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Author Topic: Problem with Virus and/or spyware : please help  (Read 8207 times)

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MNMAN

    Topic Starter


    Rookie

    • Experience: Beginner
    • OS: Windows 7
    Problem with Virus and/or spyware : please help
    « on: November 07, 2013, 12:08:55 PM »
    Hi I have a problem and need help please:

    Every time I connect to the internet a popup in a new browser opens with an address C:\Users\TOSHIBA\AppData\Local\Microsoft\Windows\Temporary Internet Files\web.html , I deleted the file Web.html manually several times and every time it creates itself again. I tried all popup blockers it didn’t work. I think it’s a virus. I followed your instructions and hereafter the logs needed to help me please:

    - AdwCleaner
    # AdwCleaner v3.011 - Report created 07/11/2013 at 20:29:57
    # Updated 03/11/2013 by Xplode
    # Operating System : Windows 7 Professional Service Pack 1 (32 bits)
    # Username : TOSHIBA - MNMAN
    # Running from : C:\Users\TOSHIBA\Desktop\adwcleaner.exe
    # Option : Clean

    ***** [ Services ] *****

    Service Deleted : FilmFanaticService

    ***** [ Files / Folders ] *****

    Folder Deleted : C:\ProgramData\ParetoLogic
    Folder Deleted : C:\Program Files\FilmFanatic
    Folder Deleted : C:\Users\TOSHIBA\AppData\Local\FilmFanatic
    Folder Deleted : C:\Users\TOSHIBA\AppData\Local\PackageAware
    Folder Deleted : C:\Users\TOSHIBA\AppData\LocalLow\FilmFanatic
    Folder Deleted : C:\Users\TOSHIBA\AppData\LocalLow\iac
    Folder Deleted : C:\Users\TOSHIBA\AppData\Roaming\DriverCure
    Folder Deleted : C:\Users\TOSHIBA\AppData\Roaming\ParetoLogic
    File Deleted : C:\Users\TOSHIBA\AppData\Roaming\Mozilla\Firefox\Profiles\h6zrixsw.default\Extensions\firefox@luckyleap.net.xpi
    File Deleted : C:\Users\TOSHIBA\AppData\Roaming\Mozilla\Firefox\Profiles\h6zrixsw.default\user.js

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [paffxtbr@FilmFanatic.com]
    Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\eiimolhnbbbdagljikeckdkldgemmmlj
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.DynamicBarButton
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.DynamicBarButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.FeedManager
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.FeedManager.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.HTMLMenu
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.HTMLMenu.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.HTMLPanel
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.HTMLPanel.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.MultipleButton
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.MultipleButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.PseudoTransparentPlugin
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.PseudoTransparentPlugin.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.Radio
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.Radio.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.RadioSettings
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.RadioSettings.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.ScriptButton
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.ScriptButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.SettingsPlugin
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.SettingsPlugin.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.SkinLauncher
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.SkinLauncher.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.SkinLauncherSettings
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.SkinLauncherSettings.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.ThirdPartyInstaller
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.ThirdPartyInstaller.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.ToolbarProtector
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.ToolbarProtector.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.UrlAlertButton
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.UrlAlertButton.1
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.XMLSessionPlugin
    Key Deleted : HKLM\SOFTWARE\Classes\FilmFanatic.XMLSessionPlugin.1
    Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@FilmFanatic.com/Plugin
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{07D09E63-294F-4AA3-AB44-E61331AEC6A3}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0B84B4B4-8AF8-4F1F-91FE-074A666F6425}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{12659BAB-1B90-4FBB-97CF-DB2D3475DC38}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1DA22A28-324D-4DD4-B2DC-66A3CEBF447F}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2F38D624-AC5D-4096-88CC-A58D2AC806E1}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{37A2255C-D173-4B54-A455-13DE1DDA9F44}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3E9BE71D-A3FA-4224-AB29-2602ACD577FF}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4C2743F0-A2E2-41A0-9E65-798943109F42}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5CE76F81-AF51-4AAD-8D83-5A28E163530E}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{631ACB68-57C3-48AF-9CC5-FCEC0837FFD3}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7F4A94DC-2191-4EE3-9F0B-C8A12199D22C}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7F5AEBD9-3D48-43BE-ABCA-0AEFD286C4CD}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{93FC722B-AB04-4CE2-B1A5-5B6889A72830}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9549F17F-105D-4802-96CB-6113ACC2CB53}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{99B340F7-76E0-44AB-9948-B95A1B475D39}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A876A1C1-D9F6-4562-8DBC-D98B61B3F281}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AF51ACFA-1320-4087-A9F8-0ACE3F2BD0C8}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BDE564F7-15C9-4C39-A5BA-6AD66A289997}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D5E9B421-C309-41DE-9014-800A2ADCDEB0}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DBB38792-EDA6-4557-999B-1974290253A9}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EDEC5CDC-B714-4B45-9B66-C370451A74F9}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EFBF47AA-3C29-4C00-9225-6001E6A0B1AC}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1BE14FE1-3175-4324-A77B-33FE5CB7A6ED}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C990ECA-72D6-4E65-A35B-A08C1DF79E6E}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC65300A-DC43-4D86-B153-E59CF6E74216}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{1E617D6C-CAA2-4692-B350-C5B638422BDB}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{335FDF69-47E2-4099-8B85-F743014942C5}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3E5B610B-F82D-42FD-AA36-10B0C103BDD5}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{80154DB4-DC3D-41D7-A5DA-3B63549377A4}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{83AFB8A1-DFD5-4103-B5F7-52F2F114D188}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{864D5A22-9C34-48F6-9385-2E1EAF5F8C33}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{95C0D70C-E5ED-4618-AECC-E11066F86960}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9F5FEDB2-90BB-43E9-BECD-69758C60B00A}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B04A9E6A-C9C5-4A2F-ADF9-B69BAC127A14}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{BF893C5B-8433-4209-8BEB-6584510FE686}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E9594C59-AA17-4E5B-B9A5-3B4B023B9A2E}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{631ACB68-57C3-48AF-9CC5-FCEC0837FFD3}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D5E9B421-C309-41DE-9014-800A2ADCDEB0}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0B84B4B4-8AF8-4F1F-91FE-074A666F6425}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{631ACB68-57C3-48AF-9CC5-FCEC0837FFD3}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D5E9B421-C309-41DE-9014-800A2ADCDEB0}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0B84B4B4-8AF8-4F1F-91FE-074A666F6425}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{631ACB68-57C3-48AF-9CC5-FCEC0837FFD3}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D5E9B421-C309-41DE-9014-800A2ADCDEB0}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1DA22A28-324D-4DD4-B2DC-66A3CEBF447F}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2F38D624-AC5D-4096-88CC-A58D2AC806E1}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{37A2255C-D173-4B54-A455-13DE1DDA9F44}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3E9BE71D-A3FA-4224-AB29-2602ACD577FF}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4C2743F0-A2E2-41A0-9E65-798943109F42}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A876A1C1-D9F6-4562-8DBC-D98B61B3F281}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6C990ECA-72D6-4E65-A35B-A08C1DF79E6E}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{99B340F7-76E0-44AB-9948-B95A1B475D39}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B5CCB33F-6C0A-418A-8AF1-10C35BBD579A}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F5BFAD3A-D783-4AD7-98AA-D8F082626F8D}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{FC65300A-DC43-4D86-B153-E59CF6E74216}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{23088CF8-EAF8-4BB3-A251-9BA61557AC75}
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{0B84B4B4-8AF8-4F1F-91FE-074A666F6425}]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{0B84B4B4-8AF8-4F1F-91FE-074A666F6425}]
    Key Deleted : HKCU\Software\FilmFanatic
    Key Deleted : HKCU\Software\InstalledThirdPartyPrograms
    Key Deleted : HKCU\Software\ParetoLogic
    Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
    Key Deleted : HKCU\Software\AppDataLow\Software\FilmFanatic
    Key Deleted : HKCU\Software\AppDataLow\Software\LyricsSay-1
    Key Deleted : HKLM\Software\FilmFanatic
    Key Deleted : HKLM\Software\InstalledThirdPartyPrograms
    Key Deleted : HKLM\Software\ParetoLogic

