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Author Topic: Catalyst control center/out of range [URGENT]  (Read 15220 times)

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MoffKalast

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    Catalyst control center/out of range [URGENT]
    « on: September 04, 2013, 08:31:03 AM »
    I have a big problem:

    When I turned my PC on today I noticed an image problem when maximising a window, later found out it was the whole screen that is offset. (safe mode picture in attachment) When I could normaly repair this with no problems with the catalyst control center, I restarted the pc first (for another reason, not related), but then my screen was a train wreck. The whole screen was moved 1cm to the left (the 1cm showed up on the right side) and the taskbar was half outside the monitor. I tried to fix it with catalyst but it only made things worse as the screen went out of range (monitor says unsupported i think).
    So then i went to safe mode and tried to reset CCC to factory settings. Well for some reason it cannot start in safe mode so i deleted the settings manually.
    The problem still persists and I have no idea what to do else. I have no screenshots of the wrecked screen as i thought it will be an easy fix...
    Help?

    [recovering disk space, attachment deleted by admin]

    Allan

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    Re: Catalyst control center/out of range [URGENT]
    « Reply #1 on: September 04, 2013, 08:44:33 AM »
    I deleted your other topic. Please don't post the same question more than once. Thank you.

    1) What type of computer and display (lcd, rgb) do you have?
    2) Why can't you start in safe mode? What happens when you try?

    MoffKalast

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      Re: Catalyst control center/out of range [URGENT]
      « Reply #2 on: September 04, 2013, 08:50:36 AM »
      Of course I can start in safe mode, this is where I am typing from right now. Nad from where I tried to reset the CCC.

      Also my specs:
      Intel Core 2 Duo E7300 2.66
      AMD Radeon HD 7750 2GB Sapphire
      6GB RAM
      Windows Vista Business, Service pack 2
      I cant check CCC version since it cannot start in safe mode.

      What happens in safe mode:
      -computer starts normally but revs fans alot more than in normal mode for some reason

      What happens in normal mode:
      -computer starts fine, windows boots and loads up the the logon screen when the monitor goes something along the lines of "input unsupported / out of range"


      EDIT: Ok just when I tried to check for monitor specs (it auto OSD locks) and unlocked it the picture corrected itself in safe mode. I will test in normal mode, wait for reply

      MoffKalast

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        Re: Catalyst control center/out of range [URGENT]
        « Reply #3 on: September 04, 2013, 09:09:27 AM »
        Okay the problem still persists   :(


        I have an LCD NEC monitor and this is what it tells me:

        Monitor info:
        Input. DSUB
        Resolution: 1680*1050 (this is weird since the monitor's native resolution is 1600x1200 and also the resolution i run everything in)
        H.frequeancy: 65Khz
        V.Frequancy: 60Hz
        Serial: 8Y302937WB

        I have mo idea what the other stuff you asked me for is because i have no clue about monitors at all.

        Allan

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        Re: Catalyst control center/out of range [URGENT]
        « Reply #4 on: September 04, 2013, 09:11:55 AM »
        Try changing the refresh rate to both Horiz & Vert the same - either 65Hz or 60 Hz, doesn't matter  (though you seem to be within acceptable parameters right now). If that doesn't do it, try changing the refresh rate. You can change all the settings from Windows Display settings instead of CCC if necessary (right-click on the desk top and choose "Properties" or "Display" - I forget which it is in Vista).

        And your first post said: "Well for some reason it cannot start in safe mode" - I mistook that to mean the computer would not boot to safe mode. I now realize you meant CCC wouldn't start in safe mode.

