Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Setup.exe has stopped working  (Read 3383 times)

0 Members and 1 Guest are viewing this topic.

pantherman

    Topic Starter


    Hopeful
  • Thanked: 3
    • Experience: Beginner
    • OS: Windows 7
    Setup.exe has stopped working
    « on: October 28, 2016, 11:20:17 AM »
    Having got Family Tree Maker 2014 on my Windows 10 laptop I thought I would install it on my Windows 7 back up computer, which already had Family Tree Maker 2009 on it.
    It would start to install then setup vanishes.

    I thought that perhaps the older version was stopping it so uninstalled Family Tree Make 2009. This did not work and had the same result. So I tried to reinstall Family Tree Maker 2009 and it comes up with "Setup.exe has stopped working"

    I tried in Safe mode, same result.

    Any helpful suggestions how to get Family Tree Maker 2014 to install please?

    Geek-9pm


      Mastermind
    • Geek After Dark
    • Thanked: 1026
      • Gekk9pm bnlog
    • Certifications: List
    • Computer: Specs
    • Experience: Expert
    • OS: Windows 10
    Re: Setup.exe has stopped working
    « Reply #1 on: October 28, 2016, 12:07:03 PM »
    Family Tree Maker 2014 is NOT freeware. Read the EULA that came with the product. To use it on two computers, you need two licenses, unless the EULA says otherwise. The retail price is given as $39.95 and that means the parent  company considers it a commercial product, not a free thing.

    If you want free, try this:
    http://www.techsupportalert.com/best-free-genealogy-family-tree-software.htm
    A number of items or free. But the software you have was not included.
    Does that  make sense?   :)

    pantherman

      Topic Starter


      Hopeful
    • Thanked: 3
      • Experience: Beginner
      • OS: Windows 7
      Re: Setup.exe has stopped working
      « Reply #2 on: October 28, 2016, 12:20:06 PM »
      Thanks Geek,
      I know Family Tree Maker 2009 could be used on more than one computer and thought 2014 version the same. Obviously I was wrong. (Not free though, I purchased it)

      patio

      • Moderator


      • Genius
      • Maud' Dib
      • Thanked: 1769
        • Yes
      • Experience: Beginner
      • OS: Windows 7
      Re: Setup.exe has stopped working
      « Reply #3 on: October 28, 2016, 12:22:01 PM »
      How exactly did you remove the old version ? ?

      That may be the issue right there...
      " Anyone who goes to a psychiatrist should have his head examined. "