    ***** [ Browsers ] *****

    -\\ Internet Explorer v10.0.9200.16720


    -\\ Mozilla Firefox v12.0 (en-US)

    [ File : C:\Users\TOSHIBA\AppData\Roaming\Mozilla\Firefox\Profiles\h6zrixsw.default\prefs.js ]


    -\\ Google Chrome v

    [ File : C:\Users\TOSHIBA\AppData\Local\Google\Chrome\User Data\Default\preferences ]


    *************************

    AdwCleaner[R0].txt - [11040 octets] - [07/11/2013 20:26:38]
    AdwCleaner[S0].txt - [11228 octets] - [07/11/2013 20:29:57]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [11289 octets] ##########

    - Malwarebytes' Anti-Malware
    Malwarebytes Anti-Malware (PRO) 1.75.0.1300
    www.malwarebytes.org
    Database version: v2013.11.07.03
    Windows 7 Service Pack 1 x86 NTFS
    Internet Explorer 10.0.9200.16721
    TOSHIBA :: MNMAN [administrator]
    Protection: Disabled
    07/11/2013 8:36:24 PM
    mbam-log-2013-11-07 (20-36-24).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 202685
    Time elapsed: 14 minute(s), 38 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)


    - Security Check
    Results of screen317's Security Check version 0.99.76 
     Windows 7 Service Pack 1 x86 (UAC is enabled) 
     Internet Explorer 10 
    ``````````````Antivirus/Firewall Check:``````````````[/u]
     Windows Firewall Enabled! 
    McAfee VirusScan Enterprise   
     Antivirus up to date!   
    `````````Anti-malware/Other Utilities Check:`````````[/u]
     Malwarebytes Anti-Malware version 1.75.0.1300 
     CCleaner     
     Java 7 Update 25 
     Java version out of Date!
     Adobe Flash Player    11.9.900.117 
     Adobe Reader 10.1.8 Adobe Reader out of Date! 
     Mozilla Firefox 12.0 Firefox out of Date! 
     Google Chrome 18.0.1025.151 
    ````````Process Check: objlist.exe by Laurent````````[/u] 
     McAfee VirusScan Enterprise VsTskMgr.exe 
     McAfee VirusScan Enterprise mfeann.exe 
     McAfee VirusScan Enterprise SHSTAT.EXE 
    `````````````````System Health check`````````````````[/u]
     Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````[/u]

    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Sage
    • Thanked: 858
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Problem with Virus and/or spyware : please help
    « Reply #1 on: November 07, 2013, 01:11:20 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    ***********************************************
    Update Your Java (JRE)

    Old versions of Java have vulnerabilities that malware can use to infect your system.


    First Verify your Java Version

    If there are any other version(s) installed then update now.

    Get the new version (if needed)

    If your version is out of date install the newest version of the Sun Java Runtime Environment.

    Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Be sure to close ALL open web browsers before starting the installation.

    Remove any old versions

    1. Download JavaRa and unzip the file to your Desktop.
    2. Open JavaRA.exe and choose Remove Older Versions
    3. Once complete exit JavaRA.

    Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
    **********************************************
    Update your Adobe Reader. get.adobe.com/reader.

    Be sure to uncheck the Free McAfee Security Scan so it isn't installed.

    **************************************************
    Download Combofix from any of the links below, and save it to your DESKTOP
    If your version of Windows defaults to you download folder you will need to copy it to your desktop.

    Link 1
    Link 2
    Link 3

    To prevent your anti-virus application interfering with  ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.
    • Close any open windows and double click ComboFix.exe to run it.

      You will see the following image:


    Click I Agree to start the program.

    ComboFix will then extract the necessary files and you will see this:



    As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to  have this pre-installed on your machine before doing any malware  removal. This will not occur in Windows Vista and 7

    It will allow you to boot up into a special recovery/repair  mode that will allow us to more easily help you should your computer  have a problem after an attempted removal of malware.

    If you did not have it installed, you will see the prompt below. Choose YES.



    Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



    Click on Yes, to continue scanning for malware.

    When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

    Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

    Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8 with a dual boot to Windows XP  Home with SP3, Avira  with Windows Firewall & Windows Defender

    MNMAN

      Topic Starter


      Rookie

      • Experience: Beginner
      • OS: Windows 7
      Thanks alot, I did what you said word to word
      « Reply #2 on: November 08, 2013, 12:35:51 AM »
      HI, thanks for your prompt reply. I did what you said word to word.

      However I have a question with regards to JAVA. I have the latest version, do I still have to down load Sun Java Runtime Environment and/or JavaRa?

      Here are the logs needed:

      JRT log

      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      Junkware Removal Tool (JRT) by Thisisu
      Version: 6.0.8 (11.05.2013:1)
      OS: Windows 7 Professional x86
      Ran by TOSHIBA on 08/11/2013 at  8:47:00.26
      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




      ~~~ Services



      ~~~ Registry Values



      ~~~ Registry Keys

      Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
      Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1
      Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\backupstack_rasapi32
      Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\backupstack_rasmancs
      Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\paSkPlay_RASAPI32
      Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\paSkPlay_RASMANCS



      ~~~ Files



      ~~~ Folders

      Successfully deleted: [Folder] "C:\ProgramData\ytd video downloader"
      Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader"
      Successfully deleted: [Empty Folder] C:\Users\TOSHIBA\appdata\local\{4CA4DC98-88A9-4FDD-9DA5-F36ADD38AF6C}
      Successfully deleted: [Empty Folder] C:\Users\TOSHIBA\appdata\local\{E9DAB58C-6490-4BC6-ACC1-751767BACC74}
      Successfully deleted: [Empty Folder] C:\Users\TOSHIBA\appdata\local\{FDBCDC58-5980-468A-9768-5A1C844D3E29}



