computer hangs during long processes

Computer very slow when opening applications.  Also hangs up during long processes such as defrag and full scans.  Have the sas, mbaw and hjt logs

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/29/2008 at 10:59 AM

Application Version : 4.22.1014

Core Rules Database Version : 3656
Trace Rules Database Version: 1637

Scan type       : Complete Scan
Total Scan Time : 01:37:18

Memory items scanned      : 421
Memory threats detected   : 0
Registry items scanned    : 5524
Registry threats detected : 0
File items scanned        : 81678
File threats detected     : 17

Adware.Tracking Cookie
   C:\Documents and Settings\Cheyanne\Cookies\cheyanne@advertising[1].txt
   C:\Documents and Settings\Cheyanne\Cookies\cheyanne@collective-media[2].txt
   C:\Documents and Settings\Cheyanne\Cookies\cheyanne@tacoda[1].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@advertising[1].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@apmebf[2].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@collective-media[2].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@collective-media[3].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@media.mtvnservices[1].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@stats.gamestop[1].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@tacoda[2].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@www.googleadservices[1].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@www.googleadservices[2].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@www.googleadservices[3].txt
   C:\Documents and Settings\Cody and Cheyanne\Cookies\cody_and_cheyanne@www.googleadservices[4].txt
   C:\Documents and Settings\Penny\Cookies\penny@advertising[1].txt
   C:\Documents and Settings\Penny\Cookies\penny@collective-media[2].txt

Adware.MovieLand/MediaPipe
   C:\PROGRAM FILES\FSUPPORT\NOTIFIER.EXE

Malwarebytes' Anti-Malware 1.30
Database version: 1434
Windows 5.1.2600 Service Pack 3

11/29/08 1:42:02 PM
mbam-log-2008-11-29 (13-42-02).txt

Scan type: Quick Scan
Objects scanned: 74562
Time elapsed: 21 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c2a1c5cb-c0ef-4689-9436-f62cca1c5383} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.Trymedia) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securewebinfo.com (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.safetyincludes.com (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securemanaging.com (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:55:45 PM, on 11/29/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\DRIVERS\AUDIO\ADDON\TBCTRAY.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\clickthebutton\clickthebutton.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://totalinternet.snap.com:8005/channel/search/0,11,totalinternet-0,00.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.weather.com/weather/local/75757
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [traySantaCruz] C:\DRIVERS\AUDIO\ADDON\TBCTRAY.EXE
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ClickTheButton] C:\PROGRA~1\clickthebutton\clickthebutton.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: Norton Disk Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\NDD32.EXE
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219883784234
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton LiveConnect Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe (file missing)
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 9284 bytes
Thanks for any help

[Malware Removal Specialist]

You need to pick one antivirus and uninstall the other. Norton or Kaspersky.

Let me know what you decide.

I uninstalled the Norton A/V when I installed Kaspersky.  Norton SystemWorks is a disk management type program.  Do I need to uninstall it also?

[Malware Removal Specialist]

There are a lot of Norton entries in the log besides System Works.

I don't know if this tool will remove System Works but I don't think it will. Can you reinstall it if so?

Download the Norton Removal Tool (SymNRT) to your Desktop.

Once downloaded please close ALL open browsers, also save any work because this may require a restart.

• Go to your desktop and double click on the removal tool and then click Setup.
  
• Once open Click Next
  
• Accept the license agreement and click Next
  
• Type in the letters/numbers that you see into the text box then click Next.
  
• Then click Next and the tool will start running.
  
• Once finished restart the PC and run the tool again to ensure everything has been removed.
• Delete Nortonremoval tool from your Desktop.

New log




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:14:11 PM, on 11/29/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\DRIVERS\AUDIO\ADDON\TBCTRAY.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\clickthebutton\clickthebutton.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://totalinternet.snap.com:8005/channel/search/0,11,totalinternet-0,00.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.weather.com/weather/local/75757
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SymNRT] "C:\DOCUME~1\Chad\LOCALS~1\Temp\WZSE0.TMP\SymNRT.exe"  /unrun
O4 - HKLM\..\Run: [traySantaCruz] C:\DRIVERS\AUDIO\ADDON\TBCTRAY.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ClickTheButton] C:\PROGRA~1\clickthebutton\clickthebutton.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&language=en&product=SymNRT&version=2009.0.0.41&build=Symantec&a=00000082.00000025.00000084&b=00000082.00000096.000001da&c=00000083.00000019.000000B1
O4 - Startup: Norton Disk Doctor.LNK = C:\RECYCLER\NPROTECT\01971569.EXE
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219883784234
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 7103 bytes

[Malware Removal Specialist]

Looks better.

