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Author Topic: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0  (Read 11640 times)

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problems

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    0211: keyboard Error - PhoenixBios 4.0 Release 6.0
    « on: March 25, 2009, 03:23:27 PM »
    when booting an old Sony Vaio laptop it gives me the following error:

    PhoenixBIOS 4.o Release 6.0
    Copyright 1985-2000 Phoenix Technologies Ltd
    All Rights reserved

    CPU= Mobile Intel Ū Pentium Ū 3 - M CPU 450 Mhz
    640K System RAM Passed
    255 Extended RAM Passed
    256K Cache SRAM Passed
    System BIOS Shadowed
    Video BIOS Shadowed
    UMB upper limit segment address: EAC3
    Mouse initialized
    Fixed Disk 0: TOSHIBA MQ20ksfu
    ATAPI CD-ROM: TOSHIBA DVD-ROM SD-C2202

    ERROR
    0211: Keyobard error

    Press <F1> to resume, <F2> to setup

    But it let me use the keyboard, since I can press Fīs functions, arrow keys, nothing else tested (while booting). When I press F1 or F2 it continues, but when it gets to XP (SP2) keyboard doesnīt work, just the mouse and it is normal (without keyboard).

    Your help will be appreciated. Thanks.

    Geek-9pm



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    Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
    « Reply #1 on: March 25, 2009, 08:31:21 PM »
    This is a laptop?
    Did you try an external keyboard?
    You may have a stuck key.
    Or the keyboard is full of dust and grime. :)

    mr tee



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      Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
      « Reply #2 on: March 26, 2009, 01:19:20 PM »
      To help me understand the issue further can you please follow the steps below?

      1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

      2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

      problems

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        Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
        « Reply #3 on: March 26, 2009, 02:57:02 PM »
        here it is. why the validation?

        Diagnostic Report (1.9.0006.1):
        -----------------------------------------
        WGA Data-->
        Validation Status: Genuine
        Validation Code: 0
        Online Validation Code: N/A
        Cached Validation Code: N/A
        Windows Product Key: *****-*****-
        Windows Product Key Hash:
        Windows Product ID: ------------------------------------------
        Windows Product ID Type: 1
        Windows License Type: Volume
        Windows OS version: 5.1.2600.2.00010100.2.0.pro
        ID: {58B64B7E-1A01-46E2-97A3-ECA33D252EBD}(3)
        Is Admin: Yes
        TestCab: 0x0
        WGA Version: Registered, 1.7.69.2
        Signed By: Microsoft
        Product Name: N/A
        Architecture: N/A
        Build lab: N/A
        TTS Error: N/A
        Validation Diagnostic: 025D1FF3-230-1
        Resolution Status: N/A

        WgaER Data-->
        ThreatID(s): N/A
        Version: N/A

        WGA Notifications Data-->
        Cached Result: N/A, hr = 0x80070002
        File Exists: No
        Version: N/A, hr = 0x80070002
        WgaTray.exe Signed By: N/A, hr = 0x80070002
        WgaLogon.dll Signed By: N/A, hr = 0x80070002

        OGA Notifications Data-->
        Cached Result: N/A, hr = 0x80070002
        Version: N/A, hr = 0x80070002
        WGATray.exe Signed By: N/A, hr = 0x80070002
        OGAAddin.dll Signed By: N/A, hr = 0x80070002

        OGA Data-->
        Office Status: 114 Blocked VLK 2
        Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
        OGA Version: N/A, 0x80070002
        Signed By: N/A, hr = 0x80070002
        Office Diagnostics: 025D1FF3-230-1

        Browser Data-->
        Proxy settings: N/A
        User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
        Default Browser: C:\Archivos de programa\Internet Explorer\iexplore.exe
        Download signed ActiveX controls: Prompt
        Download unsigned ActiveX controls: Disabled
        Run ActiveX controls and plug-ins: Allowed
        Initialize and script ActiveX controls not marked as safe: Disabled
        Allow scripting of Internet Explorer Webbrowser control: Disabled
        Active scripting: Allowed
        Script ActiveX controls marked as safe for scripting: Allowed

