Word & Excel Problems

The top of the page does not show that line where it tells you were you are.  In Excel I have to delete the line because you can't go up there to change it.  Also in Excel all the lines at the bottom (of Home, Insert, etc) where it says Line , Adjustment...they are all grayed out in Word also.  Using Word & Excel 2010.  I am on Windows 7.

Is there a way to add the line through MS?

Thanks!

It helps a lot if you provide more details.
What computer do you have?
Did you change the Video Graphics card?
When did this problem start? Have you tried different screen resolutions?
Does the problem show in other programs.?
Can you use the maximize and restore to change the size of the windows?

I have lots of viruses and got the computer fixed.  Attached is a  Word showing the things that are wroge.

The file you attached shows nothing unusual.  Can you post a screen capture of your Word and Excel files which you feel do not appear normal?

It will not load .exl files.  The word file does not show the top where you can make changes and the names under the icons at the top are gray and you cannot click on them.

It will not load .exl files. 

What is "it"?  What are .exl files?

The word file does not show the top where you can make changes and the names under the icons at the top are gray and you cannot click on them.

There are no icons in your Word document.  Again, we need a screen capture image from you to show what you're talking about. 

OK will send a prtsc tomorrow

I tried to send a  screen print.  it is a .doc file at 370 KB but when I click post nothing happens.

To capture a screen print, you need to press the Print Screen button on your keyboard.  The button name may be abbreviated on the button.  Pressing the button captures the whole display on your monitor.  To capture an application window only where the window may be less than maximized, pressing Alt + PrintScreen will capture only that application window.  This puts the screen capture in the clipboard (the temporary memory area).  Then, you need to paste it into an image editor and save it as a .jpg or some other image format file.  Paint can be used for this.  And, while you have the image displayed in your image editor, you may crop it and save that smaller cutout to further limit the size of the image you'll post in the forum.  You can also use your image editor to draw circles or boxes around certain parts of your image or put arrows on it pointing to specific elements and perhaps add text to further enhance the effectiveness of your image in conveying a point in the forum.

A screen shot is either a BMP or GIF file or some other image file format.
Use paint to make a screen shot. Or your favorite photo/image editor.
Please read this:
http://www.computerhope.com/forum/index.php/topic,61232.0.html
edit: sorry soybean, didn't see your post in time.

arrgh - sent it to paint and chose .jpg.  Have 200 bmp.  But it won't load.!

But it won't load.!

You mean you could not post it in the forum?  Please explain how you were trying to do that?  Did you try to attach it in the same manner you attached the .doc file? 

Yes I put it in the browse box and clicked post.  It disapease from the box.  Put it back and again it is gone when I click [post.

I saved as bmp, but too large.  Went to Phixr to reduce it but cannot save it as bmp there.

Try jpg or png.  And, as I said, you can cut out part of the original image and create a smaller image if necessary.

I tried .jpg and that did not work.  I will reduce it.

I tried reducing it in paint but it is still too large.  I really don't know piant very well.  Is there a way to make it smaller?

I suggest using PhotoFiltre to crop and resize the image.  Cropping with it is more intuitive than with Paint.

OK I reduced the bmp to under 700 but it still won't load.  When I click Post it leaves the browse box.

[Moderator]

There is a pic next to the Globe above the Reply box...clik that and copy the link to the pic.

There is a pic next to the Globe above the Reply box...clik that and copy the link to the pic.

You're talking about posting a link to an image on an image hosting site such as photobucket, right? 

A screen shot will be under 100k if saved in 256 color  GIF format. A BMP is much larger.

I dowloaded Photobucket.

Opps I downloaed photofiltre

I changed it to a gif file but it still will not load???

Then, take the other approach.  Create an account on Photobucket or some other image hosting website, upload your image to it, and then link to that image in your forum post.

OK here is another try.

I have Office 2007.  But, I see nothing unusual in your image.  So, I still don't exactly what is your problem.

By the way, why did you create an image with one Word window on top of a larger one? 

The copy below the icons ...i.e. under HOME "Clipboard" are grayed out and you can't click on them.

I have been trying to send you an excel file to show the bar atop what you have, that shows where you are.  It is missing.  I have tried to send you the file but it won't load even thought I went through that same place for the other one.

I don't know whether you really do not have the ability to clearly communicate in writing or you're playing games here but I think we're not going anywhere with this discussion until you say something in a clear, coherent manner, and that hasn't happened yet.

If you look at the WORD doc. At the top where the icons are.  Under each one there is a link.  ie.  In the HOME Tab there is at the bottom of the icons - Clipboard.  to the right, under the icons - Fonts.  Both og these are grayed out and cannot be clicked on.

For Excel - There is a bar above where you are typing, that shows what line you are on and what column you are in.  This bar is missing.

I think the message "compatibility mode" in the title bar may be a clue.

Is this in Excel?

If it is in Excel...how do I access it?

We still aren't getting clear and coherent replies from you.  And, your images are two large to effectively serve as an aid in the communication. 

You did not answer my question about why you posted image with two Word windows, one on top of the other.  If an image is going to be helpful, it needs to clearly show the problem.  Your image does not do this.  As I said in previous posts, cutout the specific part of the image that relates to the problem; by doing this, that part of your Word window will appear larger and be easier to decipher in the forum.  For example, see my attached image from Word 2007.  I show only the upper left corner of the window. 

OK How do I do that?  How do I take corner photo?

It shows what I mean - it shows Clipboard, Font & Paragraph.  These are grayed out and cannot be used.

That is not confirmed by your image.  Your image seems to show nothing abnormal.  Again, a closeup image could be more helpful. 

For the third time, why did you impose one Word window over the other in your image? 

I did not put them over each one.  Maybe the Editor did it.

Well, create a closeup as, as I suggested, that will show more clearly the buttons you say are grayed out.  I've already told you about cropping an image.  And,  you have a Snipping tool in Windows 7 that works very well for screen captures; it will let you capture only the portion of an app window that you want.

I don't know how to find the Snipping thing???

click the Start Orb and type Snipping Tool in the "Search programs and Files" box

I found it and tried to send it but it won't load.  it is a .jpg and small file.

http://www.computerhope.com/forum/index.php/topic,126907.15.html

Refer to reply #20

Was this ever done?  Have you tried to reinstall the software?

I am afraid it came with the computer, there was no disc.

How old is the computer?  Mainfracture? Model?

Have you tried to restore your system to factory?

The computer is less than a year old.  Toshiba Satellite L655=S5153.  I don't want to go back because that will bring up the virus again.

Have you tried to restore your system to factory?

This would not "bring up the virus again."

I don't know how to do that??

How old is the computer?  Mainfracture Manufacturer? Model?

I gave it to you prevoiusly.  Tochiba Satellite L655-S5153 Had it for lest than a year.

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=2861813&rpn=PSK2CU&modelFilter=L655-S5153&selCategory=2756709&selFamily=1073768663


Select user guide
Go to page #61

http://www.fixya.com/support/t9833529-delete_everything

Keep in mind this would erase the hard drive and reinstall the OS and other software that was on the computer when it was new.  So, any important files not backed up before doing this would be lost. 

However, I believe the posts in this discussion up to this point do not clearly indicate taking this action is necessary.  You still have not posted an up-close screen print to clearly show the problem you're having, or thing you have, with Word and Excel.

I tried sending a printscreen but it won't take it.  it is .jpg and under 200K