      ~~~ Event Viewer Logs were cleared





      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      Scan was completed on 08/11/2013 at  8:52:13.02
      End of JRT log
      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

      ComboFix log

      ComboFix 13-11-07.01 - TOSHIBA 08/11/2013   9:12.1.4 - x86
      Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.1907.923 [GMT 2:00]
      Running from: c:\users\TOSHIBA\Desktop\ComboFix.exe
      AV: McAfee VirusScan Enterprise *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
      SP: McAfee VirusScan Enterprise Antispyware Module *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
      SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
      .
      .
      (((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
      .
      .
      c:\users\TOSHIBA\AppData\Local\Microsoft\Windows\Temporary Internet Files\web.html
      c:\windows\file_3.exe
      .
      .
      (((((((((((((((((((((((((   Files Created from 2013-10-08 to 2013-11-08  )))))))))))))))))))))))))))))))
      .
      .
      2013-11-08 07:03 . 2013-11-08 07:03   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\Oracle
      2013-11-08 06:59 . 2013-11-08 06:59   --------   d-----w-   c:\programdata\Oracle
      2013-11-08 06:59 . 2013-11-08 06:59   --------   d-----w-   c:\program files\Common Files\Java
      2013-11-08 06:58 . 2013-10-08 05:50   94632   ----a-w-   c:\windows\system32\WindowsAccessBridge.dll
      2013-11-08 06:46 . 2013-11-08 06:46   --------   d-----w-   c:\windows\ERUNT
      2013-11-07 18:26 . 2013-11-07 18:30   --------   d-----w-   C:\AdwCleaner
      2013-11-07 18:18 . 2013-11-07 18:18   --------   d-----w-   c:\program files\CCleaner
      2013-11-07 16:43 . 2013-11-07 16:43   --------   d-----w-   C:\TDSSKiller_Quarantine
      2013-11-06 09:08 . 2013-11-06 09:08   --------   d-----w-   c:\program files\VerbAce Research
      2013-11-02 21:24 . 2004-03-09 04:00   224016   ------w-   c:\windows\system32\tabctl32.ocx
      2013-11-02 21:24 . 2013-03-08 01:46   94208   --sh--w-   c:\windows\system32\SalaatTime.dll
      2013-11-02 21:24 . 2013-11-02 21:24   --------   d-----w-   c:\program files\Salaat Time
      2013-11-02 21:24 . 2013-11-02 21:24   --------   d-----w-   c:\programdata\InstallMate
      2013-11-01 12:45 . 2013-11-07 13:19   62576   ----a-w-   c:\programdata\Microsoft\Windows Defender\Definition Updates\{6B5F0173-722E-4CE9-912B-7D2DA42F8122}\offreg.dll
      2013-11-01 11:46 . 2013-11-01 11:47   --------   d-----w-   c:\windows\system32\config\systemprofile\AppData\Local\Svchost
      2013-11-01 07:27 . 2013-11-07 16:50   --------   d-----w-   c:\programdata\GlarySoft
      2013-11-01 07:02 . 2013-11-07 16:50   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\GlarySoft
      2013-11-01 07:01 . 2013-11-01 07:01   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\Glary_Utilities_Pro__3.9.4.144
      2013-10-31 10:50 . 2013-10-31 10:50   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\Malwarebytes
      2013-10-31 10:49 . 2013-10-31 10:49   --------   d-----w-   c:\programdata\Malwarebytes
      2013-10-31 10:49 . 2013-04-04 12:50   22856   ----a-w-   c:\windows\system32\drivers\mbam.sys
      2013-10-31 10:49 . 2013-10-31 10:49   --------   d-----w-   c:\program files\Malwarebytes' Anti-Malware
      2013-10-31 10:48 . 2013-11-01 07:01   158   ----a-w-   c:\programdata\patch.dll
      2013-10-31 10:47 . 2013-10-31 10:47   253440   ----a-w-   c:\users\TOSHIBA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\alga.exe
      2013-10-31 10:47 . 2013-10-31 10:47   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\Malwarebytes Anti-Malware PRO v1.75.0.1300
      2013-10-30 12:24 . 2013-10-30 12:24   --------   d-----w-   c:\windows\system32\gs
      2013-10-30 12:24 . 2013-10-30 12:27   --------   d-----w-   c:\program files\GreetingCardStudio
      2013-10-29 10:50 . 2013-10-14 06:39   7796464   ----a-w-   c:\programdata\Microsoft\Windows Defender\Definition Updates\{6B5F0173-722E-4CE9-912B-7D2DA42F8122}\mpengine.dll
      2013-10-23 11:24 . 2011-09-22 17:55   487424   ----a-w-   c:\windows\system32\msvcp70.dll
      2013-10-23 11:24 . 2011-09-22 17:55   974848   ----a-w-   c:\windows\system32\mfc70.dll
      2013-10-23 11:24 . 2011-09-22 17:55   344064   ----a-w-   c:\windows\system32\msvcr70.dll
      2013-10-23 11:00 . 2013-10-23 13:37   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\Media Player Classic
      2013-10-22 18:26 . 2013-10-22 18:26   77528   ----a-w-   c:\windows\system32\RtNicProp32.dll
      2013-10-22 18:26 . 2013-10-22 18:26   679128   ----a-w-   c:\windows\system32\drivers\Rt86win7.sys
      2013-10-22 10:06 . 2013-10-23 11:25   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\AVS4YOU
      2013-10-22 10:04 . 2013-10-27 08:22   --------   d-----w-   c:\program files\Common Files\AVSMedia
      2013-10-22 10:04 . 2012-03-23 17:59   1700352   ----a-w-   c:\windows\system32\GdiPlus.dll
      2013-10-22 10:04 . 2013-10-27 08:22   --------   d-----w-   c:\program files\AVS4YOU
      2013-10-22 10:04 . 2013-10-22 10:06   --------   d-----w-   c:\programdata\AVS4YOU
      2013-10-22 10:04 . 2012-03-23 17:59   24576   ----a-w-   c:\windows\system32\msxml3a.dll
      2013-10-21 12:14 . 2013-10-21 12:14   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\SolidDocuments
      2013-10-20 08:51 . 2013-04-17 18:20   23872   ----a-w-   c:\windows\system32\RegistryDefragBootTime.exe
      2013-10-20 08:08 . 2013-10-20 08:08   --------   d-----w-   c:\programdata\{CED89F1A-945F-46EC-B23C-5EAF6D2DB12A}
      2013-10-20 08:08 . 2013-10-22 17:59   --------   d-----w-   c:\programdata\IObit
      2013-10-20 08:08 . 2013-10-22 18:01   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\IObit
      2013-10-19 14:57 . 2013-10-19 14:57   --------   d-----w-   c:\program files\Google
      2013-10-19 14:46 . 2013-10-19 14:46   --------   d-----w-   c:\users\TOSHIBA\AppData\Local\Programs
      2013-10-19 14:41 . 2013-10-19 14:47   --------   d-----w-   c:\program files\FotoSketcher
      2013-10-19 14:37 . 2013-10-19 14:40   --------   d-----w-   c:\program files\YouTube Downloader
      2013-10-17 13:04 . 2013-10-17 13:04   108816   ----a-w-   c:\windows\system32\drivers\RapportKELL.sys
      2013-10-16 04:53 . 2012-08-23 14:10   12288   ----a-w-   c:\windows\system32\TsUsbRedirectionGroupPolicyControl.exe
      2013-10-16 04:53 . 2012-08-23 14:44   14848   ----a-w-   c:\windows\system32\drivers\rdpvideominiport.sys
