Computer Hope
Software => Computer viruses and spyware => Topic started by: dusters on October 04, 2009, 12:08:50 PM
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Hello, I am having problems with my internet constantly hanging up and freezing every few seconds.
I have an HP windows Vista with an intel(R) Core(TM) 2 duo processor with P8400 @ 2.26 GHz and 4 GB of memory.
what could cause this? I have had this laptop for over a year now and this problem started a few months ago. I have tried virus scans and haven't found anything.
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Your subject says "Internet/Videos" but your post only mentions the internet. Do you also have problems with videos on your system?
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I have problems with the internet hanging up, and problems trying to watch videos on the internet like on youtube.
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More info ...
What type connection ?
How much free space on your HDD ?
Done any regular maintenence lately...defrag/diskclean ? ?
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Well I am on my campuses connection at UW-La Crosse, but I had the same problem when I was back home on a high speed wireless charter cable connection. I have done a defrag recently and I'm not sure how to tell how much HDD space I have.
Oh, I also have Mywebsearch malware. I've tried to get rid of it but it seems to always come back.
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To do a diskclean go to Start/Accessories/Tools and you will see it listed...
To get any infections cleaned out Clik Here (http://www.computerhope.com/forum/index.php/topic,46313.0.html) and follow the instructions...
This is not a short process...but it is well worth the machine's and your sanity...
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logs
[attachment deleted by admin]
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I'm going to move this to the proper section...
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1) Please perform a full mbam scan (not quick scan as you did earlier) as follows.
* Open Malwarebyte Antimalware.Under the "Scanner" tab, select "Perform Full Scan" and click "Scan".In the dialog box select all your drives except CD/DVD drives.
* Now click "Start Scan"..After completion of scan a log file will pop up.Save this log file to a convenient location such as desktop.Now copy and paste this log file in your next reply .
2) Next download RootRepeal.rar (http://ad13.geekstogo.com/RootRepeal.rar) and unzip it to your Desktop. You'll need WinRAR (http://www.rarlab.com/download.htm\)to extract it
* Double click RootRepeal.exe to start the program
* Click on the Report tab at the bottom of the program window
* Click the Scan button
* In the Select Scan dialog, check:
o Drivers
o Files
o Processes
o SSDT
o Stealth Objects
o Hidden Services
* Click the OK button
* In the next dialog, select all drives showing
* Click OK to start the scan
The scan can take some time. DO NOT run any other programs while the scan is running
* When the scan is complete, the Save Report button will become available
* Click this and save the report to your Desktop as RootRepeal.txt
* Go to File, then Exit to close the program
* Attach this log in your next post.
3) Download DDS (http://download.bleepingcomputer.com/sUBs/dds.scr) by sUBs to your desktop.
Your antivirus software might question the file. If it does, allow it.
* Double click DDS.scr to run it and wait for the scan to finish
* When finished DDS.txt will open
* A small while later, a prompt will open. Answer Yes
* DDS will continue scanning
* When done, Attach.txt will open
Copy and paste the DDS.txt and attach Attach.txt
Make sure you include the following files in your next reply
*New mbam log
*DDS.txt
*Attach.txt
*Rootrepeal.txt
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When I tried to run RootRepeal I got an error message saying "RootRepeal does not support 64 bit OSs."
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The above instructions were for 32 bit users.Please follow the below revised instructions as you are a 64 bit user.
1) Download SysProt Anti-Rootkit
Go HERE (http://sites.google.com/site/sysprotantirootkit/)and download SysProt AntiRootkit. Unzip it to your Desktop
* Run SysProt >> Click on the Log tab
* Tick ALL the boxes at the "Write to log" section (Do NOT tick the "Hidden Objects Only" options)
* Hit the Create Log button
* When it asked for scanning option, choose Scanning all drives >> Hit Start button (Do NOT hit "Ok" button)
* Let it scan until finish
* Find the log.txt inside the SysProt folder and attach the log to your post.
2) Download OTL
Please Download OTL.exe (http://www.pchelpforum.com/redirect-to/?redirect=http%3A%2F%2Foldtimer.geekstogo.com%2FOTL.exe)by OldTimer to your Desktop.
* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in this red text.
netsvcs
%SYSTEMDRIVE%\*.exe
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and attach them to your post
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I download Sysprot but when I try to do that scan I get an error saying "Failed to start services. Needs to be run with admin privileges." I checked the security properties and it says I have full permission and I ran it as administrator but I keep getting that error.
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I download Sysprot but when I try to do that scan I get an error saying "Failed to start services. Needs to be run with admin privileges." I checked the security properties and it says I have full permission and I ran it as administrator but I keep getting that error.
Did you run OTL?
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OTL
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