Computer Hope

Microsoft => Microsoft Windows => Windows XP => Topic started by: Improv on January 20, 2006, 05:35:40 PM

Title: I can't access my files after system recovery.
Post by: Improv on January 20, 2006, 05:35:40 PM

Hello, recently, a file on my computer named "hay.dll" was corrupted so
I couldn't even log onto my account. I did a system recovery and now
everything works and all my files were saved. The problem is, I had a
password on my old account and that account isn't on the log in screen
anymore. There's just the default account called "compaq_owner". I tried
going to documents and settings and I found my old account in that
folder, but I can't go inside it. I get a pop up window saying "folder is
not accessible" because it's password protected I'm guessing.



So I tried doing everything I could think of to open up that folder
(checking out the properties, going into safe mode, etc.) but I still
can't find a way. I know my password of course, I just can't find a way to
enter it so I can access the folder.



Do you know a way for me to retrieve my old files? Thanks.

Title: Re: I can't access my files after system recovery.
Post by: Flame on January 20, 2006, 08:39:59 PM

Does your old login name, the one which you cannot enter appear on the login screen?

Flame

Title: Re: I can't access my files after system recovery.
Post by: Improv on January 20, 2006, 09:29:37 PM

Nope, there's only the default "compaq_owner" account on the login screen now. My old account appears in the documents and settings folder though, but like I said, it's not accessible. Man... If only I could find a way to throw my old account back onto the login screen so I can enter the password there and access it. I already tried making a new user account using the exact same name as the old "locked" account, but it just made a regular new account. What was weird though was after I made the new account with the same name, I looked at the login screen and it even automatically put the same icon I had on my old account  :o

Blah, it's all confusing. Maybe I can do something with the properties? The one circled in red is the properties I get when I'm in safe mode.

(http://img489.imageshack.us/img489/9532/17jy.jpg)

Title: Re: I can't access my files after system recovery.
Post by: Flame on January 20, 2006, 09:37:38 PM

Have you tried undoing the restoration?

Flame

Title: Re: I can't access my files after system recovery.
Post by: Improv on January 28, 2006, 08:21:59 PM

How do I undo the restoration and what does that exactally do? Will everything be the way it was again before that .dll file corrupted? Thanks.

Title: Re: I can't access my files after system recovery.
Post by: Backdated on January 30, 2006, 04:58:13 PM

You need to take ownership (http://support.microsoft.com/default.aspx?scid=kb;en-us;308421&sd=tech) of the folder(s)/file(s).

Don't forget about safe mode if you use XP Home.