The next steps are removing a few leftovers and cleaning up unnecessary startups. The programs will not be effected you will just need to launch them manually when you want to use them. It will also help improve the performance of the computer.

Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

- R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://totalinternet.snap.com:8005/channel/search/0,11,totalinternet-0,00.html
- O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
- O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
- O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
- O4 - HKLM\..\Run: [SymNRT] "C:\DOCUME~1\Chad\LOCALS~1\Temp\WZSE0.TMP\SymNRT.exe" /unrun
- O4 - HKLM\..\Run: [traySantaCruz] C:\DRIVERS\AUDIO\ADDON\TBCTRAY.EXE <- Available via Start -> Settings -> Control Panel
- O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
- O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
- O4 - HKCU\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&lan guage=en&product=SymNRT&version=2009.0.0.41&build=Symantec&a=00000082.00000025.0 0000084&b=00000082.00000096.000001da&c=00000083.00000019.000000B1
- O4 - Startup: Norton Disk Doctor.LNK = C:\RECYCLER\NPROTECT\01971569.EXE
- O4 - Startup: PowerReg Scheduler V3.exe
- O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
- O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
- O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

Important: Close all windows except for HijackThis and then click Fix checked.

Exit HijackThis.

----------

Note: the below instructions were created specifically for this user. If you are not this user, DO NOT follow these directions as they could damage the workings of your system

Go to Start > Run and type notepad.exe then click OK

Copy and paste the below into Notepad and save as fixme.reg to Your Desktop

Code: [Select]

REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"TkBellExe"=-
"Adobe Reader Speed Launcher"=-
"SunJavaUpdateSched"=-
"SymNRT"=-
"traySantaCruz"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"=-
"Microsoft Works Update Detection"=-
Locate fixme.reg on your Desktop and double-click it. Answer Yes when prompted to merge with the Registry.

Make sure that you tell me if you receive a success message about adding the above to the registry. If you do not get a success message, it did not work.

Delete the fixme.reg from the Desktop.

----------

Download Disable/Remove Windows Messenger to the Desktop to remove Windows Messenger.

Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Unzip the file on the Desktop. Open the MessengerDisable.exe and choose the bottom box - Uninstall Windows Messenger and click Apply.

Exit out of MessengerDisable then delete the two files that were put on the Desktop.

Run CCleaner and then restart the computer. <- Important!

----------

Suspicious files to scan

Please go to VirSCAN.org FREE on-line scan service
(If more than one file needs scanned they must be done separately and logs posted for each one)

1. Copy and paste the following file path into the Suspicious files to scan box on the top of the page.

Code: [Select]

C:\PROGRA~1\clickthebutton\clickthebutton.exe2. At the upload site, click once inside the window next to Browse.
3. Press Ctrl+V on the keyboard (both at the same time) to paste the file path into the window.
4. Click on the Upload button.
This will perform a scan across multiple different virus scanning engines.
Your file will possibly be entered into a queue which normally takes less than a minute to clear.
[color="Red"]Important:[/color] Wait for all of the scanning engines to complete.
5. Once the Scan is completed scroll down and click on the Copy to Clipboard button. This will copy the link of the report into the Clipboard.
6. Paste the contents of the Clipboard in your next reply.

fixme.reg was successful

http://virscan.org/report/b7249bdf70cebc95be2a8e26e7595270.html

none detected

[Malware Removal Specialist]

Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.

Link #1
Link #2

**Note:  It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
 
Double click combofix.exe & follow the prompts.

For Windows XP Systems install the Recovery Console:

- If you are using Windows XP and do not already have the Recovery Console installed, please ensure your Internet connection is active (if possible) and click Yes.
- If for some reason your Internet is not working click No.
- If you are not using Windows XP, you will not be prompted.
- When prompted to accept the EULA click OK.
- Accept Microsoft's EULA (Click Yes).
- When you are told that the RC is installed correctly click YES to continue scanning for malware.

When finished ComboFix will produce a log for you.
Post the ComboFix log and a new HijackThis log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

ComboFix 08-11-29.03 - Chad 2008-11-29 18:36:13.1 - NTFSx86
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.288 [GMT -6:00]
Running from: c:\documents and settings\Chad\Desktop\ComboFix.exe
 * Created a new restore point
.

(((((((((((((((((((((((((   Files Created from 2008-10-28 to 2008-11-30  )))))))))))))))))))))))))))))))
.

