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beachguy
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« on: July 30, 2009, 04:25:03 PM »

evil fantasy:

  I started out in the Microsoft Windows forum on July 29, 2009, and after my question (tapping F8 key, computer does not go into safe mode) was reviewed, I was sent over to you.  I have followed all the directions (I think) to begin to eliminate the possible cause of the problem I am having.  I worked my way down to the bottom of the list given, and I am up to posting the 3 logs you requested to find a solution to all this.  I have saved the Super Antispyware log(the full scan found 2 Adware cookies), Malware Bytes log (quick scan found nothing), and the Hijack This log ( name changed to sniper exe./ this log looked like hieroglyphics- is that what you wanted?)  to Notepad- "save as" file.
  All 3 logs are there, but when I try to attach them and post them, I can only get the "Hijack This(sniper exe.)" file to move down to attachments.  When I click add another file, browse, and get to each of the other 2 files and double click on them,  they do not move down to the attachment box.  I have tried saving them again, but it hasn't made any difference.  I have spent hours following all the directions and it seems I am stopped now at the finish line.  Any thoughts? 
  Also, after looking at Major Geeks malware list, the only questionable programs I could remove were 'ASk This" and they also listed AV System Care.  Is the the same as "Advanced System Care 3?"  I removed it, but I would really like to know if they are the same program.

Thank you,
beachguy 
 
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2x3i5x
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« Reply #1 on: July 30, 2009, 04:28:21 PM »

AV system care is a rouge spyware program which should never be on your computer.

Advanced System Care 3 is the safe program developed by IObit.
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Karnac
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« Reply #2 on: July 30, 2009, 04:43:34 PM »

Copy and paste your logs to the forum...don't bother with the attachments....run HJT with log file and copy and paste it.
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beachguy
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« Reply #3 on: July 30, 2009, 04:44:57 PM »

Thanks 2x3i5x.

Glad to hear the Iobit Advanced System care program is legit.  I really like its features.  Once I get my problem straightened out, I will downlod it again. That is really good news.
Thanks again,
beachguy
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2x3i5x
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« Reply #4 on: July 30, 2009, 04:49:33 PM »

Copy and paste your logs to the forum...don't bother with the attachments....run HJT with log file and copy and paste it.

Yes, that might just be faster, just copy the text from the logs into a new reply here. 

and yeah, the  Advanced System Care from http://iobit.com/ is fine :)
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beachguy
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« Reply #5 on: July 30, 2009, 04:54:06 PM »

evilfantasy;
Just saw your reply and I really want to make sure these 3 logs get to you.  I am going to copy and past each log into an e-mail and send it to Computer Hope.com      Subject box will be;  Att: evilfantasy-Computer Virus and Spyware Forum.  Will that get to you?  If not, please advise.

thanks,
beachguy
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2x3i5x
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« Reply #6 on: July 30, 2009, 04:58:16 PM »

just post it here and evilfantasy will get here and look at it or some other malware guy will look at it and help you out. Don't have to send an email  :)
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beachguy
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« Reply #7 on: August 01, 2009, 09:58:47 PM »

I have successfully completed the 3 logs and sent them in: SAS, MBAM and HJT.  I have installed HJT, ran the scan and had the Computer Hope process tool analyze the results.  I then checked off the recommended items to be fixed and they were succesfully removed.

I really thought this would correct the problem, but it didn't.  Hitting the power switch at reboot and immediately tapping the F8 key still does not bring the computer to safe mode.  Is there anything else I can try?  Is there ever any other key or combination of keys that will put the computer into safe mode? I am still hoping to solve this problem.  Other than this my computer is running great, but I believe this is an important function that has to be available for when needed. I am still unsure if I should force it into safe mode with run>msconfig and have the System Configuration Utility force it into something that possibly can't be undone.

 While I have been waiting to see if there are any other suggestions about this problem, I also checked the drive and devise manager to see if maybe it was just my key board that was not working correctly with the F8 key.  The answer stated the keyboard is working properly.

Also, I went into Help and Support on the Control panel and found this listed a lot under error logs:  Service Control Manager...The following boot start or system start driver (s) failed to load:Lbdszkg.  Is this related to this problem?

Thankyou,
beachguy
« Last Edit: August 04, 2009, 10:47:44 AM by beachguy » IP logged
beachguy
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« Reply #8 on: August 05, 2009, 08:45:21 AM »

I am wondering if i should continue to wait for a reply to the last 3 paragraphs that provided more information in regard to the problem I am having with F8 key not going into safe mode?  Should I put this info in a new post?

Thanks,
beachguy
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SuperDave
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« Reply #9 on: August 06, 2009, 06:24:03 PM »

Quote
I have successfully completed the 3 logs and sent them in:
Where are the logs? I can't see them.
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beachguy
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« Reply #10 on: August 06, 2009, 06:52:06 PM »

They are on page 2 of this forum in the post I have on that page.  Not sure how to paste them over here. Same topic and Logs.

Thanks,
beachguy
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SuperDave
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« Reply #11 on: August 06, 2009, 07:43:00 PM »

Quote
They are on page 2 of this forum in the post I have on that page.  Not sure how to paste them over here. Same topic and Logs.

here is the link.
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beachguy
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« Reply #12 on: August 06, 2009, 08:33:57 PM »

Thanks, I read your e-mail to me, but I know where the logs are posted.  I will try to get them to post below. They are the same logs that went to the other post.   Please be reminded, that I already ran the Computer Hope process tool and the recommended items were successfully removed.

 I am still curious about what I found in: Contol Panel>Help and Support>Log Errors: service control manager..the following boot start of system start driver(s) failed to boot:Lbdszkg, and at start -up: invalid boot.ini file/Booting from C:\windows.   Are these relevant?

Thanks,
beachguy

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« Last Edit: August 07, 2009, 08:39:07 AM by beachguy » IP logged
Karnac
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« Reply #13 on: August 08, 2009, 03:59:10 PM »

Beachguy,

Follow the directions to run Chkdsk

http://support.microsoft.com/kb/315265

Aside from the error message how is the computer running?
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beachguy
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« Reply #14 on: August 08, 2009, 04:47:40 PM »

 Karnac,

The computer is running fine, I will do the dskcheck now.

About an hour later...  I ran the dskchk that you suggested.  The dskchk completed all its functions and found/did the following:

recovering lost files

recovering orphaned file CiFlfffc.0002(13182) into directory file 54959

0  KB in bad sectors

I then shut the computer down, restarted it and immediately started tapping the F8 key.  Still no safe mode, but the computer did complete two dskchk scans on my C and D drives.  It didn't report any error messages.

Does this give you any other ideas?

Thanks,
beachguy
« Last Edit: August 08, 2009, 06:25:52 PM by beachguy » IP logged
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