you need to provide more specific information.
ok, it seems you need to be asked
What make and model laptop?
What are the specs?
Is it a bought game or a download?
What are the game requirements?
Have you tried speedfan?
Have you tried anything
Laptops are not really designed to play games (i never understand why people do, tbh) they are designed towards working on the move.
Do you own a desktop?