        File Scan Data-->

        Other data-->
        Office Details: <GenuineResults><MachineData><UGUID>{58B64B7E-1A01-46E2-97A3-ECA33D252EBD}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RM44W</PKey><PID>55274-640-0589553-23380</PID><PIDType>1</PIDType><SID>S-1-5-21-1390067357-492894223-1708537768</SID><SYSTEM><Manufacturer>Sony Corporation    </Manufacturer><Model>PCG-F430(UC)        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>WME01K1</Version><SMBIOSVersion major="2" minor="1"/><Date>20000810000000.000000+000</Date></BIOS><HWID>68123807018400C6</HWID><UserLCID>240A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora est. del Pacífico de SA(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57975</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

        Licensing Data-->
        N/A

        HWID Data-->
        N/A

        OEM Activation 1.0 Data-->
        BIOS string matches: yes
        Marker string from BIOS: 113D2:GENUINE C&C INC|BA0B:Semp Toshiba Informatica Ltda|BA0B:TOSHIBA CORPORATION
        Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

        OEM Activation 2.0 Data-->
        N/A

        edited to remove Product Code.
        « Last Edit: March 29, 2009, 09:08:16 AM by patio »

        problems

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          Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
          « Reply #4 on: March 26, 2009, 04:05:45 PM »
          I also tried the first solution, prior to the posts, I unhook the keybord, cleaned and dusted properly. And also tried the external keyboard, to my surprise IT DOESNīT WORK either. Any ideas? with this new clues?

          Thanks to both of you for the suggestions, I will be waiting for new instructions.

          problems

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            Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
            « Reply #5 on: March 27, 2009, 12:03:17 PM »
            I downloaded a utility from Phoenix, I will post the result here. Please advise.

            problems

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              Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
              « Reply #6 on: March 28, 2009, 01:13:09 PM »
              I ran a utility to verify the Bios health BIOSAGENTPLUS_29, it said that it was Bad but I cannot download the fix. any ideas?

              patio

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              Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
              « Reply #7 on: March 28, 2009, 01:24:57 PM »
              BIOS agent is  a scam...all they want is your money.
              Don't rely on their info...period.
                 
              "
              All generalizations are false, including this one.  "

              problems

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                Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                « Reply #8 on: March 28, 2009, 02:41:08 PM »
                Thanks Patio  I suspected that too. Any ideas? where can I download an update? thanks again

                patio

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                Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                « Reply #9 on: March 29, 2009, 09:09:45 AM »
                Sony.
                You will have to enter the serial and model #.
                The connector ribbon could also have come loose...any repair shops in your area ?
                   
                "
                All generalizations are false, including this one.  "

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                  Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                  « Reply #10 on: March 30, 2009, 11:40:49 AM »
                  Patio, I went to a shop, they said that the keyboard needs to be replaced, but I cannot understand why the keyboard still works while using BIOS alone. A new clue, the CAPS and Number lock leds are ON. I checked the ribbon and looks tight.

                  model pcg-f430
                  28306830 3426847

                  around here the keyboard is @ 75, that is why Iīm kind of researching.
                  thanks for your help.

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                    Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                    « Reply #11 on: April 14, 2009, 04:27:39 PM »
                    Patio et al

                    I created a bootable floopy, booted from there (with systemīs symbol) DOS Free Kernel, the keyboard worked, I tested every key and it works correctly.

                    Is it the driver for XP? what do you think?

                    Thanks for your answer and advise.

                    patio

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                    Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                    « Reply #12 on: April 14, 2009, 05:07:04 PM »
                    I'd still try a new keyboard...get a PS2 model.
                    That way even if that's not the issue you now have one in inventory...everyone should have one.
                    15 Bucks...you can't go wrong.
                       
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                    All generalizations are false, including this one.  "

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                      Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                      « Reply #13 on: April 15, 2009, 01:03:43 PM »
                      Thanks Patio, I tried a PS2 keyboard in the secondary keyboard port, remember that it is a laptop, and it doesnīt work, even in bios mode or dos mode. I guess my options now are limited to install XP again, and if it fails get the new keyborard for the laptop. Though around here, Colombia, even for an old laptop like this its quite expensive more than US$75. I will keep you posted.

                      problems

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                        Re: 0211: keyboard Error - PhoenixBios 4.0 Release 6.0
                        « Reply #14 on: April 15, 2009, 05:33:20 PM »
                        Patio et al. Good news, following your idea of the PS2 keyboard, that I tried and didnīt work, I tried an USB keyboard, it worked ! and after installing the driver, I unplugged the USB keyboard and tested the laptopīs keyboard and it worked !. I went a little forward, I rebooted the laptop, without the USB keyboard, this time the laptopīs keyboard didnīt work.

                        My guess is that the driver for the keyboard is faulty. Any suggestions? . thanks.