USB not recognized with flash drive only

Hi all, I hope someone can help me with this.  I have a PC with Windows XP SP2.  My flashdrive/thumbdrive started stating "USB device not recognized".   Other USB devices work in the ports and only flashdrives will not work.  I have tried more than one flashdrive and they all get the USB device not recognized but they all will work on other computers.  When you go into the device manager it states unknown device.  I have searched all over the net for this and nothing has worked.  If someone can help me get through this I would be grateful.  Let me know what other information you need to help me.

Thanks in advance
Rob

Just to give more information that might help.  I have AVG virus that was installed about one week before this started.  This is a Compaq Presario SR1550NX with no modifications.

Again thank you in advance
Rob

[Moderator]

What happens in safe mode?

have not tried that, I will try now

Let us know how it turns out.

Sorry it took me so long had a problem other than with the computer.  I started the computer in safe mode and there was NO balloon that stated USB device not recognized when I plugged in the flashdrive.  I went to device manager and it still had unknown device listed and in "my computer" the USB flashdrive is still not visible.

[Moderator]

Let me make sure I understand - did the USB drives work until recently and then they stopped after you installed KAV? If so, I suggest you do one of the following:

1) Post the question on the support forum at Kaspersky.com. They do a GREAT job responding there.

2) You can also check for an updated bios flash.

3) You can do a repair install of the OS - though I'm really not sure it will solve the problem.

The USB recognize everything except when I plug a flash drive into them.  Again they will not recognize my flashdrive/thumbdrive only.  I am not sure of KAV, I see that is an anti-virus.  I installed AVG anti-virus.  The problem did not start until a week or two after I installed AVG, so I am not sure that is related.

[Moderator]

I'm so sorry. You said AVG and for some reason my brain saw KAV. I apologize for that. Try the bios flash and just for the heck of it try uninstalling AVG and see if the usb drive (that's a flash drive, by the way ) works. Do not go online while the av is uninstalled. If everything works without AVG I'd suggest using a different AV.

Ok, then how do I do a bio-flash. 

[Moderator]

You need to check the support location for your system provider or mobo / bios provider to see if you have the current bios release. But that would be my second choice. I'd try removing AVG first. It might even just be a setting somewhere in AVG's options that's messing with you (I don't use it so I'm not sure). Go ahead and uninstall avg (while not online) and see if the usb drive works.

Ok, I uninstalled AVG and restarted the system and I still get USB not recognized.

[Moderator]

Okay, then clearly the two are not related. At least we now know that. Please reinstall the av before you do anything else.

As long as you are certain your system will not recognize ANY flash drive, you can try the bios flash. You can also try the repair install (or just run sfc /scannow if you prefer). But be advised these are only guesses not guaranteed fixes. Candidly I've never seen this problem before.

Ok, I will re-install AVG.  I know I have tried two different flashdrives and both get the USB not recognized, but will work on other computers fine.  I know a neat receipt scanner and microsoft mouse work out of the USB.Give me the steps I need to follow to not screw this up.  I will be re-installing AVG

[Moderator]

Let's do the simple stuff first. After reinstalling AVG insert the XP CD and go to START - RUN and type sfc /scannow (then press ENTER) and let it run (all changed or missing system files will be overwritten / replaced with their original versions). Let's make sure it's nothing simple.

[Moderator]

Just for clarification...front or rear USB ports being used ? ?

Ok, it just got finished running and restarted the computer and still have same issue, ? They are the front USB but I plugged into the rear USB and get the same USB not recongnized.  What next?

[Moderator]

Plug one into the PC they work on...
Right clik My Computer and select Manage...then Disk Management...
Find the Flash drive...right clik it and select Properties...

Report back with your findings...

Kingston
Type: Removable disk
File System FAT32
Used space 1.39MB
Free space 7.44MB

If there is more needed from this let me know

[Moderator]

Travel to Device Manager on the troubled machine...
Expand all USB listings for roots and hubs...
Right clik every instance and select "Remove"...
You will recieva a warning message...ignore it.
Do this for all of them then re-boot.
Windows will automatically re-install them.

