Currently connected, but cannot access internet...

[Batronus]

Hello, all.

I am having a problem viewing websites or taking any action that requires accessing my network (such as accessing the iTunes Store). Following is all of the information I have concerning the issue:

My laptop is an Acer Aspire 5610Z.
I am currently connected to my provider's device via a wireless connection, with a status of local and internet.
I have tried both Google Chrome and Microsoft IE 7, with the same result for both:
-Chrome shows: This webpage is not available.
-IE 7 shows: Internet Explorer cannot display the webpage.
When using the option to "Diagnose Connection Problems" through IE 7, the response is: Windows did not find any problems with this computer's network connection.
There is one other laptop within the home, as well as two android phones, that perform all functions dealing with wi-fi net access without error.
I have hardwired the connection to my laptop, but still receive an error.
I have connected to other wireless networks, but still receive the same error.
I have decreased my security options to see if that helps, but to no avail.

I attempted a tracert command per instructions from another post (though I really don't know what it all means), and received the following:

C:\Windows\system32>tracert www.google.com

Tracing route to www.l.google.com [74.125.53.106]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  192.168.0.1
  2     *      755 ms   740 ms  bois-dsl-gw26-218.bois.qwest.net [67.41.38.218]

  3   748 ms   736 ms   726 ms  bois-agw1.inet.qwest.net [63.228.242.201]
  4   847 ms   764 ms   737 ms  boi-core-01.inet.qwest.net [205.171.155.65]
  5   721 ms   730 ms   731 ms  sea-core-02.inet.qwest.net [67.14.41.6]
  6   720 ms   730 ms   737 ms  sea-brdr-01.inet.qwest.net [205.171.26.14]
  7   752 ms   727 ms   736 ms  192.205.36.21
  8   827 ms   759 ms   727 ms  cr2.st6wa.ip.att.net [12.122.146.178]
  9   717 ms   728 ms   738 ms  12.122.146.153
 10   780 ms   755 ms   734 ms  12.89.209.14
 11   716 ms   737 ms   735 ms  209.85.249.32
 12   817 ms   733 ms   723 ms  66.249.94.195
 13   812 ms   735 ms   683 ms  216.239.46.200
 14   766 ms   730 ms   727 ms  64.233.174.121
 15   810 ms   732 ms   761 ms  72.14.232.2
 16   748 ms   727 ms   740 ms  pw-in-f106.1e100.net [74.125.53.106]

Trace complete.

Prior to having this issue, I messed around with the active services on my machine, though I don't know enough about them that I should have taken the liberty of doing so. (I realize that makes me a bit of an imbecile, and that I am asking for help with an issue I might have created. I am sorry.) I am not sure if this is part of the issue, or just coincidental timing.

Please let me know if any further information is required to diagnose the issue. Thank you, in advance, for any and all help. It is greatly appreciated!

-Batronus

[Batronus]

Amendments:

In addition to the previous information, I am using MS Windows Vista Home Premium; Service Pack 2; Intel T2080 1.73 GHz; 2.0 GB of RAM.

Also, I am using Windows Defender and Firewall, along with free versions of Spybot and Ad-Aware for removal of malware/spyware, and the free version of Trend Micro's Housecall for virus detection and removal.

-Batronus

[Batronus]

I found a previous post that told me to:

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew

Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
Restart computer, and check again.

After performing the steps prior to installing WinSockFix, there were no changes to the status of the problem, so I attempted the final step. While running WinSickFix, two error messages popped up (see attached images).

Any thoughts?

-Batronus



[recovering disk space - old attachment deleted by admin]

[Batronus]

Lastly, my ipconfig/all information is as follows:

C:\Windows\system32>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : MyHouse
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 6:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
   Physical Address. . . . . . . . . : 00-21-86-A7-D9-2B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::888:5809:e0eb:7dc1%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, September 21, 2010 3:01:03 PM
   Lease Expires . . . . . . . . . . : Wednesday, September 22, 2010 3:01:02 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 301998470
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-AD-1C-07-00-16-D4-4E-17-5C

   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.3.25
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
   Physical Address. . . . . . . . . : 00-16-D4-D7-26-F3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{C34243FB-573D-41A3-B2D8-49BF40B44187}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{409988A8-B810-467E-ACDC-CA298974E50A}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

[Kip]

Your problem seems to be the DNS server.

Check to make sure your computer is set to automatically get its DNS server.  To do this...
[1]   Go to your "Control Panel" and click "View Network status and tasks".
[2]   In the left side-bar, click "Change adapter settings".
[3]   Right-click on your network adapter (probably something like "Wireless LAN adapter") and click "Properties".
Select "Internet Protocol Version 4 (TCP/IPv4) from the list and click "Properties".
[4]   Click the circle next to "Obtain DNS server address automatically".

