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Author Topic: SMART indicating Hard Drive failure  (Read 11575 times)

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sarcasticphoenix

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    • Computer: Specs
    • Experience: Familiar
    • OS: Windows 7
    SMART indicating Hard Drive failure
    « on: July 30, 2012, 08:33:37 AM »
    Hello, my laptop has been telling me that there is a problem with the hard drive for a couple of days now.
    When I first turn on the computer, the HP program preinstalled on to my computer tells me that SMART checking fails.
    After logging into Windows, a message box pops up that says, "Windows has detected a Hard Drive problem."
    Also, the Intel Rapid Storage Technology program tells me, "Your system is reporting one or more events, and data may be at risk."

    I decided to run a GSmartControl scan of the hard drive.
    The scan told me:
    (and right as I typed that line above, the Windows Hard Drive window pops up)

    Reallocated Sector Count is highlighted in red.
    Failed: now
    Norm-ed value: 9
    Worst: 9
    Threshold: 10
    Raw value: 14944

    Reallocation Event Count is highlighted in pink.
    Failed: never
    Norm-ed value: 100
    Worst: 100
    Threshold:0
    Raw value:703

    Here are the ones marked "Pre-Failure":
    Read Error Rate
    Throughput Performance
    Spin-Up Time
    Reallocated Sector Count
    Seek Error Rate
    Seek Time Performance
    Spin-Up Retry Count
    End to End Error

    Everything else is marked "Old Age".
    I have only had this laptop for about half an year.
    What is the problem with the drive?
    What can I do to fix the problems?

    I do have:
    One extra hard drive (1.8")
    The recovery disk to reset everything


    Here is the log:

    smartctl 5.41 2011-06-09 r3365 [i686-w64-mingw32-win7(64)-sp1] (sf-win32-5.41-1)
    Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

    === START OF INFORMATION SECTION ===
    Model Family:     Toshiba 2.5" HDD MK..59GSM (Adv. Format)
    Device Model:     TOSHIBA MK1059GSM
    Serial Number:    Z055F2TZS
    LU WWN Device Id: 5 000039 2f6981272
    Firmware Version: GL002C
    User Capacity:    1,000,204,886,016 bytes [1.00 TB]
    Sector Sizes:     512 bytes logical, 4096 bytes physical
    Device is:        In smartctl database [for details use: -P show]
    ATA Version is:   8
    ATA Standard is:  Exact ATA specification draft version not indicated
    Local Time is:    Mon Jul 30 10:13:48 2012 EDT
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled

    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: FAILED!
    Drive failure expected in less than 24 hours. SAVE ALL DATA.
    See vendor-specific Attribute list for failed Attributes.

    General SMART Values:
    Offline data collection status:  (0x00)   Offline data collection activity
                   was never started.
                   Auto Offline Data Collection: Disabled.
    Self-test execution status:      (   0)   The previous self-test routine completed
                   without error or no self-test has ever
                   been run.
    Total time to complete Offline
    data collection:       (  120) seconds.
    Offline data collection
    capabilities:           (0x51) SMART execute Offline immediate.
                   No Auto Offline data collection support.
                   Suspend Offline collection upon new
                   command.
                   No Offline surface scan supported.
                   Self-test supported.
                   No Conveyance Self-test supported.
                   Selective Self-test supported.
    SMART capabilities:            (0x0003)   Saves SMART data before entering
                   power-saving mode.
                   Supports SMART auto save timer.
    Error logging capability:        (0x01)   Error logging supported.
                   General Purpose Logging supported.
    Short self-test routine
    recommended polling time:     (   2) minutes.
    Extended self-test routine
    recommended polling time:     ( 253) minutes.
    SCT capabilities:           (0x003d)   SCT Status supported.
                   SCT Error Recovery Control supported.
                   SCT Feature Control supported.
                   SCT Data Table supported.

