0211: keyboard Error - PhoenixBios 4.0 Release 6.0

[problems]

when booting an old Sony Vaio laptop it gives me the following error:

PhoenixBIOS 4.o Release 6.0
Copyright 1985-2000 Phoenix Technologies Ltd
All Rights reserved

CPU= Mobile Intel Ū Pentium Ū 3 - M CPU 450 Mhz
640K System RAM Passed
255 Extended RAM Passed
256K Cache SRAM Passed
System BIOS Shadowed
Video BIOS Shadowed
UMB upper limit segment address: EAC3
Mouse initialized
Fixed Disk 0: TOSHIBA MQ20ksfu
ATAPI CD-ROM: TOSHIBA DVD-ROM SD-C2202

ERROR
0211: Keyobard error

Press <F1> to resume, <F2> to setup

But it let me use the keyboard, since I can press Fīs functions, arrow keys, nothing else tested (while booting). When I press F1 or F2 it continues, but when it gets to XP (SP2) keyboard doesnīt work, just the mouse and it is normal (without keyboard).

Your help will be appreciated. Thanks.

[Geek-9pm]

This is a laptop?
Did you try an external keyboard?
You may have a stuck key.
Or the keyboard is full of dust and grime.

[mr tee]

To help me understand the issue further can you please follow the steps below?

1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

[problems]

here it is. why the validation?

Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-
Windows Product Key Hash:
Windows Product ID: ------------------------------------------
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {58B64B7E-1A01-46E2-97A3-ECA33D252EBD}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Archivos de programa\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{58B64B7E-1A01-46E2-97A3-ECA33D252EBD}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RM44W</PKey><PID>55274-640-0589553-23380</PID><PIDType>1</PIDType><SID>S-1-5-21-1390067357-492894223-1708537768</SID><SYSTEM><Manufacturer>Sony Corporation    </Manufacturer><Model>PCG-F430(UC)        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>WME01K1</Version><SMBIOSVersion major="2" minor="1"/><Date>20000810000000.000000+000</Date></BIOS><HWID>68123807018400C6</HWID><UserLCID>240A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora est. del Pacífico de SA(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57975</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 113D2:GENUINE C&C INC|BA0B:Semp Toshiba Informatica Ltda|BA0B:TOSHIBA CORPORATION
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

edited to remove Product Code.

[problems]

I also tried the first solution, prior to the posts, I unhook the keybord, cleaned and dusted properly. And also tried the external keyboard, to my surprise IT DOESNīT WORK either. Any ideas? with this new clues?

Thanks to both of you for the suggestions, I will be waiting for new instructions.

[problems]

I downloaded a utility from Phoenix, I will post the result here. Please advise.

[problems]

I ran a utility to verify the Bios health BIOSAGENTPLUS_29, it said that it was Bad but I cannot download the fix. any ideas?

[patio]

BIOS agent is  a scam...all they want is your money.
Don't rely on their info...period.

[problems]

Thanks Patio  I suspected that too. Any ideas? where can I download an update? thanks again

[patio]

Sony.
You will have to enter the serial and model #.
The connector ribbon could also have come loose...any repair shops in your area ?

[problems]

Patio, I went to a shop, they said that the keyboard needs to be replaced, but I cannot understand why the keyboard still works while using BIOS alone. A new clue, the CAPS and Number lock leds are ON. I checked the ribbon and looks tight.

model pcg-f430
28306830 3426847

around here the keyboard is @ 75, that is why Iīm kind of researching.
thanks for your help.

[problems]

Patio et al

I created a bootable floopy, booted from there (with systemīs symbol) DOS Free Kernel, the keyboard worked, I tested every key and it works correctly.

Is it the driver for XP? what do you think?

Thanks for your answer and advise.

[patio]

I'd still try a new keyboard...get a PS2 model.
That way even if that's not the issue you now have one in inventory...everyone should have one.
15 Bucks...you can't go wrong.

[problems]

Thanks Patio, I tried a PS2 keyboard in the secondary keyboard port, remember that it is a laptop, and it doesnīt work, even in bios mode or dos mode. I guess my options now are limited to install XP again, and if it fails get the new keyborard for the laptop. Though around here, Colombia, even for an old laptop like this its quite expensive more than US$75. I will keep you posted.

[problems]

Patio et al. Good news, following your idea of the PS2 keyboard, that I tried and didnīt work, I tried an USB keyboard, it worked ! and after installing the driver, I unplugged the USB keyboard and tested the laptopīs keyboard and it worked !. I went a little forward, I rebooted the laptop, without the USB keyboard, this time the laptopīs keyboard didnīt work.

My guess is that the driver for the keyboard is faulty. Any suggestions? . thanks.