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Jazzy88
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« on: May 14, 2008, 08:36:12 PM »

OK - here is my situation. I have a Compaq desktop and a Dell 600M laptop computer both wired to a Surfboard SB4200 cable modem through a Linksys WRT54GP2 router. When I left for vacation a week ago I had no problems connecting to the internet through either computer. I brought my laptop with me on vacation but didn't use it for anything other than watching movies and uploading pictures. Now that I am home I cannot access the internet from the laptop. The desktop works fine.

This morning I spent about an hour on the phone with Roadrunner tech support and their final diagnosis was that there is nothing wrong with the connection, the modem, or the router - so it must be an issue with the laptop & I should call Dell. She told me to tell them that I cannot ping even though I have a valid IP address - and that they would know what to do. Well, as many of you with expired warranties know Dell wants to charge me $40 to diagnose the problem - so that is why I am turning to you. I'll pay the charge but not until I've exhausted all other avenues.

So there you have it. Any ideas? I'm not sure what other information to provide - both computers are running Win XP SP2.

Please give me some ideas.

Thanks!
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Broni
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« Reply #1 on: May 14, 2008, 08:44:24 PM »

Download, install, and run LSP-Fix: http://www.cexx.org/lspfix.htm
Restart computer, and see, if it helped.
If not...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
Restart computer, and check again.
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Jazzy88
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« Reply #2 on: May 15, 2008, 07:05:30 PM »

That did the trick - thank you very much!

I love this website!
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Broni
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« Reply #3 on: May 15, 2008, 07:09:00 PM »

Nice job :)
I saved you a phone call to Dell....LOL
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Broni
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« Reply #4 on: May 15, 2008, 07:09:33 PM »

BTW, which one fixed the problem, or you tried both?
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Jazzy88
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« Reply #5 on: May 16, 2008, 05:25:00 PM »

I tried the LSP first and it did not solv the problem, but then the Winsock fix did.

BTW, which one fixed the problem, or you tried both?
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Broni
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« Reply #6 on: May 16, 2008, 06:59:09 PM »

Thanks for posting back :)
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