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Author Topic: Download and upload lights on modem constantly on  (Read 8754 times)

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AndrewKelly

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    Download and upload lights on modem constantly on
    « on: August 16, 2008, 09:51:38 AM »
    I am using an ntl:home (virgin) cable modem, and even though I am not downloading anything the lights for downloading and uploading are on all the time. This only happens when I am downloading something like a torrent, or something from xbox live, but now even when I am not browsing the internet they still stay on, making my internet run considerably slower. Ive disconnected my wireless router as well to make sure that a neighbour wasnt using my internet, but the lights on the modem still stay on. Also, ive carried out a comprehensive scan using norton 360 to make sure there arent any viruses or spyware etc downloading stuff, and even after norton eliminated all the 'risks' it found, the lights on the modem remained on.

    Does anybody have any idea what is going on here?

    Carbon Dudeoxide

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    Re: Download and upload lights on modem constantly on
    « Reply #1 on: August 16, 2008, 09:56:01 AM »
    Hmmmm.....Norton 360....An entire problem waiting to happen (my experiences).

    Anyways, this light never used to blink like it is doing now?

    What happens if you reset the modem? (unplug the power cable for about 30 seconds)

    Broni


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    Re: Download and upload lights on modem constantly on
    « Reply #2 on: August 16, 2008, 10:30:42 AM »
    It's normal.

    Carbon Dudeoxide

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    Re: Download and upload lights on modem constantly on
    « Reply #3 on: August 16, 2008, 10:32:16 AM »
    It's normal.
    That's what I thought. Same with me.

    Broni


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    Re: Download and upload lights on modem constantly on
    « Reply #4 on: August 16, 2008, 10:37:27 AM »
    When you're connected to the Net, there is always traffic activity.
    You open any web page - downloading.
    You make a post - uploading.

    AndrewKelly

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      Re: Download and upload lights on modem constantly on
      « Reply #5 on: August 16, 2008, 10:44:04 AM »
      Hmmmm.....Norton 360....An entire problem waiting to happen (my experiences).

      Anyways, this light never used to blink like it is doing now?

      What happens if you reset the modem? (unplug the power cable for about 30 seconds)

      The lights arent blinking, they just remain on, like the 'power' light.
      Resetting the modem does nothing. After the modem starts up again the lights just turn back on.

      Carbon Dudeoxide

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      Re: Download and upload lights on modem constantly on
      « Reply #6 on: August 16, 2008, 10:45:07 AM »
      What about when the computer is off?

      AndrewKelly

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        Re: Download and upload lights on modem constantly on
        « Reply #7 on: August 16, 2008, 10:52:56 AM »
        It's normal.

        This is not normal for my modem. If the computer was switched on, with no programs open, just the desktop showing, and nothing else, the lights would remain off. They would flicker every now again for whatever reason, but they never remained on constantly as long as the computer was switched on.

        Also, my internet is running considerably slower which leads me to believe that something is being downloaded, using up a lot of bandwidth. These lights would only ever stay on, as they are doing now, if i was downloading a torrent file or something from xbox live. They wouldnt stay on constantly if I was just browsing the internet, so they are not staying on  because I am just downloading a web page.

        AndrewKelly

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          Re: Download and upload lights on modem constantly on
          « Reply #8 on: August 16, 2008, 10:53:58 AM »
          What about when the computer is off?

          The lights go off whenever i switch off the computer. This happened anyway before i noticed the problem.

          Broni


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          Re: Download and upload lights on modem constantly on
          « Reply #9 on: August 16, 2008, 10:57:17 AM »
          Surely, there is some background activity. When that activity is heavy, blinking lights become steady lights.

          Download HijackThis:
          http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
          Click on Download HijackThis Installer
          Post HijackTHis log.

          AndrewKelly

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            Re: Download and upload lights on modem constantly on
            « Reply #10 on: August 16, 2008, 11:05:22 AM »
            It could be background activity, but ive checked what programs are currently running and none of them are downloading updates or patches etc. It would have to be some kind of extremely important background activity to use up a lot of my bandwidth, and if it was, would it not be easy for me to see exactly what it is?

