My new cd rom does not work properly

I have an old Dell PC with Windows2000. A few years ago I noticed that the it would not play cd's without skipping. I have had to use another computer for my ipod. A few months ago, the cd rom would no longer open so I just replaced it with a Pioneer DVR/DVD and it still skips while playing a cd! It also would not import to itunes. I was told my drivers could be bad but I am really lost while trying to find ones to update/ install. Please help!!!

[R.I.P.]

 cluelessblond ..... Have you tried deleting your Pioneer optical drive and then rebooting the machine and have the drive be redetected .......?

dl65  

Nope cause I dont know what that is.  

[R.I.P.]

cluelessblond.......  You don't know what .......... ?  your optical drive is your Pioneer dvd drive .... ( the new one that you replaced the old one with ?

dl65  

Ok, where do I find the optical drive in order to delete it?

[R.I.P.]

Ok........ if you click start/control panel/system/ then click the hardware tab....... then click device manager ........ now scroll down the list until you see a entry called dvd/cd rom....... click on the + sign in the box in front of dvd/cd rom and you should see your pioneer dvd drive ........ highlite that entry ....right click on it and chose delete......... Now reboot your machine ....... you should see a popup box in the lower right corner appear ( down by the clock) and in the box it will say "new hardware detected " then it will either ask you to install driver cd or ...you will see the message that the new hardware has been installed and is now ready to use ......... try it and see if your cds will play ok now .

dl65  

Ok, I will try it when I get home!

Thank you very very very much for your help!!

I got home yesterday and tried several things. None of them solved the problem. I uninstalled the pioneer dvd/cd rom and rebooted several times. However, it never aknowledged new hardware or asked me about installing the drivers. (It was, however, present in the device manager so I am guessing it detected and installed without telling me). I also tried to "manage" the drivers and re-install them but the cd still skips. Any ideas?

Does it skip with all kinds of CDs?

Try replacing it with a known good working CD-ROM drive. I think yours is giving up the ghost.

Yes, different types of CDs (new, store bought, copies) all skip. So you think it is possible that the  brand new pioneer cd rom is deffective in the same way the old one was? Strange coincidence....

Yes, different types of CDs (new, store bought, copies) all skip. So you think it is possible that the  brand new pioneer cd rom is deffective in the same way the old one was? Strange coincidence....

That would beindeed a strange coincidence. Have you got another PC on which you can test both drives?

How is your Windows installation, is it spyware/virus free and do you regularly clean it up?

I currently have antivirus but not spyware protection. I have not cleaned lately.... but have in the past every few months. I dont know that I have another computer that I can test the drives on....

I currently have antivirus but not spyware protection. I have not cleaned lately.... but have in the past every few months. I dont know that I have another computer that I can test the drives on....

Try cleaning it using the following programs:

Adaware SE
Spybot S&D
Windows Defender (Genuine  Windows XP only)
CrapCleaner

When you say 'skip' do you mean a mechanical skip or does it look as if the PC freezes for a few seconds?

The cds do not pause they skip ahead. Sometimes it will get stuck for a few seconds in the same spot,  but usually they  just skip.

My OS is wondows 2000. I will try the suggestions when I get home tonight.

Thanks!

The cds do not pause they skip ahead. Sometimes it will get stuck for a few seconds in the same spot,  but usually they  just skip

This happens with both data and music CDs?

How have you installed the CD drives? What jumper settings?

I did not try a data cd in the new one, the old one did fine with them until the door would not open.

I did not install the drives, they installed themselves- see my earlier postings.

I do not know what a jumper setting is...

Can you remove the drive and make certain the IDE cable is properly connected?

Jumper settings are on the back of the drive; the sticker on top of the drive should have provided you with instructions.

I don't think it's a hardware problem, though. But we've got to be certain, anyway

Ok, now I got you, in the store I was told to to put the jumper on CS which I deduced was in the 3rd and middle setting based on the manual- there was no sticker. Which one is the IDE cable?

Ok, now I got you, in the store I was told to to put the jumper on CS which I deduced was in the 3rd and middle setting based on the manual- there was no sticker. Which one is the IDE cable?