2008-11-29 17:07 . 2008-11-29 17:07   <DIR>   d--------   c:\documents and settings\All Users\Application Data\NortonInstaller
2008-11-29 14:35 . 2008-11-29 14:35   <DIR>   d--hs----   c:\documents and settings\Chad\UserData
2008-11-29 13:47 . 2008-11-29 13:47   <DIR>   d--------   c:\program files\Trend Micro
2008-11-29 13:19 . 2008-11-29 13:19   <DIR>   d--------   c:\documents and settings\Chad\Application Data\Malwarebytes
2008-11-29 13:18 . 2008-11-29 13:19   <DIR>   d--------   c:\program files\Malwarebytes' Anti-Malware
2008-11-29 13:18 . 2008-11-29 13:18   <DIR>   d--------   c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-29 13:18 . 2008-10-22 16:10   38,496   --a------   c:\windows\SYSTEM32\DRIVERS\mbamswissarmy.sys
2008-11-29 13:18 . 2008-10-22 16:10   15,504   --a------   c:\windows\SYSTEM32\DRIVERS\mbam.sys
2008-11-29 09:16 . 2008-11-29 09:16   <DIR>   d--------   c:\program files\SUPERAntiSpyware
2008-11-29 09:16 . 2008-11-29 09:16   <DIR>   d--------   c:\documents and settings\Chad\Application Data\SUPERAntiSpyware.com
2008-11-29 09:16 . 2008-11-29 09:16   <DIR>   d--------   c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2008-11-29 09:15 . 2008-11-29 09:15   <DIR>   d--------   c:\program files\Common Files\Wise Installation Wizard
2008-11-29 09:04 . 2008-11-29 09:04   <DIR>   d--------   c:\program files\CCleaner
2008-11-29 08:57 . 2008-11-29 08:56   410,976   --a------   c:\windows\SYSTEM32\deploytk.dll
2008-11-29 08:57 . 2008-11-29 08:56   73,728   --a------   c:\windows\SYSTEM32\javacpl.cpl
2008-11-11 13:43 . 2008-09-04 11:15   1,106,944   ---------   c:\windows\SYSTEM32\DLLCACHE\msxml3.dll
2008-11-11 13:43 . 2008-10-24 05:21   455,296   ---------   c:\windows\SYSTEM32\DLLCACHE\mrxsmb.sys
2008-10-24 02:42 . 2008-10-15 10:34   337,408   ---------   c:\windows\SYSTEM32\DLLCACHE\netapi32.dll
2008-10-14 18:57 . 2008-09-08 04:41   333,824   ---------   c:\windows\SYSTEM32\DLLCACHE\srv.sys
2008-10-14 18:56 . 2008-08-14 04:11   2,189,184   ---------   c:\windows\SYSTEM32\DLLCACHE\ntoskrnl.exe
2008-10-14 18:56 . 2008-08-14 04:09   2,145,280   ---------   c:\windows\SYSTEM32\DLLCACHE\ntkrnlmp.exe
2008-10-14 18:56 . 2008-08-14 03:33   2,066,048   ---------   c:\windows\SYSTEM32\DLLCACHE\ntkrnlpa.exe
2008-10-14 18:56 . 2008-08-14 03:33   2,023,936   ---------   c:\windows\SYSTEM32\DLLCACHE\ntkrpamp.exe
2008-10-14 18:56 . 2008-09-15 06:12   1,846,400   ---------   c:\windows\SYSTEM32\DLLCACHE\win32k.sys