      2013-10-16 04:52 . 2012-08-23 14:10   13312   ----a-w-   c:\windows\system32\TsUsbRedirectionGroupPolicyExtension.dll
      2013-10-16 04:52 . 2012-08-23 13:52   12800   ----a-w-   c:\windows\system32\RdpGroupPolicyExtension.dll
      2013-10-16 04:51 . 2012-08-23 14:40   49664   ----a-w-   c:\windows\system32\drivers\TsUsbFlt.sys
      2013-10-16 04:50 . 2012-08-23 13:18   37376   ----a-w-   c:\windows\system32\tsgqec.dll
      2013-10-16 04:50 . 2012-08-23 13:46   16896   ----a-w-   c:\windows\system32\wksprtPS.dll
      2013-10-16 04:50 . 2012-08-23 13:32   32768   ----a-w-   c:\windows\system32\TsUsbGDCoInstaller.dll
      2013-10-16 04:50 . 2012-08-23 13:47   46592   ----a-w-   c:\windows\system32\MsRdpWebAccess.dll
      2013-10-16 04:50 . 2012-08-23 11:15   269312   ----a-w-   c:\windows\system32\aaclient.dll
      2013-10-16 04:50 . 2012-08-23 11:40   56320   ----a-w-   c:\windows\system32\TSWbPrxy.exe
      2013-10-16 04:50 . 2012-08-23 14:48   221184   ----a-w-   c:\windows\system32\rdpudd.dll
      2013-10-16 04:49 . 2012-08-23 11:12   192000   ----a-w-   c:\windows\system32\rdpendp_winip.dll
      2013-10-16 04:49 . 2012-08-23 11:32   317440   ----a-w-   c:\windows\system32\wksprt.exe
      2013-10-16 04:49 . 2012-08-23 10:39   1048064   ----a-w-   c:\windows\system32\mstsc.exe
      2013-10-16 04:49 . 2012-08-23 10:08   2739712   ----a-w-   c:\windows\system32\rdpcorets.dll
      2013-10-16 04:49 . 2012-08-23 08:19   4916224   ----a-w-   c:\windows\system32\mstscax.dll
      2013-10-16 04:46 . 2012-05-04 09:59   514560   ----a-w-   c:\windows\system32\qdvd.dll
      2013-10-16 04:46 . 2012-08-24 16:57   247808   ----a-w-   c:\windows\system32\schannel.dll
      2013-10-16 04:46 . 2012-08-24 17:05   136560   ----a-w-   c:\windows\system32\drivers\ksecpkg.sys
      2013-10-16 04:46 . 2012-08-24 17:02   369856   ----a-w-   c:\windows\system32\drivers\cng.sys
      2013-10-16 04:46 . 2012-08-24 16:56   1039360   ----a-w-   c:\windows\system32\lsasrv.dll
      2013-10-15 15:38 . 2013-10-15 15:41   --------   d-----w-   c:\windows\system32\MRT
      2013-10-15 15:35 . 2013-09-21 03:30   2706432   ----a-w-   c:\windows\system32\mshtml.tlb
      2013-10-15 15:35 . 2013-09-22 23:28   217600   ----a-w-   c:\program files\Internet Explorer\sqmapi.dll
      2013-10-15 15:35 . 2013-09-22 23:27   2876928   ----a-w-   c:\windows\system32\jscript9.dll
      2013-10-15 15:35 . 2013-09-22 23:27   108032   ----a-w-   c:\program files\Internet Explorer\jsdebuggeride.dll
      2013-10-15 15:35 . 2013-09-22 23:27   61440   ----a-w-   c:\windows\system32\iesetup.dll
      2013-10-15 15:35 . 2013-09-22 23:27   257536   ----a-w-   c:\program files\Internet Explorer\ieproxy.dll
      2013-10-15 15:25 . 2013-10-15 15:25   --------   d-----w-   c:\program files\MSXML 4.0
      2013-10-15 15:19 . 2013-06-25 22:56   527064   ----a-w-   c:\windows\system32\drivers\Wdf01000.sys
      2013-10-15 15:19 . 2013-07-19 01:41   2048   ----a-w-   c:\windows\system32\tzres.dll
      2013-10-15 15:18 . 2013-08-28 00:57   434688   ----a-w-   c:\windows\system32\scavengeui.dll
      2013-10-15 15:18 . 2013-07-09 04:46   1166848   ----a-w-   c:\windows\system32\crypt32.dll
      2013-10-15 15:18 . 2013-07-09 04:52   175104   ----a-w-   c:\windows\system32\wintrust.dll
      2013-10-15 15:18 . 2013-07-09 04:46   140288   ----a-w-   c:\windows\system32\cryptsvc.dll
      2013-10-15 15:18 . 2013-07-09 04:46   103936   ----a-w-   c:\windows\system32\cryptnet.dll
      2013-10-15 15:17 . 2013-07-09 04:50   652800   ----a-w-   c:\windows\system32\rpcrt4.dll
      2013-10-15 15:16 . 2013-08-29 01:51   3969472   ----a-w-   c:\windows\system32\ntkrnlpa.exe
      2013-10-15 15:16 . 2013-08-29 01:51   3914176   ----a-w-   c:\windows\system32\ntoskrnl.exe
      2013-10-15 15:16 . 2013-08-29 01:50   619520   ----a-w-   c:\windows\system32\tdh.dll
      2013-10-15 15:16 . 2013-08-29 01:50   1289096   ----a-w-   c:\windows\system32\ntdll.dll
      2013-10-15 15:16 . 2013-08-29 01:48   640512   ----a-w-   c:\windows\system32\advapi32.dll
      2013-10-15 15:16 . 2013-09-08 02:07   1294272   ----a-w-   c:\windows\system32\drivers\tcpip.sys
      2013-10-15 15:14 . 2013-08-02 01:48   3584   ---ha-w-   c:\windows\system32\api-ms-win-core-namedpipe-l1-1-0.dll
      2013-10-15 15:13 . 2013-07-04 11:57   205824   ----a-w-   c:\windows\system32\WebClnt.dll
      2013-10-15 15:13 . 2013-07-04 11:51   81920   ----a-w-   c:\windows\system32\davclnt.dll
      2013-10-15 15:13 . 2013-07-04 09:48   115712   ----a-w-   c:\windows\system32\drivers\mrxdav.sys
      2013-10-15 15:13 . 2013-07-20 10:33   102608   ----a-w-   c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
      2013-10-15 15:13 . 2013-08-05 01:56   133056   ----a-w-   c:\windows\system32\drivers\ataport.sys
      2013-10-15 15:12 . 2013-06-15 03:38   31232   ----a-w-   c:\windows\system32\drivers\tssecsrv.sys
      2013-10-15 08:52 . 2013-10-15 08:52   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\HTC Sync
      2013-10-15 08:52 . 2013-10-19 17:36   --------   d-----w-   c:\users\TOSHIBA\AppData\Roaming\HTC
      2013-10-15 08:51 . 2013-11-08 07:23   --------   d-----w-   c:\users\TOSHIBA\AppData\Local\HTC MediaHub
      2013-10-15 08:51 . 2013-10-15 08:51   --------   d-----w-   c:\users\TOSHIBA\.android
      2013-10-15 08:51 . 2013-10-15 08:51   --------   d-----w-   c:\programdata\Motorola
      2013-10-15 08:49 . 2013-10-15 08:49   --------   d-----w-   c:\program files\Spirent Communications
      2013-10-15 08:33 . 2013-10-15 08:50   --------   d-----w-   c:\program files\HTC
      2013-10-15 08:32 . 2009-06-09 13:41   1122664   ----a-w-   c:\windows\system32\WdfCoInstaller01007.dll
      2013-10-15 08:32 . 2009-10-26 15:54   25088   ----a-w-   c:\windows\system32\drivers\ANDROIDUSB.sys
      2013-10-15 08:32 . 2013-10-15 08:32   --------   d-----w-   c:\programdata\HTC
      2013-10-15 08:32 . 2013-11-06 11:21   --------   d-----w-   C:\Temp
      2013-10-15 06:28 . 2013-09-03 12:35   238872   ------w-   c:\windows\system32\MpSigStub.exe
      2013-10-09 12:11 . 2013-10-09 12:38   --------   d-----w-   c:\program files\Wondershare
      .
      .
      .
      ((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
      .
      2013-10-22 18:26 . 2012-04-07 15:18   102104   ----a-w-   c:\windows\system32\RTNUninst32.dll
      2013-10-09 17:28 . 2012-04-08 07:53   71048   ----a-w-   c:\windows\system32\FlashPlayerCPLApp.cpl
      2013-10-09 17:28 . 2012-04-08 07:53   692616   ----a-w-   c:\windows\system32\FlashPlayerApp.exe
