Spydoctor problems

 New here,and not any kind of a computer guy ! I purchased online this morning,every time I try to download I get a security alert box that says security settings will not alow to download,I have e-mailed spydoctor/pc tools no reply I also made three attemps at there 1 800 number 20 to 30 minutes each time,my system is just a basic window xp, can anyone help an old guy in Idaho 
 Best Victor

1) Since you referenced "pc tools," I assume that you mean Spyware Doctor; not "Spydoctor."

2) You say that you "purchased" the software - normally, you would provide the credit card info and be redirected to a download page or receive a "code" in an email.

3) What web browser do you use? Try to clear the internet cache - for IE7: Open Internet Explorer>Tools>Internet Options>General Tab>Browsing History>Delete>Temporary Internet Files.

4) Try to download again.

5) If no luck, stay after PC Tools until you get the program or a refund. There are many free programs that are nearly as effective as Spyware Doctor.

Best of luck.

  Hi There, sorry Spyware doctor is correct,cleared history. still not working,on an older computer I had tried the free scan,It worked fine then I would get several e-mails stating that the world was going to end if I didn't purchase there fix !!! it took forever to make them leave me alone,I have a few problems I hope this new software will fix,I rarely purchase anything on line I just hate it when things like this happen,but with the price of gas figured this would work,oh well live and learn

 Thanks for the reply

  Hi There, sorry Spyware doctor is correct,cleared history. still not working,on an older computer I had tried the free scan,It worked fine then I would get several e-mails stating that the world was going to end if I didn't purchase there fix !!! it took forever to make them leave me alone,I have a few problems I hope this new software will fix,I rarely purchase anything on line I just hate it when things like this happen,but with the price of gas figured this would work,oh well live and learn

 Thanks for the reply

I think post your problem in the Viruses/Malware section. I think this is a virus.

  Hi There, sorry Spyware doctor is correct,cleared history. still not working,on an older computer I had tried the free scan,It worked fine then I would get several e-mails stating that the world was going to end if I didn't purchase there fix !!! it took forever to make them leave me alone,I have a few problems I hope this new software will fix,I rarely purchase anything on line I just hate it when things like this happen,but with the price of gas figured this would work,oh well live and learn

 Thanks for the reply

I think post your problem in the Viruses/Malware section. I think this is a virus.

I agree with Mr. Google that you may have a current malware infection. It may or may not be interfering with your ability to download Spyware Doctor.

Follow these instructions: http://www.computerhope.com/forum/index.php/topic,46313.0.html and post the logs here, in this topic. A malware specialist will look at them and move this topic, if required.

 Oh My Thanks for the help ,  I tried to down load the stuff you advised I still get the same alerts,also some where along the way this morning I read where I should delete my spybot program to help with the new download,which i did( I know not a good idea) I tried reinstall and that doen't work either,I have had some problems Yahoo instant messenger so I deleted it as well,

 thanks agian for your help
 Best Victor
 
 If any of you folks are fly fishers I would be more than happy to tie up a dozen for yoyr help

So...you are unable to download anything?

Did you run a Spybot scan, do you have an anti-virus program installed - can you run a scan?

Just in case - do you have your Windows CD?

Standby and a malware specialist will take a look.

[Malware Removal Specialist]

Try doing a system restore to before you downloaded spyware doctor. The try the malware removal guide again.

  System restore
  No windows CD
  yes I ran a scan a day or so ago,yes the was a virus
  no spyware right now that is the reason I'm here
  also still no word from spyware doctor

  Thanks   

[Global Moderator]

System Restore = Built Into Windows.

More Info here:
System Restore

  Thanks Carbon  I do not have a windows cd to reload,any danger of messing up my windows program  where I would have to start over ? I will wait to here back from you before I try this, I had a local small shop build my system, I did not get much paperwork or any disc's, I have no complaints at all since Aug of 06,the shop is now out of business
thanks

[Malware Removal Specialist]

Spyware Doctor forums - http://www.pctools.com/forum/

Evil - I don't think that he has a Spyware Doctor problem (other than trying to get his money back!), he couldn't download the program and, in fact, doesn't seem to be able to download anything.

Further, he said that he had a virus detected by Spybot or another program. 

Seemed to me that the inability to download could be the result of a trojan/virus.

[Malware Removal Specialist]

I know. The link from the malware removal thread says to post the logs when complete. Until that is done there isn't much else we can do.

I know. The link from the malware removal thread says to post the logs when complete. Until that is done there isn't much else we can do.

Thanks.