Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)**************************************************
You have
Viewpoint installed.
Viewpoint Media Player/Manager/Toolbar is considered as
Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".
More information:
*
ViewMgr.exe - Useless*
Viewpoint to Plunge Into AdwareIt is suggested to remove the program now. Go to
Start > Control Panel > Add/Remove Programs - (Vista & Win7 is
Programs and Features) and remove the following programs if present.
* Viewpoint
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
* Viewpoint Experience Technology*******************************************************
Download
Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.
Do not confuse
Windows Messenger with
MSN Messenger because they are not the same.
Windows Messenger is a frequent cause of popups.
Unzip the file on the desktop. Open the
MessengerDisable.exe and choose the bottom box -
Uninstall Windows Messenger and click
Apply.Exit out of
MessengerDisable then delete any files that were put on the desktop.
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Open
HijackThis and select
Do a system scan onlyPlace a check mark next to the following entries: (if there)
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
Important: Close all open windows except for
HijackThis and then click
Fix checked.Once completed, exit
HijackThis.******************************************************
Download
Security Check by screen317 from one of the following links and save it to your desktop.
Link 1Link 2* Unzip
SecurityCheck.zip and a folder named
Security Check should appear.
* Open the
Security Check folder and double-click
Security Check.bat* Follow the on-screen instructions inside of the black box.
* A
Notepad document should open automatically called
checkup.txt* Post the contents of that document in your next reply.
Note: If a security program requests permission from
dig.exe to access the Internet, allow it to do so.
******************************************************
Download
DDS from
HERE or
HERE and save it to your desktop.
Vista users right click on
dds and select
Run as administrator (you will receive a UAC prompt, please allow it)
*
XP users Double click on dds to run it.
* If your antivirus or firewall try to block
DDS then please allow it to run.
* When finished
DDS will open two (2) logs.
1)
DDS.txt2)
Attach.txt* Save both logs to your desktop.
* Please
copy and paste the entire contents of both logs in your next reply.
Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copying and pasting it into the reply.