My BrightHouse internet connection is extremely slow, 0.4ms. Once in a blue moon it will start going a reasonable speed (5.4ms), which lasts about 10 minutes, and then it's back to being awful. I have changed the router twice, the modem once, and nothing seems to work. I've also reconfigured every computer's IP address. When I called BrightHouse, they say that on their end, the connection is just fine.
I use a Macbook Pro, but we have two PCs and one other laptop in the house, and none of them work. When the PC is connected directly into the modem, the internet works normally.
When my Mac is plugged directly in, it is still slow. Because of this, BrightHouse told me that the problem was that I need to reformat my Mac, which doesn't make any sense at all because my laptop works perfectly fine at other peoples' houses and at school.. Plus the Windows laptop doesn't respond either.
Another thing is, before the IPs were reconfigured, one computer was getting an "IP Address Conflict" error, which is why I did that in the first place. However, it does not seem to have worked. Anyway, when all of the computers are off except for one, it still runs just as slow.
Help! This has been going on for MONTHS. It is very difficult for me to get school work done. I'm thinking of just switching to AT&T because not even our computer-wiz neighbor can figure this problem out. Any ideas?