      2012-04-04 07:32 . 2012-04-08 08:53   97208   ----a-w-   c:\program files\mozilla firefox\components\browsercomps.dll
      2013-03-08 01:46   94208   --sh--w-   c:\windows\System32\SalaatTime.dll
      .
      .
      (((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
      .
      .
      *Note* empty entries & legit default entries are not shown
      REGEDIT4
      .
      [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
      "SalaatTime"="c:\program files\Salaat Time\SalaatTime.exe" [2013-03-10 17199104]
      .
      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
      "ShStatEXE"="c:\program files\McAfee\VirusScan Enterprise\SHSTAT.EXE" [2011-01-12 215360]
      "McAfeeUpdaterUI"="c:\program files\McAfee\Common Framework\udaterui.exe" [2011-01-12 161088]
      "Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-10 170520]
      "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-10 171032]
      "IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-10 136216]
      "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
      .
      [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
      "SPReview"="c:\windows\System32\SPReview\SPReview.exe" [2013-08-06 280576]
      .
      c:\users\TOSHIBA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
      alga.exe [2013-10-31 253440]
      Stardock ObjectDock.lnk - c:\program files\Stardock\ObjectDockFree\ObjectDock.exe [2010-10-6 3768176]
      .
      c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
      VerbAce-Pro Startup Agent.lnk - c:\program files\VerbAce Research\VerbAce-Pro\VerbAce-Pro.exe AutoRun [2013-11-6 1667072]
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
      "ConsentPromptBehaviorAdmin"= 5 (0x5)
      "ConsentPromptBehaviorUser"= 3 (0x3)
      "EnableUIADesktopToggle"= 0 (0x0)
      .
      [hkey_local_machine\software\microsoft\windows\currentversion\explorer\SharedTaskScheduler]
      "{1984D045-52CF-49cd-DB77-08F378FEA4DB}"= "c:\program files\Stardock\ObjectDockFree\ODMenu.dll" [2010-10-04 511344]
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
      "mixer3"=wdmaud.drv
      .
      [HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Bluetooth Manager.lnk]
      backup=c:\windows\pss\Bluetooth Manager.lnk.CommonStartup
      backupExtension=.CommonStartup
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acrobat Assistant 8.0]
      2013-05-11 10:37   3478600   ----a-w-   c:\program files\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
      2013-05-11 10:37   958576   ----a-w-   c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeAAMUpdater-1.0]
      2012-09-20 05:27   444904   ----a-w-   c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\APSDaemon]
      2013-04-21 18:43   59720   ----a-w-   c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CanonQuickMenu]
      2012-09-27 14:02   1279120   ----a-w-   c:\program files\Canon\Quick Menu\CNQMMAIN.EXE
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\googletalk]
      2007-01-01 21:22   3739648   ----a-w-   c:\users\TOSHIBA\AppData\Roaming\Google\Google Talk\googletalk.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ITSecMng]
      2011-04-01 14:42   80840   ----a-w-   c:\program files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
      2013-05-31 08:56   152392   ----a-w-   c:\program files\iTunes\iTunesHelper.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KeNotify]
      2010-08-15 16:54   34160   ----a-w-   c:\program files\TOSHIBA\Utilities\KeNotify.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Messenger (Yahoo!)]
      2012-02-22 17:49   6591800   ----a-w-   c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MobileBroadband]
      2011-03-29 05:48   408576   ----a-w-   c:\program files\Vodafone\Vodafone Mobile Broadband\Bin\MobileBroadband.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Monitor]
      2013-04-01 09:45   298616   ----a-w-   c:\program files\LeapFrog\LeapFrog Connect\Monitor.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVBg]
      2010-07-28 15:23   1493608   ------w-   c:\program files\Realtek\Audio\HDA\RtHDVBg.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
      2010-07-28 15:23   9398888   ------w-   c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
      2013-02-28 15:50   18642024   ----a-r-   c:\program files\Skype\Phone\Skype.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
      2013-07-02 07:16   254336   ----a-w-   c:\program files\Common Files\Java\Java Update\jusched.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SynTPEnh]
      2010-03-10 15:49   1697064   ----a-w-   c:\program files\Synaptics\SynTP\SynTPEnh.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
      2012-04-08 08:25   296056   ----a-w-   c:\program files\Real\RealPlayer\Update\realsched.exe
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Mobile Device Center]
      2007-05-31 06:21   648072   ----a-w-   c:\windows\WindowsMobile\wmdc.exe
      .
      R3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;c:\windows\system32\DRIVERS\ew_hwusbdev.sys [2011-03-24 102784]
      R3 ew_usbenumfilter;huawei_CompositeFilter;c:\windows\system32\DRIVERS\ew_usbenumfilter.sys [2011-03-24 11136]
      R3 HTCAND32;HTC Device Driver;c:\windows\system32\Drivers\ANDROIDUSB.sys [2009-10-26 25088]
      R3 htcnprot;HTC NDIS Protocol Driver;c:\windows\system32\DRIVERS\htcnprot.sys [2010-06-23 23040]
      R3 huawei_cdcacm;huawei_cdcacm;c:\windows\system32\DRIVERS\ew_jucdcacm.sys [2011-03-24 85760]
      R3 huawei_ext_ctrl;huawei_ext_ctrl;c:\windows\system32\DRIVERS\ew_juextctrl.sys [2011-03-24 26496]
      R3 huawei_wwanecm;huawei_wwanecm;c:\windows\system32\DRIVERS\ew_juwwanecm.sys [2011-03-24 168448]
      R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-04-04 22856]
      R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2012-04-08 85152]
      R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]
      R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-01-07 182304]
      R3 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-02-28 161384]
      R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-08-23 49664]
      R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-04-08 1343400]
      S0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2012-04-08 162928]
      S0 RapportKELL;RapportKELL;c:\windows\System32\Drivers\RapportKELL.sys [2013-10-17 108816]
      S1 RapportCerberus_59849;RapportCerberus_59849;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_59849.sys [2013-10-28 340432]