Ok, here is what I saw and did.  By your directions, if I interrupted them correctly, I right clicked the USB hub under device manager and then I did not get a remove option but insteed I un-installed them because that is the only option I saw,  I hope this is the same thing.  I had 4 root hub USB showing under the USB option.  Three of them un-installed and disappeared as I un-installed them, but one of them would not un-installed and stayed on the device manager.  I left the USB mouse and USB printer plug in during all this and did not un-install them, I hope this is correct,  I restarted the computer and plugged the flashdrive in the top front USB port and still got USC device not recognized.  Moved it to the lower USB drive port and it stated "new hardware found"  Then it stated "USB might not be configured"  I think, because it went by so fast.  Then it stated "USB device not recognized".  Let me know what is next, please.  I do want you to know I am very grateful for your help.

[Moderator]

Well you did it correctly...but i've never ran into one that would NOT un-install...
Did you uninstall the roots and hubs ? ?

If not try again...

Ok here is what I am looking at under device manager for USB, I put the number beside items for easier reference:
Universal Serial Bus controllers
  1. Officejet 7300 series (DOT4USB)
  2. SiS 7001 PCI to USB Open Host Controller
  3. SiS 7001 PCI to USB Open Host Controller
  4. SiS 7001 PCI to USB Open Host Controller
  5. Sis PCI to USB Enhanced Host Controller
  6. USB Composite Device  - when the flashdrive is plugged to the front upper USB this USB states "unknown device"
  7. USB Mass Storage Device
  8. USB Mass Storage Device
  9. USB Printing Support
 10. USB root hub
 11. USB root hub
 12. USB root hub
 13. USB root hub

I started un-installing 10 through 13 only and nothing else and when I got done it looked like this.  The USB root hub in the #12 spot would not un-install.
  1. Officejet 7300 series (DOT4USB)
  2. SiS 7001 PCI to USB Open Host Controller
  3. SiS 7001 PCI to USB Open Host Controller
  4. SiS 7001 PCI to USB Open Host Controller
  5. SiS PCI to USB Enhanced Host Controller
  6. USB Composite Device
 12. USB root hub

After a restart it was back to like the top and I plugged in the flashdrive and it again stated USB device not recognized.   Let me know if I did something incorrectly and I will go again.

Add 7 & 8 to your list of un-installs.  USB flash drives are the USB mass storage devices.

[Moderator]

I'd suggest unplugging all but the neccessary USB devices (mouse/keyboard) and re-booting and repeating the steps...

[Moderator]

I've just never heard of anything like this problem before. I'm following this thread with great interest.

I've just never heard of anything like this problem before. I'm following this thread with great interest.

You too eh?

Ok the only USB device I had plugged up was the printer and I unplugged it.  Now in device manager I have:
Universal Serial Bus controller
  1. SiS 7001 PCI to USB Open Host Controller
  2. SiS 7001 PCI to USB Open Host Controller
  3. SiS 7001 PCI to USB Open Host Controller
  4. SiS PCI to USB Enhanced Host Controller
  5. USB Mass Storage Device
  6. USB root hub
  7. USB root hub
  8. USB root hub
  9. USB root hub
Again there is nothing plugged into any USB port keyboard and mouse are on PS/2 ports.  Which of the above items should I go in and un-install and does the list above look correct with nothing plugged in?

[Moderator]

5 thru 9....
Remember to clik on them to expand them as well and remove all the entries...

Ok, I un-installed 5 through 9 and restarted the system.  When it came back up I got some error codes.  I don't know if they are important but here is what they are.

BCCode: 1000007e  BCP1: C0000005   BCP2: 00000000  BCP3: F7A08A18  BCP4: F7A08714  OSVer: 5_1_2600  SP: 2_0 Prod: 768_1

C\DOCUMEN~1\COMPAQ~1LOCALS~1\Temp\\WERcebe.dir00\Mini111309-01.dmp
C\DOCUMEN~1\COMPAQ~1LOCALS~1\Temp\\WERcebe.dir00\sysdata.xml

Got past those and plugged in the USB and I restarted the computer and plugged the flashdrive and it stated "new hardware found"  Then it stated "USB might not be configured"  I think, because it went by so fast.  Then it stated "USB device not recognized" again.

