firewall and spyware.

Kept getting accept/deny pop ups from spybot having downloading it a couple of weeks ago.

Was told to take teatimer whatever that is from start and then restart my puter.

I did but every time I restarted I kept getting asked to restart again.

In the end I put the tick back on teatimer but uninstalled spybot.

Guess what even though I uninstalled it completely or so I thought the pop ups still kept coming.

So the next advice I had was install a firewall as I only have windows.

I downloaded zone alarm and clicked the tutorial, page not displayed and guess what could not connect to the internet at all or outlook express so uninstalled zone alarm and phew was back on the internet.

However even though I completely uninstalled that I still had the toolbar showing and had to click on that to get rid of it.

So what am I doing wrong?

[Malware Removal Specialist]

Download ResetTeaTimer.zip to the Desktop.
Unzip the file to the Desktop.
Double click ResetTeaTimer.bat to remove all entries set by Spybot's TeaTimer.
Delete ResetTeaTimer.zip when complete.

----------

Download and rename TrendMicro HijackThis.exe (HJT)

• Double-click on HJTInstall.
• Click on the Install button.
  
• It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
  
• Upon install, HijackThis should open for you.

.

• Close HijackThis and rename it.
  
• Go to C:\Program Files\Trend Micro\HijackThis.exe
  
• Right click on HijackThis.exe and select Rename.
  
• Type in sniper.exe and press Enter.
  
• Right-click on sniper.exe and select Send To > Desktop (create shortcut)

.

• From the desktop open HijackThis.
• Important! If using Windows Vista, Right-click and Run As Administrator
  
• Click on the Do a system scan and save a log file button
  
• HijackThis will scan and then a log will open in notepad.
• Copy and then paste the entire contents of the log in your post.
  
• Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

.
Although we have renamed HijackThis to sniper, we will still refer to it as HijackThis or HJT.

Oh god now I am more confused. I don't think I can do all that.


I wil try the reset teatimer thing but it no longer shows in my start up menu so do I still need to do it?

Also what does the trend hijack thing do and is it important I do it.

I just don't want to get into deeper water than I am in already.

OK i did the tea timer thingy but when I double clicked it apart from showing a black screen for a couple of seconds that is all it did.

[Malware Removal Specialist]

OK i did the tea timer thingy but when I double clicked it apart from showing a black screen for a couple of seconds that is all it did.

Yes that's all it is. TeaTimer should now be completely gone.

Posting a HijackThis log will let me see what all is running. Just uninstalling a firewall in many instances isn't good enough. Many times they will leave bits like a Service running that will negatively effect your PC.

Would it sort it if I did a system restore to a time before I downloaded the firewall?

[Malware Removal Specialist]

It might, but then maybe not. System Restore usually just resets the Registry. It won't get rid of the System Files.

Although the instructions for HijackThis are lengthy it is really just a few steps. You can skip the renaming part.

Download TrendMicro HijackThis.exe (HJT)

• Double-click on HJTInstall.
• Click on the Install button.
  
• It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
  
• Upon install, HijackThis should open for you.
• Click on the Do a system scan and save a log file button
  
• HijackThis will scan and then a log will open in notepad.
• Copy and then paste the entire contents of the log in your post.
  
• Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

OK first problem. Downloaded it double clicked on hjtinstall but there is not install button. I have 2 options run or cancel

[Malware Removal Specialist]

Run.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:12:12, on 17/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
C:\Program Files\Samsung\Digimax Viewer 2.1\STImgBrowser.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: SpoofStick BHO - {CBA74CDA-DF78-4AD9-954E-3B15D0A993DE} - C:\Program Files\CoreStreet\SpoofStick\SpoofStickBHO.dll
O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - C:\Program Files\CoreStreet\SpoofStick\SpoofStick.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus Photo R200 Series" /O5 "LPT1:" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunOnce: [ZoneAlarmSB Uninstall] rundll32 C:\PROGRA~1\UNINST~1.DLL,O -3
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WantedGunsSetup.exe] C:\DOWNLO~1\WANTED~1.EXE /r
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digimax Viewer 2.1.lnk = ?
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {266B9238-31A5-4B53-9039-272FE846DF9D} (DiameterTransfer Control) - http://www.sis.com/download/SISTransfer.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/webplayer/stage6/windows/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1164234819625
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 9026 bytes

[Malware Removal Specialist]

A few things to fix.

Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

- O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
- O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
- O4 - HKLM\..\RunOnce: [ZoneAlarmSB Uninstall] rundll32 C:\PROGRA~1\UNINST~1.DLL,O -3

Important: Close all windows except for HijackThis and then click Fix checked.

Exit HijackThis and restart the computer to register the changes made by HijackThis.

----------

Your Java is out of date.

Older versions have vulnerabilities that malicious sites can use to infect your system.

First install the new Sun Java Runtime Environment

Be sure to close all browser windows before beginning the install.

Remove the old version(s)

• Go to add/remove programs and uninstall all old versions.
• Be sure not to remove the new version that was just installed.
  
• Download JavaRa.zip and unzip the file to your Desktop.
  
• Open JavaRA.exe and choose Remove Older Versions
  
• Once complete exit JavaRA and delete the program.
• Run CCleaner.

.
Download CCleaner Slim and save it to your Desktop.
When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.
Complete the installation then:

• Double-click the CCleaner shortcut on the desktop to start the program.
  
• Click on the Options block on the left, then choose Cookies.
  
  • Under Cookies to Delete, highlight any cookies you would like to retain permanently
    
  • Click the right arrow > to move them to the Cookies to Keep window.
• Go into Options > Advanced uncheck Only delete files in Windows Temp folders older than 48 hours
  
• Click Cleaner on the left then Run Cleaner on the right to run the program.
  
• Important: Make sure that ALL browser windows are closed before selecting Run Cleaner
  
• Caution: It is not recommended that you use the 'Registry' feature unless you are very familiar with the registry.
  
• Exit CCleaner after it has completed its process.

.
----------

For a reliable, free (non intrusive) firewall I suggest PC Tools Firewall Plus.

Not sure if computerhope.com is UK or U.S so would the java thing apply in the UK as well and if so I do all the java updates so surely that is ok?

[Malware Removal Specialist]

Yes they are international.

Your version 1.6.0.5

Latest version 1.6.0.7

[Malware Removal Specialist]

You can check the Sun Java site for confirmation. http://java.sun.com/javase/downloads/index.jsp

5th download on the list.

OK i have done all that but when I rebooted I got this pop up.

You have used system configuration. Its in diagnostic or set up mode. It tells me to select normal start up and undo the changes. Then there is a box to tick to select dont show message or launch system utility when windows starts.

What do I select.

[Malware Removal Specialist]

What did you do just prior to this popup?

http://support.microsoft.com/kb/310560

Just what you said and then rebooted.

Oh and also I had deselected in add/remove the zone alarm toolbar.

What do I do?

[Malware Removal Specialist]

You have to give me time to reply....

After what step. HijackThis or the Java?

Have you used Msconfig?

Select Normal Startup mode.

Sorry I was panicking.

Used msconfig earlier in the day to put a tick against teatime but when I got the below message I put it back to normal start up mode.

Then when I did all of what you said which was the trend thingy and the hijack I rebooted. I have not done the java thing yet.

After rebooting I got that message again.

[Malware Removal Specialist]

Select Normal Startup Mode. Any time you change settings with Msconfig you will get that message.

OK have put it back into normal and rebooted ....again.  LOL

I will do the java and c.c. cleaner thing tomorrow don't think I can cope with anymore tonight I am exhausted !!!!!

Just one final query. I used msconfig to remove msn messenger from popping up every time the puter starts up as my son downloaded it plus xfire. So how do I stop them  popping up as I want them to just be there if and when needed.

[Malware Removal Specialist]

For a good Startup Manager open CCleaner then click Tools > Startup.

Click anything you don't want to run at startup then click Delete.

Msconfig is meant to be used for diagnosing problems. Using CCleaner will remove the startup from the Registry and cause less problems.

Oh I see, thank you very much.

I cannot tell you how much I appreciate your patience and help.

I only found this forum when I did a google search and didn't know if it was UK or just US.

I will certainly do the rest of what you have advised tomorrow after work.

Once again many many thanks you are a hun. Jill xxx

[Malware Removal Specialist]

We have members from all over the world so you never know where the person you are talking to is from.

Let me know if you have any more questions.