    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x002f   100   100   050    Pre-fail  Always       -       0
      2 Throughput_Performance  0x0027   100   100   050    Pre-fail  Always       -       0
      3 Spin_Up_Time            0x0023   100   100   002    Pre-fail  Always       -       3026
      4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       216
      5 Reallocated_Sector_Ct   0x0033   009   009   010    Pre-fail  Always   FAILING_NOW 14944
      7 Seek_Error_Rate         0x002f   100   100   050    Pre-fail  Always       -       0
      8 Seek_Time_Performance   0x0025   100   100   050    Pre-fail  Offline      -       0
      9 Power_On_Hours          0x0032   092   092   000    Old_age   Always       -       3296
     10 Spin_Retry_Count        0x0033   104   100   030    Pre-fail  Always       -       0
     12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       209
    183 Runtime_Bad_Block       0x0032   100   100   001    Old_age   Always       -       0
    184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
    185 Unknown_Attribute       0x0032   100   100   001    Old_age   Always       -       65535
    187 Reported_Uncorrect      0x0032   064   064   000    Old_age   Always       -       36
    188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       8
    189 High_Fly_Writes         0x003a   100   100   001    Old_age   Always       -       0
    190 Airflow_Temperature_Cel 0x0022   058   047   040    Old_age   Always       -       42 (Min/Max 27/45)
    191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       15046
    192 Power-Off_Retract_Count 0x0022   100   100   000    Old_age   Always       -       524296
    193 Load_Cycle_Count        0x0032   099   099   000    Old_age   Always       -       12768
    196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       703
    197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
    199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0

    SMART Error Log Version: 1
    ATA Error Count: 36 (device log contains only the most recent five errors)
       CR = Command Register [HEX]
       FR = Features Register [HEX]
       SC = Sector Count Register [HEX]
       SN = Sector Number Register [HEX]
       CL = Cylinder Low Register [HEX]
       CH = Cylinder High Register [HEX]
       DH = Device/Head Register [HEX]
       DC = Device Command Register [HEX]
       ER = Error register [HEX]
       ST = Status register [HEX]
    Powered_Up_Time is measured from power on, and printed as
    DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
    SS=sec, and sss=millisec. It "wraps" after 49.710 days.

    Error 36 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
      When the command that caused the error occurred, the device was active or idle.

      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 41 e2 70 25 b3 60  Error: WP at LBA = 0x00b32570 = 11740528

      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      61 08 30 00 9a 66 40 00   1d+13:13:38.643  WRITE FPDMA QUEUED
      61 08 28 68 96 66 40 00   1d+13:13:38.643  WRITE FPDMA QUEUED
      61 08 20 50 95 66 40 00   1d+13:13:38.642  WRITE FPDMA QUEUED
      61 08 18 f0 94 66 40 00   1d+13:13:38.642  WRITE FPDMA QUEUED
      61 08 10 80 94 66 40 00   1d+13:13:38.641  WRITE FPDMA QUEUED

    Error 35 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
      When the command that caused the error occurred, the device was active or idle.

      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 41 c2 70 25 b3 60  Error: WP at LBA = 0x00b32570 = 11740528

      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      61 05 a0 e0 e3 16 40 00   1d+13:13:34.639  WRITE FPDMA QUEUED
      61 00 98 e0 e2 16 40 00   1d+13:13:34.639  WRITE FPDMA QUEUED
      61 70 90 90 43 08 40 00   1d+13:13:34.639  WRITE FPDMA QUEUED
      61 08 88 50 8a 9e 40 00   1d+13:13:34.639  WRITE FPDMA QUEUED
      61 07 78 f8 4d 9e 40 00   1d+13:13:34.639  WRITE FPDMA QUEUED

    Error 34 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
      When the command that caused the error occurred, the device was active or idle.

      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 41 32 70 25 b3 60  Error: WP at LBA = 0x00b32570 = 11740528

      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      61 27 38 f8 1a c9 40 00   1d+13:13:30.639  WRITE FPDMA QUEUED
      61 00 28 f8 19 c9 40 00   1d+13:13:30.639  WRITE FPDMA QUEUED
      61 27 20 00 c1 c8 40 00   1d+13:13:28.639  WRITE FPDMA QUEUED
      61 27 18 d0 19 c9 40 00   1d+13:13:28.639  WRITE FPDMA QUEUED
      61 27 10 28 c2 c8 40 00   1d+13:13:28.639  WRITE FPDMA QUEUED

    Error 33 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
      When the command that caused the error occurred, the device was active or idle.

