ok then. who do you suggest for novice pc users to take their computer to when it breaks down?
When you buy a new computer get an extended factory warranty.(The factory has a affiliate that does warranty service.)
Use a good ab ti-virus program .
Learn how to make data backups to DVD.
Do that and you will never have to take your PC to a shop, except the factory authorized warranty company, which may have a technician in your area.
The point is that you can not depend on independent PC shops. They are like the showers in cheap hotels. Either too hot or too cold.