computer acting up

panda found nothing!

[Malware Removal Specialist]

How is the computer running now?

It has been somewhat better since computer hope got involved. The programs will not update. Some web locations only show a written out version of the site. Not the computer code ,just paragraph style. My Zune software will not recognize the player. Last night, I noticed the computer freezing between window clicks. I went to defrag and the programs menu was empty. I have to restart the computer to alleviate this. My photos from my camera will not download to picasa . It shows error half way through the download. It does recognize the camera.
I don't know if the hard drive is going or what. Would it have to do with the video card I installed? It's been a year or more since, but maybe it has worn it out. Just guessing here. I know  the Trojan (asil) was in my computer and removed by spysweeper. since that time everything has been goofy.

[Malware Removal Specialist]

run the C:\MGtools\GetLogs.bat file by double clicking on it. Attach the new C:\MGlogs.zip file that will be created.

here is the log

[recovering disk space - old attachment deleted by admin]

[Malware Removal Specialist]

Your logs are clean.

"Ask Toolbar" is not malicious but it is considered malware. If it is not giving you any problems then you can leave it or uninstall Webroot and then re-install it but choose not to install the toolbar.

Disable SpySweeper so it does not block anything.

You can re-enable it after we are done.

To disable SpySweeper:

• Open Spysweeper and click Options over to the left thenProgram Options and uncheck Load at windows startup
  
• Over to the left click Shields and uncheckeverything.
  
• UncheckHome page shield
  
• UncheckAutomatically restore default without notification

.
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* Double-click OTM.exe to run it.
* Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy)

Code: [Select]

:services
Automatic LiveUpdate Scheduler
GameConsoleService
aawservice

:files
C:\Program Files\Symantec

:Commands
[emptytemp]
[start explorer]

* Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
* Click the red Moveit! button.
* Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.

* Close OTM

Note: If a file or folder cannot be moved immediately you may be asked to reboot your computer in order to finish the move process. If asked to reboot, choose Yes.

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Uninstall the Google Web Accelerator. Web Accelerators can sometimes have the opposite desired effect on a computer.

After uninstalling it run HijackThis and check for and 'Fix' these entries (if there):

• R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://localhost:9100/proxy.pac
• O1 - Hosts: ÿþ127.0.0.1 localhost
• O1 - Hosts: ::1 localhost

.
Restart the computer and see if the performance improves.

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My Zune software will not recognize the player.

Uninstall Windows Media Player 11. Restart the computer and run CCleaner. Then restart the computer again and install WMP. Hopefully that will fix the Zune player.

All processes killed
========== SERVICES/DRIVERS ==========
Service Automatic LiveUpdate Scheduler stopped successfully!
Service Automatic LiveUpdate Scheduler deleted successfully!
Service GameConsoleService stopped successfully!
Service GameConsoleService deleted successfully!
Error: Unable to stop service aawservice!
Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aawservice deleted successfully.
========== FILES ==========
File/Folder C:\Program Files\Symantec not found.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->FireFox cache emptied: 0 bytes
 
User: moore family
->Temp folder emptied: 342156 bytes
->Temporary Internet Files folder emptied: 505390 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 56235396 bytes
->Flash cache emptied: 3053 bytes
 
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
 
User: patti's place
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 262808 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 1968 bytes
 
Total Files Cleaned = 55.00 mb
 
 
OTM by OldTimer - Version 3.1.12.0 log created on 05312010_195519

Files moved on Reboot...

Registry entries deleted on Reboot...

R1 was not listed. WMP would not uninstall. It said it was rolled back. The program listed WMP format runtime 11.
The computer is running faster.The Zune runs on Microsoft Zune hardware,not WMP. I had trouble updating Java and Adobe early on. Do you want me to try again? What is CCleaner?

[Malware Removal Specialist]

The Zune runs on Microsoft Zune hardware,not WMP.

I know but the files used to identify media players (all of them) are the ones that are included with WMP. I had a similar issue once with an MP3 player not being found by MediaMonkey and reinstalling WMP is what fixed it. I had to re-install it 3 times before it finally worked.

I had trouble updating Java and Adobe early on.

Let's clean up some then try the updates.

Do you want me to try again? What is CCleaner?

Configuring CCleaner.



If there are no more malware issues we can finish up now.


1. Double click OTM to launch it.
Vista and Windows 7 users right click and choose Run As Administrator
2. Click on the CleanUp! button.
3. OTM will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access.
4. Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
5. When finished exit out of OTM.

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Use the Secunia Software Inspector to check for out of date software.

* Click Start Scanner
* Check the box next to Enable thorough system inspection.
* Click Start
* Allow the scan to finish and scroll down to see if any updates are needed.
* Update anything listed.

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Go to Microsoft Windows Update and get all critical updates.

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If you are using or have installed IE6 you are using an outdated and soon to be unsupported version of Internet Explorer and I strongly suggest you update to the latest version directly from Microsoft Internet Explorer 8: Home page.

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I recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no realtime protection so will not interfere with each other. They do not use any significant amount of resources (except a little disk space) until you run a scan.

I also suggest keeping CCleaner Slim. It is an excellent and safe disk cleaner. Running CCleaner on a daily basis helps to protect your privacy and make your computer faster and more  secure.

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy.
* Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.