            Carbon Dudeoxide

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            Re: Download and upload lights on modem constantly on
            « Reply #11 on: August 16, 2008, 11:07:25 AM »
            The HijackThis Log may show us that exact thing.

            AndrewKelly

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              Re: Download and upload lights on modem constantly on
              « Reply #12 on: August 16, 2008, 12:54:47 PM »
              Here is the log:

              Logfile of Trend Micro HijackThis v2.0.2
              Scan saved at 19:53:06, on 16/08/2008
              Platform: Windows XP SP2 (WinNT 5.01.2600)
              MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
              Boot mode: Normal

              Running processes:
              C:\WINDOWS\System32\smss.exe
              C:\WINDOWS\system32\winlogon.exe
              C:\WINDOWS\system32\services.exe
              C:\WINDOWS\system32\lsass.exe
              C:\WINDOWS\system32\svchost.exe
              C:\WINDOWS\System32\svchost.exe
              C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
              C:\WINDOWS\system32\spoolsv.exe
              C:\WINDOWS\Explorer.EXE
              C:\Program Files\Common Files\Symantec Shared\ccApp.exe
              C:\WINDOWS\system32\ctfmon.exe
              C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
              C:\WINDOWS\eHome\ehRecvr.exe
              C:\WINDOWS\eHome\ehSched.exe
              C:\Program Files\Kontiki\KService.exe
              C:\WINDOWS\system32\svchost.exe
              C:\Program Files\Sonic\DigitalMedia LE v7\MyDVD LE\USBDeviceService.exe
              C:\WINDOWS\system32\lxcrcoms.exe
              C:\WINDOWS\system32\dllhost.exe
              C:\WINDOWS\System32\svchost.exe
              C:\Program Files\Norton 360\ScanStub.exe
              C:\Program Files\Mozilla Firefox\firefox.exe
              C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
              C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

              R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
              R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
              O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
              O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
              O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
              O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
              O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
              O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
              O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
              O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
              O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
              O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
              O4 - HKLM\..\Run: [LXCRCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCRtime.dll,_RunDLLEntry@16
              O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
              O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
              O4 - HKUS\S-1-5-21-2076256914-2933721995-3393346773-500\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Administrator')
              O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
              O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
              O8 - Extra context menu item: + Offline &Explorer: Download the link - file://C:\Program Files\Offline Explorer Pro\Add_UrlO.htm
              O8 - Extra context menu item: + Offline E&xplorer: Download the current page - file://C:\Program Files\Offline Explorer Pro\Add_AllO.htm
              O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
              O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
              O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
              O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
              O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
              O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
              O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
              O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
              O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
              O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
              O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
              O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
              O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
              O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
              O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
              O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
              O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
              O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
              O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
              O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
              O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
              O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
              O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
              O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
              O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
              O23 - Service: lxcr_device -   - C:\WINDOWS\system32\lxcrcoms.exe
              O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
              O23 - Service: USBDeviceService - Unknown owner - C:\Program Files\Sonic\DigitalMedia LE v7\MyDVD LE\USBDeviceService.exe

              --
              End of file - 7115 bytes

              Broni


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              Re: Download and upload lights on modem constantly on
              « Reply #13 on: August 16, 2008, 01:12:31 PM »
              You have only two startups, which use internet connection, Norton, and Windows Messenger. There is no reason for the latter to be a startup, so, open HJT, and checkmark:
              - O4 - HKUS\S-1-5-21-2076256914-2933721995-3393346773-500\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Administrator')
              Click "Fix checked" button.

              Restart computer, and see how busy your modem lights are now.

              AndrewKelly

                Topic Starter


                Rookie

                Re: Download and upload lights on modem constantly on
                « Reply #14 on: August 18, 2008, 11:20:25 AM »
                That didnt work. The lights are still on and the internet is still running slow. I tried doing a system restore as well but I keep getting the 'Restoration Incomplete' message.

                Any other ideas?