Reinstall SiS Chipset drivers.
Summer 2005 Original SiS Chipset Drivers

Ok, ran "Summer 2005 Original SiS Chipset Drivers" from link provided and during process I received a pop-up that stated the driver already exists and to install through device manager.  What should I do from this point?

So that is it, no further help or suggestions.  Come guys at least post something letting me know you are giving up so I can quit checking to see if there has been anther post.  I am not trying to be rude but I have tried everything suggested and nothing has worked.  Please don't give up yet, there has got to be something that can be done.

[Moderator]

Continue with the re-install...then re-boot.

We are Volunteers and aren't here 24/7...

I have no more ideas.

And I totally understand that you are volunteers and like I said I appreciate the help I have been getting.  I just thought because there was 30 exchanges in two days and then I got none in 2 days everyone had given up.  But anyway...  I am not sure what you mean by reinstall and then reboot, if that is related to the post you made stating un-installing 5 through 9 that has been done and reboot a with the same results.  I have to ask why is this problem only with flash drives on the USB and nothing else.  I have tried 4 different USB items and everything works except the flashdrives.  Thank you for taking the time to respond back Computer_Commando, I appreciate you trying to help me.

Ok, I un-installed 5 through 9 and restarted the system.  When it came back up I got some error codes.  I don't know if they are important but here is what they are.

BCCode: 1000007e  BCP1: C0000005   BCP2: 00000000  BCP3: F7A08A18  BCP4: F7A08714  OSVer: 5_1_2600  SP: 2_0 Prod: 768_1

C\DOCUMEN~1\COMPAQ~1LOCALS~1\Temp\\WERcebe.dir00\Mini111309-01.dmp
C\DOCUMEN~1\COMPAQ~1LOCALS~1\Temp\\WERcebe.dir00\sysdata.xml

Got past those and plugged in the USB and I restarted the computer and plugged the flashdrive and it stated "new hardware found"  Then it stated "USB might not be configured"  I think, because it went by so fast.  Then it stated "USB device not recognized" again.

I thought this would be some kind of clue, but you've got me stumped on this one.  It seems like a corrupted driver, just don't know which one.

[Moderator]

WERcebe is listed as an infection on a few other Forums...

So what would I do to get rid of this, any suggestions?

http://www.computerhope.com/forum/index.php/topic,46313.0.html

Completed the CCleaner and the Superanti-virus and here is the log for the Superanti-virus:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/16/2009 at 01:01 PM

Application Version : 4.30.1004

Core Rules Database Version : 4276
Trace Rules Database Version: 2154

Scan type       : Complete Scan
Total Scan Time : 03:29:57

Memory items scanned      : 579
Memory threats detected   : 0
Registry items scanned    : 7188
Registry threats detected : 0
File items scanned        : 185373
File threats detected     : 8

Adware.AdSponsor/ISM
   C:\Program Files\GetModule\dicik.gz
   C:\Program Files\GetModule\kwdik.gz
   C:\Program Files\GetModule\pckik.dat
   C:\Program Files\GetModule
   C:\Program Files\iCheck\iCheck.exe
   C:\Program Files\iCheck\Uninstall.exe
   C:\Program Files\iCheck

Trojan.Unknown Origin
   C:\DOCUMENTS AND SETTINGS\COMPAQ_OWNER\APPLICATION DATA\~TMP.HTML


I am going on the the next step, Malwarebytes' Anti-Malware (MBAM)

After completion and analysis, I suspect you will then have to return to deleting the USB entries and/or reinstalling drivers.  If no success, wipe hard drive clean and reinstall Windows and all apps.

Malwarebytes' Anti-Malware 1.41
Database version: 3180
Windows 5.1.2600 Service Pack 2

11/16/2009 2:10:49 PM
mbam-log-2009-11-16 (14-10-49).txt

Scan type: Quick Scan
Objects scanned: 137102
Time elapsed: 18 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 5
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole\UpdateWin (Backdoor.Sdbot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\UpdateWin (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices\UpdateWin (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\ControlSet001\Control\Lsa\UpdateWin (Backdoor.Sdbot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\UpdateWin (Backdoor.Sdbot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\BChanger (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\BChanger\data.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\BChanger\Uninstall.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner\Application Data\config.cfg (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner\Local Settings\Temp\60325cahp25ca0.exe (Trojan.Agent)

Ok, that one is done. I am going to the next step.

