Author Topic: BSOD multiple times and sudden shutdown (Read 49984 times)

kesuki18 · « **on:** May 21, 2013, 03:29:25 AM »

Hi there,recently my laptop keep getting BSOD multiple times and it frustrating me.This happen during surfing internet, playing games like The sims 3 and during boot up.Other than that, laptop will shutdown on its own during strating windows and after reaching the windows screen. This only happen during my first boot and after the second time boot up everything is back to normal except the BSOD.This cause me keeping using recovery disc to fix up the boot problem.Anyone can help me ? $:-\$ And I scanned my hardware using memtx86 and didn't getting any error.Is this the cause of a bad battery or other problem?

[recovering disk space, attachment deleted by admin]

Allan · « **Reply #1 on:** May 21, 2013, 05:03:59 AM »

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

kesuki18 · « **Reply #2 on:** May 21, 2013, 07:22:08 AM »

Here it is :

==================================================
Dump File : 052113-23290-01.dmp
Crash Time : 5/21/2013 9:27:52 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc361f024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\052113-23290-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 139,368
==================================================

==================================================
Dump File : 052113-20108-01.dmp
Crash Time : 5/21/2013 8:52:59 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc3658024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\052113-20108-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 139,368
==================================================

==================================================
Dump File : 052113-20919-01.dmp
Crash Time : 5/21/2013 8:29:07 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35ea024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\052113-20919-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,512
==================================================

==================================================
Dump File : 052113-16832-01.dmp
Crash Time : 5/21/2013 8:17:57 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35c2024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\052113-16832-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 154,000
==================================================

==================================================
Dump File : 052113-18688-01.dmp
Crash Time : 5/21/2013 5:29:49 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35fb8fc
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32490b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntoskrnl.exe+32490b
Stack Address 1 : ntoskrnl.exe+d1bad
Stack Address 2 : ntoskrnl.exe+d29d7
Stack Address 3 : ntoskrnl.exe+7daab
Computer Name :
Full Path : C:\Windows\Minidump\052113-18688-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

==================================================
Dump File : 051913-17191-01.dmp
Crash Time : 5/19/2013 8:16:17 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35e7024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051913-17191-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 153,632
==================================================

==================================================
Dump File : 051913-19203-01.dmp
Crash Time : 5/19/2013 7:51:11 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35ed024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051913-19203-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 151,616
==================================================

==================================================
Dump File : 051913-20046-02.dmp
Crash Time : 5/19/2013 2:02:42 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35b41e4
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051913-20046-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 160,040
==================================================

==================================================
Dump File : 051913-20030-01.dmp
Crash Time : 5/19/2013 1:05:44 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35fd024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051913-20030-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 157,880
==================================================

==================================================
Dump File : 051913-18236-01.dmp
Crash Time : 5/19/2013 10:40:19 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc3683024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051913-18236-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 155,024
==================================================

==================================================
Dump File : 051413-17409-01.dmp
Crash Time : 5/14/2013 8:24:12 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35ef1e4
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051413-17409-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 152,112
==================================================

==================================================
Dump File : 051413-16879-01.dmp
Crash Time : 5/14/2013 8:20:38 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35d8024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051413-16879-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 153,168
==================================================

==================================================
Dump File : 051313-16177-01.dmp
Crash Time : 5/13/2013 10:44:50 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0xc35cc024
Parameter 3 : 0xb2000040
Parameter 4 : 0x00000800
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+efcd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+def20
Stack Address 1 : halmacpi.dll+efcd
Stack Address 2 : ntkrnlpa.exe+d1aec
Stack Address 3 : halmacpi.dll+f27f
Computer Name :
Full Path : C:\Windows\Minidump\051313-16177-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 160,072
==================================================

Allan · « **Reply #3 on:** May 21, 2013, 07:42:16 AM »

Here are a couple of threads that may help. The bottom line is, it's a hardware issue:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-0x00000124-and-haldll-error/bff7bb96-4b9d-4448-ac4b-6b21dcea8cd7

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

By the way, have you recently done anything different or added any hardware? Have you reinstalled the OS? Please look in Device Manager - are there any yellow or red symbols?

kesuki18 · « **Reply #4 on:** May 21, 2013, 10:29:37 PM »

Quote from: Allan on May 21, 2013, 07:42:16 AM

1. Have you recently done anything different or added any hardware?
2.Have you reinstalled the OS?
3.Please look in Device Manager - are there any yellow or red symbols?

1.I just disassemble my laptop to clean out the vent.However this problem had already occurred before I disassemble it.
2.Decided to reinstalled it today.
3.Will check out soon.
I will post back the result.

kesuki18 · « **Reply #5 on:** May 22, 2013, 04:16:58 PM »

Just reinstalled fresh Operating System and the issues still not solved.It is getting worse,sudden shutdown multiple times and BSOD more often.BSOD also occurred during using my broadband and came up with "uncorrectable error" BSOD.Could it be the USB port causing this? Did my laptop got any hope anymore?

kesuki18 · « **Reply #6 on:** May 23, 2013, 04:22:43 AM »

Thread Dump

patio · « **Reply #7 on:** May 23, 2013, 05:20:08 AM »

After re-installing did you remember to re-install all the laptop drivers ? ?

kesuki18 · « **Reply #8 on:** May 23, 2013, 08:27:52 PM »

Quote from: patio on May 23, 2013, 05:20:08 AM

After re-installing did you remember to re-install all the laptop drivers ? ?

Yup, i already reinstalled all the laptop drivers.

Allan · « **Reply #9 on:** May 24, 2013, 05:23:59 AM »

Did you read the threads to which I pointed you? They clearly state this is likely a hardware issue.

kesuki18 · « **Reply #10 on:** May 25, 2013, 06:26:18 AM »

Quote from: Allan on May 24, 2013, 05:23:59 AM

Did you read the threads to which I pointed you? They clearly state this is likely a hardware issue.

Reconnect all hardware and find out that wireless adapter is not properly connected. 0x000000124 problem solved. What's left is the problem laptop restart in 3~10 seconds when booting up when first and second times.Not overheating.No sign of blue screen about this.Any suggestion?Is this also a hardware problem?

Allan · « **Reply #11 on:** May 25, 2013, 06:28:27 AM »

Does the same thing happen when you try to boot to safe mode?

kesuki18 · « **Reply #12 on:** May 25, 2013, 08:44:45 PM »

Quote from: Allan on May 25, 2013, 06:28:27 AM

Does the same thing happen when you try to boot to safe mode?

Yup, sometimes. Just use malwarebytes to scan in safe mode then suddenly it also auto turn off.

Allan · « **Reply #13 on:** May 26, 2013, 03:39:15 AM »

While I still think it's a hardware problem there's no reason we shouldn't check for malware. Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread):
http://www.computerhope.com/forum/index.php/topic,46313.0.html

kesuki18 · « **Reply #14 on:** May 26, 2013, 07:14:49 AM »

Here it is.

[recovering disk space, attachment deleted by admin]

Computer Hope Forum

News:

Author Topic: BSOD multiple times and sudden shutdown (Read 49984 times)

kesuki18

BSOD multiple times and sudden shutdown

Allan

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

Allan

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

patio

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

Allan

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

Allan

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown

Allan

Re: BSOD multiple times and sudden shutdown

kesuki18

Re: BSOD multiple times and sudden shutdown