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Author Topic: ISP LOG IN  (Read 2542 times)

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Jeffrey

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    ISP LOG IN
    « on: September 08, 2010, 09:19:58 AM »
    I operate W7 with MS IE8. For some reason I cannot log in to my ISP account (Waitrose) from my home computer. Message comes up saying invalid user name or password -but both are definittely correct. I have no problems logging in from work computer (also W7 + IE8). I have spoken to the Waitrose technical support but they cannot find the reason. I assume that I need to adjust a setting or two somewhere. Can anyone help?
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    reddevilggg



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    Re: ISP LOG IN
    « Reply #1 on: September 08, 2010, 10:15:16 AM »

    First thought is, do you have CAPS lock on???
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    Mulreay



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    Re: ISP LOG IN
    « Reply #2 on: September 08, 2010, 02:59:58 PM »
    Quote from: reddevilggg on September 08, 2010, 10:15:16 AM
    First thought is, do you have CAPS lock on???

    My 'other' first thought would be that in general a log-in usually offers a way to reset the username and/or password when you provide a piece of information that you have already provided, for example an email address. Even routers in general have a reset switch to take things back to the factory settings/password. No password YOU have provided is infallible when it comes to recovery.
    Do you have this option available?
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    harry 48



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    Re: ISP LOG IN
    « Reply #3 on: September 08, 2010, 04:02:15 PM »
    waiting to see how this is fixed it has happen to me win7 yahoo
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