      S1 RapportEI;RapportEI;c:\program files\Trusteer\Rapport\bin\RapportEI.sys [2013-10-17 157264]
      S1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [2013-10-17 230448]
      S2 HTCMonitorService;HTCMonitorService;c:\program files\HTC\HTC Sync Manager\HSMServiceEntry.exe [2013-09-02 87368]
      S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2012-04-08 145936]
      S2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [2013-10-17 1444120]
      S3 CeKbFilter;CeKbFilter;c:\windows\system32\DRIVERS\CeKbFilter.sys [2012-04-08 17520]
      S3 ewusbnet;HUAWEI USB-NDIS miniport;c:\windows\system32\DRIVERS\ewusbnet.sys [2011-03-24 348160]
      S3 huawei_enumerator;huawei_enumerator;c:\windows\system32\DRIVERS\ew_jubusenum.sys [2011-03-24 72832]
      S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys [2010-02-27 132480]
      S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys [2011-02-08 33616]
      S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2013-10-22 679128]
      .
      .
      --- Other Services/Drivers In Memory ---
      .
      *NewlyCreated* - WS2IFSL
      *Deregistered* - mfeavfk01
      .
      [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
      WindowsMobile   REG_MULTI_SZ      wcescomm rapimgr
      LocalServiceRestricted   REG_MULTI_SZ      WcesComm RapiMgr
      .
      Contents of the 'Scheduled Tasks' folder
      .
      2013-11-08 c:\windows\Tasks\Adobe Flash Player Updater.job
      - c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-08 17:28]
      .
      2013-11-02 c:\windows\Tasks\ReclaimerUpdateFiles_TOSHIBA.job
      - c:\users\TOSHIBA\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.60\agent\rnupgagent.exe [2013-10-19 08:43]
      .
      2013-11-02 c:\windows\Tasks\ReclaimerUpdateXML_TOSHIBA.job
      - c:\users\TOSHIBA\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.60\agent\rnupgagent.exe [2013-10-19 08:43]
      .
      2013-11-08 c:\windows\Tasks\RNUpgradeHelperLogonPrompt_TOSHIBA.job
      - c:\users\TOSHIBA\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.60\agent\rnupgagent.exe [2013-10-19 08:43]
      .
      .
      ------- Supplementary Scan -------
      .
      uStart Page = https://www.google.co.za/?gws_rd=cr&ei=Wr97UpqJIMbAtQbaroGIDg
      uInternet Settings,ProxyOverride = *.local
      TCP: DhcpNameServer = 196.207.35.29 196.207.35.30
      TCP: Interfaces\{02FE2E07-03F4-426B-9774-125C012BEC21}: NameServer = 163.121.128.134 212.103.160.18
      TCP: Interfaces\{98513050-6C5D-44C0-A99E-45978941BB38}: NameServer = 163.121.128.134 212.103.160.18
      TCP: Interfaces\{F93B3222-C7BF-4FBA-921D-D5D0CEBC092A}: NameServer = 163.121.128.134 212.103.160.18
      FF - ProfilePath - c:\users\TOSHIBA\AppData\Roaming\Mozilla\Firefox\Profiles\h6zrixsw.default\
      FF - ExtSQL: 2013-10-01 22:58; testpilot@labs.mozilla.com; c:\users\TOSHIBA\AppData\Roaming\Mozilla\Firefox\Profiles\h6zrixsw.default\extensions\testpilot@labs.mozilla.com.xpi
      FF - ExtSQL: 2013-10-07 16:34; web2pdfextension@web2pdf.adobedotcom; c:\program files\Adobe\Acrobat 11.0\Acrobat\Browser\WCFirefoxExtn
      .
      - - - - ORPHANS REMOVED - - - -
      .
      SafeBoot-39980888.sys
      MSConfigStartUp-FilmFanatic Browser Plugin Loader - c:\progra~1\FILMFA~2\bar\1.bin\pabrmon.exe
      MSConfigStartUp-FilmFanatic Search Scope Monitor - c:\progra~1\FILMFA~2\bar\1.bin\pasrchmn.exe
      MSConfigStartUp-VideoDownloadConverter Search Scope Monitor - c:\progra~1\VIDEOD~2\bar\1.bin\4zsrchmn.exe
      MSConfigStartUp-VideoDownloadConverter_4z Browser Plugin Loader - c:\progra~1\VIDEOD~2\bar\1.bin\4zbrmon.exe
      MSConfigStartUp-VideoScavenger Search Scope Monitor - c:\progra~1\VIDEOS~2\bar\1.bin\1esrchmn.exe
      MSConfigStartUp-VideoScavenger_1e Browser Plugin Loader - c:\progra~1\VIDEOS~2\bar\1.bin\1ebrmon.exe
      .
      .
      .
      --------------------- LOCKED REGISTRY KEYS ---------------------
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0004\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0005\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0006\AllUserSettings]
      @Denied: (A) (Users)
      @Denied: (A) (Everyone)
      @Allowed: (B 1 2 3 4 5) (S-1-5-20)
      "BlindDial"=dword:00000000
      .
      [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
      @Denied: (Full) (Everyone)
      .
      --------------------- DLLs Loaded Under Running Processes ---------------------
      .
      - - - - - - - > 'Explorer.exe'(3344)
      c:\program files\Stardock\ObjectDockFree\DockShellHook.dll
      c:\program files\McAfee\Common Framework\McTrayLegacySupportPlugin.dll
      c:\program files\McAfee\Common Framework\McTrayInterfaceLib.dll
      c:\program files\McAfee\Common Framework\McAfeeWin32GUISupportDLL.dll
      c:\program files\Stardock\ObjectDockFree\ODMenu.dll
      .
      ------------------------ Other Running Processes ------------------------
      .
      c:\windows\system32\WLANExt.exe
      c:\windows\system32\conhost.exe
      c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe
      c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
      c:\program files\Bonjour\mDNSResponder.exe
      c:\program files\Canon\IJPLM\IJPLMSVC.EXE
      c:\program files\LeapFrog\LeapFrog Connect\CommandService.exe
      c:\program files\McAfee\Common Framework\FrameworkService.exe
      c:\program files\McAfee\VirusScan Enterprise\VsTskMgr.exe
      c:\program files\McAfee\VirusScan Enterprise\mfeann.exe
      c:\windows\system32\conhost.exe
      c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
      c:\program files\McAfee\Common Framework\naPrdMgr.exe
      c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
      c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
      c:\program files\Common Files\McAfee\SystemCore\mcshield.exe
      c:\windows\System32\WUDFHost.exe
      c:\windows\system32\taskhost.exe
      c:\program files\HTC\HTC Sync Manager\HTC Sync\adb.exe
      c:\windows\system32\conhost.exe
      c:\users\TOSHIBA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\alga.exe
      c:\program files\McAfee\Common Framework\McTray.exe
      c:\windows\system32\sppsvc.exe
      .
      **************************************************************************
      .
      Completion time: 2013-11-08  09:28:13 - machine was rebooted
      ComboFix-quarantined-files.txt  2013-11-08 07:28
      .
      Pre-Run: 69,544,628,224 bytes free
      Post-Run: 69,461,553,152 bytes free
      .
      - - End Of File - - 6C8780FD6B111A6EB69D1F04FCD75B59
      A36C5E4F47E84449FF07ED3517B43A31