[Batronus]

Thanks for looking into it, Kip.

I have followed your instructions for both IPv4 and IPv6, but when I viewed their properties, "Obtain DNS server address automatically" was already selected. Regardless, I OK'd the selections and then attempted net access again, but nothing doing.

Any other ideas?

-Trace

[Computer_Commando]

This is all very strange:
1.  Tracert completed successfully, i.e. it's connected to internet.
2.  Tracert resolved the DNS for Google, it's not a DNS issue.
3.  Computer has an assigned Local IP:  192.168.0.5; if it didn't the other two wouldn't work.
As you said, it's connected, but browsers aren't working.

Not sure what this means:  "Prior to having this issue, I messed around with the active services on my machine", but it's the only thing I can see which could cause the problem.

Can you perform a System Restore to an earlier date?

I am using Windows Defender and Firewall, along with free versions of Spybot and Ad-Aware for removal of malware/spyware, and the free version of Trend Micro's Housecall for virus detection and removal.
There could be a conflict with these, maybe the firewalls are blocking access?  You have 3 separate Firewalls running.  Are these same programs running on the other computers?

[Broni]

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

          cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

      and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

=============================================================================

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

          cmd /c ping 74.125.19.99>%temp%\$.$&notepad %temp%\$.$

      and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

[Batronus]

Thanks to both of the previous responders for taking the time to look into my issues; I truly appreciate it!

@CC: What was meant is that I manually stopped some started services through the task manager and put them in a manual start mode instead of an automatice start mode. I cannot restore to an earlier point because there are no restore points available...

I removed Spybot and Ad-Aware for the time being whilst I am attempting to solve the issue, so Windows Defender/Firewall are the only active protections I have running. When I turn them off, accessing the net is still not successful.

@Broni: When I pinged Google (I followed your steps exactly), the following was returned via notepad:

Pinging google.com [74.125.53.103] with 32 bytes of data:
Reply from 74.125.53.103: bytes=32 time=664ms TTL=52
Reply from 74.125.53.103: bytes=32 time=677ms TTL=52
Reply from 74.125.53.103: bytes=32 time=857ms TTL=52
Reply from 74.125.53.103: bytes=32 time=823ms TTL=52
 
Ping statistics for 74.125.53.103:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 664ms, Maximum = 857ms, Average = 755ms


When I pinged 74.125.19.99, the following was returned via notepad:

Pinging 74.125.19.99 with 32 bytes of data:
Reply from 74.125.19.99: bytes=32 time=673ms TTL=55
Reply from 74.125.19.99: bytes=32 time=674ms TTL=55
Reply from 74.125.19.99: bytes=32 time=676ms TTL=55
Reply from 74.125.19.99: bytes=32 time=666ms TTL=55
Ping statistics for 74.125.19.99:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 666ms, Maximum = 676ms, Average = 672ms

Please let me know what else you need me to do.

Thanks, again!

-Trace

[Broni]

Your connection is perfect.
In cases like this, usually some infection is present, which prevents your browsers from working.

Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html
Do NOT post any logs in THIS thread.

[Batronus]

Thanks to everyone for your help! Broni, I will do as I'm told. I really appreciate everything!

[Ricky58]

Hi Batronus ,

I too have the same problem you are talking about with one exception... I can get on the internet (Yahoo, Google, etc.) when I have the laptop hardwired to my Comcast cable modem box. It is only when I try to go wireless I get this problem. I have also tried conecting to other wireless access points but still get the same problem. The system says it is connected and that I have excellent reception.

I also have an Acer aspire 3690 with Windows MCE and Norton Internet Security. I have triple checked the connection setting numerous times and against my other computers as well, and they look good. I have also switched from IE8 to Firefox and went so far as to update the drivers by going to Acer's website. Nothing seems to work. I have also run Registry Mechanic to correct any problems there and defraged the HD. Nada.

I have looked this error message up on the net and it seems a lot of people are having this problem. The solutions mentioned seem to be all over the place with nothing really specific.

[Ricky58]

Just as an additional update, I also removed Norton Internet Security to see if that was the problem. Nope. Still does it.

[Broni]

@ Batronus
You're very welcome

[Batronus]

@Ricky58: I am currently in the process of following all of the steps on Computer Hope in the Virus and Spyware section Guidelines, per the directions of Broni. If those steps should resolve the situation, I will be sure to let you know so that you can fix yours, as well. Thanks for letting me know I am not the only one out there! And if it is common to Acer products, this will be the last Acer product I purchase.

-Trace