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-11-30 00:43   612,384   --sha-w   c:\windows\system32\drivers\fidbox2.dat
2008-11-30 00:43   23,916,064   --sha-w   c:\windows\system32\drivers\fidbox.dat
2008-11-30 00:42   58,412   --sha-w   c:\windows\system32\drivers\fidbox2.idx
2008-11-30 00:42   321,332   --sha-w   c:\windows\system32\drivers\fidbox.idx
2008-11-30 00:00   ---------   d-----w   c:\documents and settings\All Users\Application Data\Kaspersky Lab
2008-11-29 23:02   ---------   d-----w   c:\program files\Common Files\Symantec Shared
2008-11-29 22:59   ---------   d-----w   c:\documents and settings\Chad\Application Data\Symantec
2008-11-29 18:55   ---------   d-----w   c:\program files\fsupport
2008-11-29 14:56   ---------   d-----w   c:\program files\Java
2008-11-29 13:58   ---------   d---a-w   c:\documents and settings\All Users\Application Data\TEMP
2008-11-28 10:13   ---------   d-----w   c:\program files\Spyware Doctor
2008-11-13 21:45   ---------   d-----w   c:\program files\Common Files\Adobe
2008-10-24 11:21   455,296   ----a-w   c:\windows\system32\drivers\mrxsmb.sys
2007-09-24 20:13   58,904   -c--a-w   c:\documents and settings\Chad\Application Data\GDIPFONTCACHEV1.DAT
2005-12-02 13:10   115,528   -c--a-w   c:\documents and settings\Penny\Application Data\GDIPFONTCACHEV1.DAT
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ClickTheButton"="c:\progra~1\clickthebutton\clickthebutton.exe" [1999-11-29 176128]
"NvMediaCenter"="c:\windows\System32\NVMCTRAY.DLL" [2003-10-06 49152]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2003-10-06 5058560]
"AVP"="c:\program files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe" [2007-06-28 218376]
"nwiz"="nwiz.exe" [2003-10-06 c:\windows\SYSTEM32\nwiz.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Works Calendar Reminders.lnk - c:\program files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe [2001-08-07 24633]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"NoViewOnDrive"= 0 (0x0)

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2008-07-23 15:28 352256 c:\program files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.iv41"= ir41_32.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\DRIVERS\klim5.sys [2007-04-04 24344]
R3 tbcspud;Santa Cruz Driver;c:\windows\system32\drivers\tbcspud.sys [1979-12-31 144768]
R3 tbcwdm;Santa Cruz WDM Driver;c:\windows\system32\drivers\tbcwdm.sys [1979-12-31 545088]
S3 vtdg46xx;vtdg46xx;\??\c:\progra~1\TURTLE~1\SANTAC~1\CONTRO~1\vtdg46xx.sys [2002-07-31 19232]
S4 hpt3xx;hpt3xx;c:\windows\system32\DRIVERS\hpt3xx.sys [2001-08-17 38144]
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{F3DF2532-A2CC-48D8-8643-A033AE4FC313} - (no file)


.
------- Supplementary Scan -------
.
FireFox -: Profile - c:\documents and settings\Chad\Application Data\Mozilla\Firefox\Profiles\xwfkquvt.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxps://login.yahoo.com/config/mail?.intl=us
FF -: plugin - c:\program files\Java\jre6\bin\new_plugin\npdeploytk.dll
FF -: plugin - c:\program files\Java\jre6\bin\new_plugin\npjp2.dll
FF -: plugin - c:\program files\Mozilla Firefox\plugins\npdeploytk.dll
FF -: plugin - c:\program files\Real\RhapsodyPlayerEngine\nprhapengine.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-29 18:43:45
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(796)
c:\program files\Kaspersky Lab\Kaspersky Internet Security 7.0\miscr3.dll
c:\program files\SUPERAntiSpyware\SASWINLO.dll
c:\windows\system32\klogon.dll

- - - - - - - > 'lsass.exe'(852)
c:\program files\Kaspersky Lab\Kaspersky Internet Security 7.0\dnsq.dll
c:\program files\Kaspersky Lab\Kaspersky Internet Security 7.0\miscr3.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Java\jre6\bin\jqs.exe
c:\windows\SYSTEM32\nvsvc32.exe
c:\windows\SYSTEM32\rundll32.exe
c:\windows\SYSTEM32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2008-11-29 18:47:08 - machine was rebooted
ComboFix-quarantined-files.txt  2008-11-30 00:47:05

Pre-Run: 56,282,071,040 bytes free
Post-Run: 56,826,871,808 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

146   --- E O F ---   2008-11-12 01:50:40

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:50:10 PM, on 11/29/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.weather.com/weather/local/75757
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.centurytel.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"
O4 - HKCU\..\Run: [ClickTheButton] C:\PROGRA~1\clickthebutton\clickthebutton.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\ie_banner_deny.htm
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219883784234
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab55579.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 5320 bytes

[Malware Removal Specialist]

Everything looks OK but I keep coming back to this.

C:\PROGRA~1\clickthebutton\clickthebutton.exe

Do you know what it is? I am finding conflicting information on it, some say it's either adware or a trojan but some say it's OK.

It was installed on computer from dell.  Has always been there.  Was there before connected to internet so I think it should be OK

[Malware Removal Specialist]

Could be part of Dell Media Experience but with the truncated file path it's hard to tell. Even then it should be in C:\Program Files\Dell and not C:\Program Files\clickthebutton. I'm pretty sure it's something factory installed and isn't needed in any way. Bloatware...