      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 41 2a 70 25 b3 60  Error: WP at LBA = 0x00b32570 = 11740528

      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      61 27 70 88 bd c8 40 00   1d+13:13:26.640  WRITE FPDMA QUEUED
      61 00 68 88 bc c8 40 00   1d+13:13:26.640  WRITE FPDMA QUEUED
      61 01 48 c8 08 07 40 00   1d+13:13:25.042  WRITE FPDMA QUEUED
      61 27 40 60 bc c8 40 00   1d+13:13:24.640  WRITE FPDMA QUEUED
      61 00 38 60 bb c8 40 00   1d+13:13:24.640  WRITE FPDMA QUEUED

    Error 32 occurred at disk power-on lifetime: 3223 hours (134 days + 7 hours)
      When the command that caused the error occurred, the device was active or idle.

      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 41 7a 70 25 b3 60  Error: WP at LBA = 0x00b32570 = 11740528

      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      61 08 90 08 2d 62 40 00   1d+13:13:21.813  WRITE FPDMA QUEUED
      61 78 88 98 17 63 40 00   1d+13:13:21.813  WRITE FPDMA QUEUED
      61 1f 80 c8 1f c9 40 00   1d+13:13:21.811  WRITE FPDMA QUEUED
      61 00 58 c8 1e c9 40 00   1d+13:13:21.811  WRITE FPDMA QUEUED
      61 00 48 c8 1d c9 40 00   1d+13:13:21.811  WRITE FPDMA QUEUED

    SMART Self-test log structure revision number 1
    No self-tests have been logged.  [To run self-tests, use: smartctl -t]


    SMART Selective self-test log data structure revision number 1
     SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
        1        0        0  Not_testing
        2        0        0  Not_testing
        3        0        0  Not_testing
        4        0        0  Not_testing
        5        0        0  Not_testing
    Selective self-test flags (0x0):
      After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.
    -------------------------
    This is my signature!

    Allan

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    Re: SMART indicating Hard Drive failure
    « Reply #1 on: July 30, 2012, 09:00:58 AM »
    I'm not sure I know what your question is.

    sarcasticphoenix

      Topic Starter


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      Re: SMART indicating Hard Drive failure
      « Reply #2 on: July 30, 2012, 09:49:59 AM »
      Quoted from the post I posted,

      Quote
      --
      Everything else is marked "Old Age".
      I have only had this laptop for about half an year.
      What is the problem with the drive?
      What can I do to fix the problems?

      I do have:
      One extra hard drive (1.8")
      The recovery disk to reset everything
      --

      The question was right before the logs...
      -------------------------
      This is my signature!

      Computer_Commando



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      Re: SMART indicating Hard Drive failure
      « Reply #3 on: July 30, 2012, 09:59:40 AM »
      Everything else is marked "Old Age".
      I have only had this laptop for about half an year.
      1.  What is the problem with the drive?
      2.  What can I do to fix the problems?

      I do have:
      3.  One extra hard drive (1.8")
      The recovery disk to reset everything
      1.  SMART is indicating that failure is imminent.  http://en.wikipedia.org/wiki/S.M.A.R.T.
      2.  Replace the hard drive.
      3.  You cannot replace a 2.5" with a 1.8"

      Win7 has a Backup Utility to create an image on an external USB drive or your DVD drive.


      Allan

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      Re: SMART indicating Hard Drive failure
      « Reply #4 on: July 30, 2012, 10:17:13 AM »
      Quoted from the post I posted,

      The question was right before the logs...
      Sorry, that wasn't (and still isn't) clear to me - but okay. Anyway, you obviously want to replace the drive.

      Salmon Trout

      • Guest
      Re: SMART indicating Hard Drive failure
      « Reply #5 on: July 30, 2012, 11:33:38 AM »
      3.  You cannot replace a 2.5" with a 1.8"

      You can get adapters and caddies...


      sarcasticphoenix

        Topic Starter


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        • OS: Windows 7
        Re: SMART indicating Hard Drive failure
        « Reply #6 on: July 30, 2012, 01:42:55 PM »
        Yes, I know I cannot use that 1.8"... dang, this is horrible.
        My computer's hard drive starts to die RIGHT before going on a nice two-week vacation.
        Maybe I will go buy some high-tech hard drives in Tokyo.
        -------------------------
        This is my signature!

        Salmon Trout

        • Guest
        Re: SMART indicating Hard Drive failure
        « Reply #7 on: July 30, 2012, 02:02:04 PM »
        Yes, I know I cannot use that 1.8"

        $20 or less

        Micro SATA to SATA (1.8" to 2.5") Hard Drive/SSD Convertor Enclosure Adapter Caddy