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Author Topic: help to identify a problem please  (Read 2855 times)

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jloughlin84

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help to identify a problem please
« on: March 06, 2011, 05:30:34 AM »
hi just wondering if anyone could help me, last night i had a problem with my computer it lasted a few hours heres what happened...

when i clicked on a desktop icon it would open another one on the far side always whichever was last in the row i found this out by swapping them around

also when going on to a web page it would go straight to the bottom and wouldnt let me scroll back up, unless there was a box i could write in and i clicked in it, but then if i clicked anywhere else on the page it went straight back down again and wouldnt let me scroll again!

when i tried to type anything into the web bar it would bring up something from previous history and it would stay there and my writing would continue after the writing eg.. type in M manutd.com came up as i continued to write it wouldnt change just wrote like manutd.comgoogle.com i could delete it but couldnt get to a page i wanted unless i clicked a direct link in favorites etc...

i tried to system restore it wouldnt let me click on continue any pop up with the continue promt did nothing when continue was clicked but went away after i clicked cancel java updates and such...

to my annoyance my partner continued to turn off my full system scan with norton so when he fell asleep i did it without him to turn it off, it came up with nothing! no threats nothing, there was 5 cookies that were removed and then it started working again after that.

now i know nothing of computers really, can cookies harm your computer like this? i really thought it was a virus! i have the norton as i said and yes a full version of it. the reason why im asking this question is my son was on the computer for a very short 10 mins before all this happened and hes getting the blame of kids websites and viruses (i did check the history he went on only 2 websites club penguin.com and moshimonster.com basically im trying to get him off the hook if it wasnt his fault!
            im just wondering if this is the case i dont want to stop him using the computer and i dont believe there are more viruses on the sites my son goes onto than facebook or other websites! is this an unlucky coincidence or was it something stupid like so many certain keys pressed at the same time has locked something i do have a baby girl who has did this before as much as i try to keep her away from the keyboard she does manage to bang keys every so often if anyone can help me find out what happened it would be much appreciated

harry 48



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Re: help to identify a problem please
« Reply #1 on: March 06, 2011, 08:45:13 AM »
both of those 2 kids sites a safe to go to

go to the virus forum http://www.computerhope.com/forum/index.php/board,7.0.html and complete this link http://www.computerhope.com/forum/index.php/topic,46313.0.html and post 3 logs for an expert

Salmon Trout

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Re: help to identify a problem please
« Reply #2 on: March 06, 2011, 08:52:17 AM »
Sure sounds like stuck or damaged key or keys; possibly down arrow or page down. Something is saying to the computer "go down!" all the time... Have you got another keyboard - if it's a laptop you could try plugging an external USB keyboard in and see if anything changes. Does the baby drool into the keyboard? Anything spilled into it? Very young children and computers sometimes don't mix, as you no doubt realise...



harry 48



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Re: help to identify a problem please
« Reply #3 on: March 06, 2011, 09:06:19 AM »
Sure sounds like stuck or damaged key or keys; possibly down arrow or page down. Something is saying to the computer "go down!" all the time... Have you got another keyboard - if it's a laptop you could try plugging an external USB keyboard in and see if anything changes. Does the baby drool into the keyboard? Anything spilled into it? Very young children and computers sometimes don't mix, as you no doubt realise...


salmon trout i think you could be right , 3 weeks ago coke was spilt on my keyboard and sent my pc crazy so i had to get a new keyboard  i forgot about that . grandson , coke and pc don't mix  :)

patio

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Re: help to identify a problem please
« Reply #4 on: March 06, 2011, 09:10:59 AM »
Drool..... ;D     ;D
" Anyone who goes to a psychiatrist should have his head examined. "

Salmon Trout

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Re: help to identify a problem please
« Reply #5 on: March 06, 2011, 09:14:43 AM »
I have worked in places that had a "no drinks on desks" rule, and the water coolers had cone shaped cups so you could not put them down. Young kids need very careful watching near anything electrical or delicate or expensive to fix. Bottom line: you have to "child-proof" your living area.


Salmon Trout

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Re: help to identify a problem please
« Reply #6 on: March 06, 2011, 09:16:16 AM »
Drool..... ;D     ;D

In the UK we generally don't say "drool", we say "dribble", but I was writing for an, er, wider audience...



patio

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Re: help to identify a problem please
« Reply #7 on: March 06, 2011, 09:17:04 AM »
Dribble works too..... :P
" Anyone who goes to a psychiatrist should have his head examined. "

Salmon Trout

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Re: help to identify a problem please
« Reply #8 on: March 06, 2011, 09:21:43 AM »

patio

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Re: help to identify a problem please
« Reply #9 on: March 06, 2011, 09:51:08 AM »
 ;D    :D
" Anyone who goes to a psychiatrist should have his head examined. "