The flat ribbon cable with the large keyed connectors. Often grey/black. Leads into the optical and HDDs.

Are there any other devices attached to that cable and if so, are those set to CS as well?

If your CD-ROM is set to CS, it has to be connected to the Master connector of the IDE flat ribbon cable and not to the slave..

The middle connector is Master, the one on the end is slave. (The two conectors closest to eachother.)

This does not apply if you have an (IDE) flat ribbon cable with only one connector on each end.

There are no other devices attached to the flat ribbon, however it was attached to the connector on the end.

I downloaded, installed and ran the suggested cleaners but I did not have time to try playing a cd. I will let you know how that goes.

Thanks for the suggestions!

Have a wonderful day!

There are no other devices attached to the flat ribbon, however it was attached to the connector on the end.

I downloaded, installed and ran the suggested cleaners but I did not have time to try playing a cd. I will let you know how that goes.

Thanks for the suggestions!

Have a wonderful day!

Try setting the CD-ROM to master instead of CS.

Ok did all of the above suggestions and it is still skipping. I did a diagnostic of the cd in itunes and got the following result:

Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)

iTunes 7.0.1.8
CD Driver 2.0.6.0
CD Driver DLL 2.0.6.0
LowerFilters: AFS2K (3.1.20.0), CDR4_2K (5.3.2.31),
UpperFilters: GEARAspiWDM (2.0.6.0), Cdralw2k (5.3.2.31),
Video Driver:  Velocity 128\NV3


IDE\DiskST310211A_3.54____, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEER_DVD-RW__DVR-111D_1.23____, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is an administrator.

D: PIONEER DVD-RW  DVR-111D, Rev 1.23
Audio CD in drive.

Could not open CD handler, 32. Problem with installation of drive in Windows or drive contains copy protected CD.
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 10 16 20 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.

I decided to try to play the cd using windows media player and it would not even play the cd- it just made lots of noise and then would not shut down- I had to end task. I am really baffled now.

You could try finding IDE drivers for your mainboard on the manufacturers website.. Or perhaps you need a BIOS update.

What mainboard do you have and what drivers/BIOS are used?

Where do I find that info?

Now when I go to My Computer it aknowledges the D drive but will not aknowledge that there is a cd in it. It says please insert disk. Then it freezes things up on the computer when I open and close the disk door. I tried switching everything back - the IDE cable (which is labeled CD1 and CD2 btw) and switched the jumper back to CS but it still does it.

 

[Moderator]

Using the CS jumper can sometimes require a certain type cable, and all drives to that cable must be jumpered as CS. The one on the further end of the cable is Master and the connector in the middle is slave.

Usually a basic Master-Slave jumper setting works better for most people.

http://item.express.ebay.com/Computers-Networking_Computer-Components_Drives-Storage_Pioneer-DVR-111D-16X-Internal-DVD-R-RW-CD-RW-DL-Burner_W0QQitemZ180040407307QQihZ008QQptdnZDrivesQ20Q26Q20StorageQQddnZComputersQ20Q26Q20NetworkingQQadnZComputerQ20ComponentsQQcmdZExpressItem

for pictures and details of settings for this drive

Thanks for the visual!! It is back on CS now- where I had it origonally and there are no other drives or devices on that cable. The old cd/rom that I removed had the jumper on master. I did try re installing the drives this morning before I had to leave for work. But it still is not recognizing a CD in the drive.

AND GET THIS.... When I opened itunes and played the album it imported yesterday there was no skipping at all.!?!?!?! :-?

Use Everest Home Edition (Can be found in the FAQ section) to determine what mainboard you have.

What have you done prior to making the skipping stop? Reseated the jumpers?

I  wanted to thank those that were helping me. In the end I took the Pioneer DVD rom back and got a Memorex that was better suited to my Pentium II processor. I did have to reinstall the drivers on that one initially as well but it is now working well. The problem now is that it seems I do not have enough memory to upload songs into itunes. I think I will ask advice in a new thread. Thanks again!