Here is the Hijack this log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:34:30 PM, on 11/16/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\NeatWorks\exec\NeatWorksDatabaseController.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\HPZipm12.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2a.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fpdisp5a.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\LVComsX.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=presario&pf=desktop&parm1=seconduser
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O1 - Hosts: Last Updated 2005.12.15 by RM
O1 - Hosts: 143.61.42.37 nycad # AAA New York
O1 - Hosts: 143.61.236.3 njd2000 # AAA North Jersey
O1 - Hosts: 143.61.43.37 njcad # AAA New Jersey (NJAC)
O1 - Hosts: 206.218.52.157 mocad # AAA Missouri
O1 - Hosts: 206.218.52.150 cad_livermore # California State Automobile Association (Livermore Backup)
O1 - Hosts: 206.218.52.149 cad_elkgrove # California State Automobile Association (Elkgrove Backup)
O1 - Hosts: 206.218.52.153 cad_livermore_prod # California State Automobile Association (Livermore Production)
O1 - Hosts: 206.218.52.152 cad_elkgrove_prod # California State Automobile Association (Elkgrove Production)
O1 - Hosts: 205.173.88.34 aigm # AIGM-GEPA
O1 - Hosts: 192.225.1.75 gedavinci # GE DaVinci System (Old)
O1 - Hosts: 169.149.49.9 gecms # GE CMS System
O1 - Hosts: 157.241.171.149 searslive # Sears Live Production System
O1 - Hosts: 157.241.169.5 searstrain # Sears Training 3270 System
O1 - Hosts: 205.157.76.217 odts # OD Terminal Server
O1 - Hosts: 172.17.50.100 safeguarddr # SafeGuard Disaster Recovery
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2a.exe" /source=HKLM
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fpdisp5a.exe" /source=HKLM
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe"  /autorun
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O15 - Trusted Zone: *.arise.com
O16 - DPF: {00140000-B1BA-11CE-ABC6-F5B2E79D9E3F} (LEAD Main Control (14.0)) - http://www.catawbarod.org/controls/LTOCX14N.cab
O16 - DPF: {01016526-5E80-11D8-9E86-0007E96C65AE} (SmartAccess Ctl Class) - https://install.charter.com/diskless/bin/ssctlsma.dll
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1194215897468
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4056/ftp.coupons.com/r3302/Coupons.cab
O16 - DPF: {9841D1AE-9C0B-11D3-9452-00105A098C21} (Pegasus PrintPRO Control v2.0) - http://www.catawbarod.org/controls/prntpro2.CAB
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} (WNICheck2 Class) - http://www.convergysworkathome.com/AppHardT.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://clubgames.pogo.com/online2/pogop/chuzzle/popcaploader_v6.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://ns.arise.com/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://download-games.pogo.com/online2/pogo/mahjong_escape_ancient/PTGameLauncher.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.2.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O22 - SharedTaskScheduler: IPC Configuration Utility - IPC Configuration Utility - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NeatWorks Database Controller (NeatWorksDatabaseController) - The Neat Company - C:\Program Files\NeatWorks\exec\NeatWorksDatabaseController.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 13149 bytes

Sorry for the delay in posting, Other issues to attend to.  I followed the link to run the CCleaner, Malwarebytes, Superanti-virus, and posted the Hijack this log.  Is there any suggestions on the hijack this log.  I un-installed the USB and re-started and still USB device not reconized.  I see it was recommended wipe the hard drive adn re-install everything is that the final option?

I would recommend waiting a bit and letting a specialist take a look at this, you should get a reply in the next 24 hours or so.  Don't do anything drastic yet.

Quantos, I have not done anything as suggested.  Has anyone had an opportunity to review the log to see if there are any clues?  Please let me know if anything else can be done.  I am about to give up and take it somewhere to get it looked at.

Post results of logs here:  http://www.computerhope.com/forum/index.php/board,7.0.html
A short summary of how you arrived at this point would be good.  No one wants to read over 4 pages of posts.

Ok Computer_Commando.  I will do that today, thank you.