      MNMAN

        Topic Starter


        Rookie

        • Experience: Beginner
        • OS: Windows 7
        UPDATE
        « Reply #3 on: November 08, 2013, 01:16:35 AM »
        HI, I know we are still working on solving my problem, however after doing all the scan and updates requested the problem still exist and the popup comes on every time I am connected to the internet as C:\Users\TOSHIBA\AppData\Local\Microsoft\Windows\Temporary Internet Files\web.html
        and some times as
        C:\Users\TOSHIBA\AppData\Local\Microsoft\Windows\Temporary Internet Files\html.html

        P.S. Once I close the popup browser it doesn't popup again.

        regards.

        SuperDave

        • Malware Removal Specialist
        • Moderator


        • Sage
        • Thanked: 858
        • Certifications: List
        • Experience: Expert
        • OS: Windows 8
        Re: Problem with Virus and/or spyware : please help
        « Reply #4 on: November 08, 2013, 07:00:03 PM »
        Quote
        do I still have to down load Sun Java Runtime Environment and/or JavaRa?
        The Security log shows that it's not the latest version which is I believe 45.

        Click Start> Computer> right click the C Drive and choose Properties> enter
        Click Disk Cleanup from there.



        Click OK on the Disk Cleanup Screen.
        Click Yes on the Confirmation screen.



        This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
        *****************************************
        SysProt Antirootkit

        Download
        SysProt Antirootkit from the link below (you will find it at the bottom
        of the page under attachments, or you can get it from one of the
        mirrors).

        http://sites.google.com/site/sysprotantirootkit/

        Unzip it into a folder on your desktop.
        • Double click Sysprot.exe to start the program.
        • Click on the Log tab.
        • In the Write to log box select the following items.
          • Process << Selected
          • Kernel Modules << Selected
          • SSDT << Selected
          • Kernel Hooks << Selected
          • IRP Hooks << NOT Selected
          • Ports << NOT Selected
          • Hidden Files << Selected
        • At the bottom of the page
          • Hidden Objects Only << Selected
        • Click on the Create Log button on the bottom right.
        • After a few seconds a new window should appear.
        • Select Scan Root Drive. Click on the Start button.
        • When it is complete a new window will appear to indicate that the scan is finished.
        • The log will be saved automatically in the same folder Sysprot.exe was extracted to. Open the text file and copy/paste the log here.
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8 with a dual boot to Windows XP  Home with SP3, Avira  with Windows Firewall & Windows Defender

        MNMAN

          Topic Starter


          Rookie

          • Experience: Beginner
          • OS: Windows 7
          Re: Problem with Virus and/or spyware : please help
          « Reply #5 on: November 08, 2013, 08:15:16 PM »
          I had a problem with SysPort: Once I clicked on create log the following warning message popped up:

          "Failed to start service, SysPort AntiRootkit needs to run with Admin privileges"

          I have admin privileges on this PC.

          After I clicked OK a new window appears as you descried above and the log was created as following:
          P.S. I have tried several times and each time the same warning message popups.

          SysProt AntiRootkit v1.0.1.0
          by swatkat

          ******************************************************************************************
          ******************************************************************************************

          No Hidden Processes found

          ******************************************************************************************
          ******************************************************************************************
          No Hidden Kernel Modules found

          ******************************************************************************************
          ******************************************************************************************
          No SSDT Hooks found

          ******************************************************************************************
          ******************************************************************************************
          No Kernel Hooks found

          ******************************************************************************************
          ******************************************************************************************
          No hidden files/folders found


          MNMAN

            Topic Starter


            Rookie

            • Experience: Beginner
            • OS: Windows 7
            Re: Problem with Virus and/or spyware : please help
            « Reply #6 on: November 09, 2013, 12:06:23 PM »
            I finally managed to rum SysPort as administrator.
            After clicking Create Log button an Error message saying Error scanning SSDT HOOKS appeared, I clicked OK, the scanning  process proceeded smoothly as described by you erlier and the log was created. Here is the log "sorry for inconvenience"


            SysProt AntiRootkit v1.0.1.0
            by swatkat

            ******************************************************************************************
            ******************************************************************************************

            No Hidden Processes found

            ******************************************************************************************
            ******************************************************************************************
            Kernel Modules:
            Module Name: \SystemRoot\System32\Drivers\dump_dumpata.sys
            Service Name: ---
            Module Base: 937A5000
            Module End: 937B0000
            Hidden: Yes

            Module Name: \SystemRoot\System32\Drivers\dump_msahci.sys
            Service Name: ---
            Module Base: 937B0000
            Module End: 937BA000
            Hidden: Yes

            Module Name: \SystemRoot\System32\Drivers\dump_dumpfve.sys
            Service Name: ---
            Module Base: 937BA000
            Module End: 937CB000
            Hidden: Yes