I would suggest having HijackThis and fix it. Especially since you don't even use it or know what it is. Plus it's running from the HKCU\Run Key and that is odd in itself.

Open HijackThis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

O4 - HKCU\..\Run: [ClickTheButton] C:\PROGRA~1\clickthebutton\clickthebutton.exe

Important: Close all windows except for HijackThis and then click Fix checked.

Exit HijackThis.

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Note: the below instructions were created specifically for this user. If you are not this user, DO NOT follow these directions as they could damage the workings of your system

Go to Start > Run and type notepad.exe then click OK

Copy and paste the below into Notepad and save as fixme.reg to Your Desktop

Code: [Select]

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ClickTheButton"=-

Locate fixme.reg on your Desktop and double-click it. Answer

Yes when prompted to merge with the Registry.

Delete the fixme.reg from the Desktop.

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• Click START then RUN
  
• Now type Combofix /u in the runbox
  
• Make sure there's a space between Combofix and /u
• Then hit Enter.

• The above procedure will:
• Delete the following:
• ComboFix and its associated files and folders.
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Set a new, clean Restore Point.

.
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Download ATF Cleaner by Atribune to your Desktop.

Alternate download link

Note: Vista users must use Run As Administrator

• Under Main: Select Files to Delete choose: Select All.
  
• Click the Empty Selected button.
  
• If you use Firefox browser click Firefox at the top and choose: Select All
  
• Click the Empty Selected button.
  If you would like to keep your saved passwords click No at the prompt.
  
• If you use Opera browser click Opera at the top and choose: Select All
  
• Click the Empty Selected button.
  If you would like to keep your saved passwords click No at the prompt.
  
• Click Exit on the Main menu to close the program.

Note that your system will run slower for a reboot or two after having used this tool so don't panic.

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Download OTCleanIt.exe and save it to your Desktop.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it yourself.

Important: Restart the computer before continuing.

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How is everything now?

.[/list]

Seems to be doing better.  I noticed a difference shortly after starting this process.  I will have to do some system scans and defrag before I can be sure.  I would like to thank you for the help.  Could have never done it by myself.
Thanks,
Chad

[Malware Removal Specialist]

Sounds good. There are a few more things you will want to do as well as some suggestions.

For defragging I don't know what yo uuse but if it's the built in defrag here is something better. Don't run it until you have flushed System Restore though.
You can use the built in Windows Defrag or a faster FREE program. Defraggler is very effective and easy to use. Be sure to clean out temp files and restart the computer just before using this.

Disable the System Restore Utility to prevent re-infection from an old one

1) Right click the My Computer icon on the Desktop and click on Properties.
2) Click on the System Restore tab.
3) Put a check mark next to Turn off System Restore on All Drives
4) Click the OK button.
5) You will be prompted to restart the computer. Click the Yes button.

Now re-enable System Restore

To re-enable the System Restore Utility, follow steps one to five and on step three remove the check mark next to 'Turn off System Restore on All Drives'.

1) Right click the My Computer icon on the Desktop and click on Properties.
2) Click on the System Restore tab.
3) Remove the check mark next to Turn off System Restore on All Drives
4) Click the OK button.

---------

Use the Secunia Software Inspector to check for out of date software.

• Click Start Now
  
• Check the box next to Enable thorough system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.

.
----------

Go to Microsoft Windows Update and get all critical updates.

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Here are some great FREE tools to help you keep from getting infected again. These tools use little or no resources so won't slow down your PC.

Concerned about Browser Security? Consider using Mozilla Firefox 3.0 with Adblock Plus and NoScript

To prevent unknown applications from being installed on your computer install WinPatrol 2008
* Using Winpatrol to protect your computer from malicious software

I suggest using SiteAdvisor. SiteAdvisor rates sites on business practices and spam. Safety ratings from McAfee SiteAdvisor are based on automated safety tests of Web sites.

SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.

OK  I downloaded most of the recommended programs and most everything is up to date.  However, I could not get a couple of the players updated.  Will try some more later.  Thanks

[Malware Removal Specialist]

I could not get a couple of the players updated

Adobe Flash Player?

Download the Flash Player Uninstaller and save it to your desktop.

Run the uninstaller program and then reboot your computer to complete the uninstall.

Download and install the latest version of Flash Player

   OK finally got the clean scan from secunia.  Anything else you can think of?

[Malware Removal Specialist]

That should be it.

Safe surfing...