at 00:56 AM

Application Version : 4.36.1006

Core Rules Database Version : 4852
Trace Rules Database Version: 2664

Scan type       : Complete Scan
Total Scan Time : 01:38:48

Memory items scanned      : 421
Memory threats detected   : 0
Registry items scanned    : 6511
Registry threats detected : 55
File items scanned        : 146166
File threats detected     : 19

Adware.Tracking Cookie
   C:\Documents and Settings\moore family\Cookies\moore_family@data.coremetrics[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@a1.interclick[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@ad.wsod[2].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@adinterax[2].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@ads.bridgetrack[2].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@ameriprisestats[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@eyewonder[2].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@fastclick[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@insightexpressai[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@interclick[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@intermundomedia[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@invitemedia[2].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@microsoftwindows.112.2o7[1].txt
   C:\Documents and Settings\patti's place\Cookies\patti's_place@richmedia.yahoo[2].txt

Unclassified.PC MightyMax
   HKU\S-1-5-21-1159381305-3383041272-4172013292-1007\Software\PC MightyMax
   HKLM\Software\PC MightyMax
   HKLM\Software\PC MightyMax\StartupCur
   HKLM\Software\PC MightyMax\StartupCur\Adobe Photo Downloader.3
   HKLM\Software\PC MightyMax\StartupCur\Adobe Photo Downloader.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\Adobe Photo Downloader.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\Adobe Photo Downloader.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\Adobe Photo Downloader.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\Adobe Reader Speed Launch.2
   HKLM\Software\PC MightyMax\StartupCur\Adobe Reader Speed Launch.2#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\Adobe Reader Speed Launch.2#SNAME
   HKLM\Software\PC MightyMax\StartupCur\ATIPTA.3
   HKLM\Software\PC MightyMax\StartupCur\ATIPTA.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\ATIPTA.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\ATIPTA.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\ATIPTA.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\ccApp.3
   HKLM\Software\PC MightyMax\StartupCur\ccApp.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\ccApp.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\ccApp.3#SDATA
   HKLM\Software\PC MightyMax\StartupCur\ccApp.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\ccApp.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\Logitech Hardware Abstraction Layer.3
   HKLM\Software\PC MightyMax\StartupCur\Logitech Hardware Abstraction Layer.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\Logitech Hardware Abstraction Layer.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\Logitech Hardware Abstraction Layer.3#SDATA
   HKLM\Software\PC MightyMax\StartupCur\Logitech Hardware Abstraction Layer.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\Logitech Hardware Abstraction Layer.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\LXCCCATS.3
   HKLM\Software\PC MightyMax\StartupCur\LXCCCATS.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\LXCCCATS.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\LXCCCATS.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\LXCCCATS.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\NI.UWFX5_0001_N56M0311.3
   HKLM\Software\PC MightyMax\StartupCur\NI.UWFX5_0001_N56M0311.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\NI.UWFX5_0001_N56M0311.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\NI.UWFX5_0001_N56M0311.3#SDATA
   HKLM\Software\PC MightyMax\StartupCur\NI.UWFX5_0001_N56M0311.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\NI.UWFX5_0001_N56M0311.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\Picasa Media Detector.3
   HKLM\Software\PC MightyMax\StartupCur\Picasa Media Detector.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\Picasa Media Detector.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\Picasa Media Detector.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\Picasa Media Detector.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\SpySweeper.3
   HKLM\Software\PC MightyMax\StartupCur\SpySweeper.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\SpySweeper.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\SpySweeper.3#SDATA
   HKLM\Software\PC MightyMax\StartupCur\SpySweeper.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\SpySweeper.3#BKEEP
   HKLM\Software\PC MightyMax\StartupCur\ymetray.3
   HKLM\Software\PC MightyMax\StartupCur\ymetray.3#NTYPE
   HKLM\Software\PC MightyMax\StartupCur\ymetray.3#SNAME
   HKLM\Software\PC MightyMax\StartupCur\ymetray.3#SDATAB
   HKLM\Software\PC MightyMax\StartupCur\ymetray.3#BKEEP
   C:\Program Files\PC MightyMax\lic.conf
   C:\Program Files\PC MightyMax\lic.dat
   C:\Program Files\PC MightyMax\pcdocrx.conf
   C:\Program Files\PC MightyMax\undo
   C:\Program Files\PC MightyMax

[Malware Removal Specialist]

1. Close all open Web browsers.
2. From the Start menu in Windows select Control Panel.
3. Select Add or Remove Programs.
4. Uninstall any of the following programs associated with Ask.com: (the names may be slightly different)

- Ask.com
- Ask Bar
- Ask Desktop Search
- Ask Search
- Ask Toolbar
- Ask Jeeves

5. Click Change/Remove for each and uninstall all found.
===========================
Registry cleaners are extremely powerful applications and their potential for harming your OS far outweighs any small potential for improving your computer's performance.

There are a number of them available and some are more safe than others. Keep in mind that no two registry cleaners work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad" entry. One cleaner may find entries on your system that will not cause a problem when removed, another may not find the same entries, and still another may want to remove entries required for a program to work. Without research into what the registry entry selected for deletion is, a registry cleaner can end up being an automated method to cause problems with the registry.

For routine use by those not familiar with the registry, the benefits to your computer are negligible while the potential risks are great.

Further reading: XP Fixes Myth #1: Registry Cleaners

For the above reason I would recommend that you uninstall Registry Mechanic 9.0
==================================
You have Viewpoint installed.

Viewpoint Media Player/Manager/Toolbar is considered as Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

More information:

* ViewMgr.exe - Useless
* Viewpoint to Plunge Into Adware

It is suggested to remove the program now. Go to Start > Control Panel > Add/Remove Programs - (Vista & Win7 is Programs and Features) and remove the following programs if present.

* Viewpoint
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
* Viewpoint Experience Technology
====================================
Please read here for more information about WildTangent. Your choice if you want to remove it or not.

If you choose to follow my advice, please follow these instructions.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

•WildTangent Web Driver and anything else related to WildTangent
===================================

Do you still want the messenger dealt with?

Yes, please.

=======================================
Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console[/list]

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you.  Please include the contents of C:\ComboFix.txt in your next reply.

If you have problems with ComboFix usage, see How to use ComboFix