            ******************************************************************************************
            ******************************************************************************************
            No SSDT Hooks found

            ******************************************************************************************
            ******************************************************************************************
            No Kernel Hooks found

            ******************************************************************************************
            ******************************************************************************************
            Hidden files/folders:
            Object: C:\Qoobox\BackEnv\AppData.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Cache.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Cookies.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Desktop.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Favorites.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\History.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\LocalAppData.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\LocalSettings.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Music.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\NetHood.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Personal.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Pictures.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\PrintHood.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Profiles.Folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Profiles.Folder.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Programs.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Recent.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\SendTo.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\SetPath.bat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\StartMenu.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\StartUp.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\SysPath.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\Templates.folder.dat
            Status: Access denied

            Object: C:\Qoobox\BackEnv\VikPev00
            Status: Access denied

            Object: C:\Users\TOSHIBA\Desktop\PC shakira\IGO\backup\igo8(??)???.lnk
            Status: Hidden

            Object: C:\Windows\CSC\v2.0.6\namespace
            Status: Access denied

            Object: C:\Windows\CSC\v2.0.6\pq
            Status: Access denied

            Object: C:\Windows\CSC\v2.0.6\sm
            Status: Access denied

            Object: C:\Windows\CSC\v2.0.6\temp
            Status: Access denied

            Object: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl
            Status: Access denied

            Object: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl
            Status: Access denied

            Object: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl
            Status: Access denied

            Object: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl
            Status: Access denied

            Object: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession7.etl
            Status: Access denied

            Object: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTUBPM.etl
            Status: Access denied


            SuperDave

            • Malware Removal Specialist
            • Moderator


            • Sage
            • Thanked: 858
            • Certifications: List
            • Experience: Expert
            • OS: Windows 8
            Re: Problem with Virus and/or spyware : please help
            « Reply #7 on: November 09, 2013, 01:28:14 PM »
            I'd like to scan your machine with ESET OnlineScan

            •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
            ESET OnlineScan

            •Click the button.
            •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
            • Click on to download the ESET Smart Installer. Save it to your desktop.
            • Double click on the icon on your desktop.
            •Check
            •Click the button.
            •Accept any security warnings from your browser.
            • Leave the check mark next to Remove found threats.
            •Check
            •Push the Start button.
            •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
            •When the scan completes, push
            •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
            •Push the button.
            •Push
            A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
            Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8 with a dual boot to Windows XP  Home with SP3, Avira  with Windows Firewall & Windows Defender

            MNMAN

              Topic Starter


              Rookie

              • Experience: Beginner
              • OS: Windows 7
              Re: Problem with Virus and/or spyware : please help
              « Reply #8 on: November 10, 2013, 02:05:40 AM »
              Hi, first of all I really appreciate your help ,

              The result is No Threats Found

              Here is the log:

              ESETSmartInstaller@High as downloader log:
              Can not extract cabC:\Program Files\ESET\ESET Online Scanner\OnlineScanner.cabErr:The handle is invalid.
              ESETSmartInstaller@High as downloader log:
              all ok
              # version=8
              # OnlineScannerApp.exe=1.0.0.1
              # OnlineScanner.ocx=1.0.0.6920
              # api_version=3.0.2
              # EOSSerial=e1a2caa48ced7b4b9f5ba14798e6cf3f
              # engine=15823
              # end=finished
              # remove_checked=false
              # archives_checked=true
              # unwanted_checked=false
              # unsafe_checked=false
              # antistealth_checked=true
              # utc_time=2013-11-10 07:46:05
              # local_time=2013-11-10 09:46:05 (+0200, Egypt Standard Time)
              # country="United States"
              # lang=1033
              # osver=6.1.7601 NT Service Pack 1
              # compatibility_mode=5893 16776573 100 94 68635 135700756 0 0
              # scanned=148513
              # found=0
              # cleaned=0
              # scan_time=6849
              ESETSmartInstaller@High as downloader log:
              Can not open internetESETSmartInstaller@High as downloader log:
              all ok

              SuperDave

              • Malware Removal Specialist
              • Moderator


              • Sage
              • Thanked: 858
              • Certifications: List
              • Experience: Expert
              • OS: Windows 8
              Re: Problem with Virus and/or spyware : please help
              « Reply #9 on: November 10, 2013, 01:05:48 PM »
              That looks good. How's your computer running now? Any other issues before we clean up?
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8 with a dual boot to Windows XP  Home with SP3, Avira  with Windows Firewall & Windows Defender

              MNMAN

                Topic Starter


                Rookie

                • Experience: Beginner
                • OS: Windows 7
                Re: Problem with Virus and/or spyware : please help
                « Reply #10 on: November 10, 2013, 01:30:56 PM »
                Apart of the popup problem which is still exists, It's running well.
                « Last Edit: November 10, 2013, 01:58:17 PM by MNMAN »

                SuperDave

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                Re: Problem with Virus and/or spyware : please help
                « Reply #11 on: November 11, 2013, 04:59:29 PM »
                Apart of the popup problem which is still exists, It's running well.
                Could you please post a screenshot of that popup?

                How to post screenshots or images
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8 with a dual boot to Windows XP  Home with SP3, Avira  with Windows Firewall & Windows Defender

                MNMAN

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                  Re: Problem with Virus and/or spyware : please help
                  « Reply #12 on: November 11, 2013, 11:57:40 PM »
                  Here are two screen prints the only different is the file pass on the top.




                  SuperDave

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                  Re: Problem with Virus and/or spyware : please help
                  « Reply #13 on: November 12, 2013, 12:18:39 PM »
                  Here are two tools that may fix that problem. Please let me know what browser you're using.

                  Download CCleaner Slim and save it to your Desktop - Alternate download link

                  When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
                  Follow the prompts to install the program.

                  * Double-click the CCleaner shortcut on the desktop to start the program.
                  * Click on the Options block on the left, then choose Cookies.
                  * Under Cookies to Delete, highlight any cookies you would like to retain permanently
                  * Click the right arrow > to move them to the Cookies to Keep window.
                  * Go into Options > Advanced uncheck Only delete files in Windows Temp folders older than 48 hours
                  * Click Cleaner on the left then Run Cleaner on the right to run the program.
                  * Important: Make sure that ALL browser windows are closed before selecting Run Cleaner

                  Caution: Only use the Registry feature if you are very familiar with the registry.
                  Always back up your registry before making any changes.[/I] Exit CCleaner after it has completed it's process.
                  *************************************************
                  Please download and run MS Fix-it from here.
                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8 with a dual boot to Windows XP  Home with SP3, Avira  with Windows Firewall & Windows Defender

                  MNMAN

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                    Re: Problem with Virus and/or spyware : please help
                    « Reply #14 on: November 13, 2013, 03:56:52 AM »
                    I am using IE 11

                    I ran both programs CCleaner and MS Fix It but the popup is still coming?!