        Allan

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        Re: Catalyst control center/out of range [URGENT]
        « Reply #5 on: September 04, 2013, 09:37:52 AM »
        BTW, you can always uninstall the driver and reinstall it later

        MoffKalast

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          Re: Catalyst control center/out of range [URGENT]
          « Reply #6 on: September 04, 2013, 09:48:26 AM »
          Yes i meant the CCC. I also went and wrote down exactly what it says when i try to boot normaly:
          "INPUT NOT SUPPORT"
          English isn't my first language, but shouldn't that be "input not supportED"?
          For the other thing, on Vista its Personalize :) I know what you mean for me to do, but I cannot, i have no other options with display settings than the ones I already have (pic in attachement). I cant change the refresh rate without CCC, but that one wont start...
          Are you sure reinstalling the driver will help? Wont it just put my gpu out of commision and give me no picture at all?

          [recovering disk space, attachment deleted by admin]

          Allan

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          Re: Catalyst control center/out of range [URGENT]
          « Reply #7 on: September 04, 2013, 09:52:41 AM »
          Uninstall the driver. Your system will revert to the native driver built into Vista.

          MoffKalast

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            Re: Catalyst control center/out of range [URGENT]
            « Reply #8 on: September 04, 2013, 10:00:20 AM »
            Alright i'll do it, if found this tutorial. Is this good to follow this?
            1. Uninstall old drivers via Control Panel -- ATI Catalyst Install Manager -Windows installer is not accesible in safe mode! Can i do this manualy somhow?
             2. Boot into safe mode and run DriverSweeper. Reboot.
             3. Clean registry with CCleaner. Reboot.
             *
             These are the minimum requiered steps, but if you want to ensure a clean install follow with these before installing your new drivers
             *
             4. Check that c:\Program Files\ATI Technologies\ is empty.
             5. Check that c:\Program Files\ATI\ is empty.
             6. Check c:\Windows\Assembly\ to see if there are any files with Public Key Token of "90ba9c70f846762e" (Sort by Public key token to get a easier view). If any exist, uninstall by right clicking and selecting uninstall (can be done on multiple files at once).
             7. Check that c:\Users\[User Name]\AppData\Local\ATI\ACE is empty (requires modifying folder settings to temporarily show hidden files and folders).
             8. Using Regedit, assure that these registry locations are empty:
             HKCU/Software/ATI/ACE
             HKLM/Software/ATI/ACE
             9. Reboot.
             10. Install Catalyst driver package 11.11a. (Which will instal again Visual C++)
             12. Once Driver instalation is completed, run windows update to make sure you have all MS Visual C++ you need.-

            Allan

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            Re: Catalyst control center/out of range [URGENT]
            « Reply #9 on: September 04, 2013, 10:07:23 AM »
            You can download and run Revo Uninstaller and use that to uninstall the driver.

            http://www.revouninstaller.com/revo_uninstaller_free_download.html

            MoffKalast

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              Re: Catalyst control center/out of range [URGENT]
              « Reply #10 on: September 04, 2013, 11:04:34 AM »
              Okay i used revo to uninstall it, then removed it from the registry but for some reason the problem is still here. I'll try installing the lastest CCC and AMD drivers.

              EDIT: Nevermind, the install failed, i guess nothing works in safe mode -.- I guess i could still install linux on one of my other HDDs and try some stuff from there...
              « Last Edit: September 04, 2013, 11:14:37 AM by MoffKalast »

              Allan

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              Re: Catalyst control center/out of range [URGENT]
              « Reply #11 on: September 04, 2013, 12:16:50 PM »
              After uninstalling the driver was the display good? Also, what do you mean you removed it from the registry?

              MoffKalast

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                Re: Catalyst control center/out of range [URGENT]
                « Reply #12 on: September 04, 2013, 12:28:12 PM »
                No the display is in the same condition as before. Well first i uninstalled it using revo then i went and deleted the folders that are described in the tutorial i found and posted earlier and this:
                 8. Using Regedit, assure that these registry locations are empty:
                 HKCU/Software/ATI/ACE
                 HKLM/Software/ATI/ACE

                Since i have no idea what do do now i'll just take it to a repair shop tomorrow. I know a really good one as this pc just wont work straight for half a year without breaking down for some reason. This thing broke 3 GPUs (still in warranty) and a PSU already and i had to repair the boot sector 2 times. The next sensible thing would be upgrading to windows 7.
                Thank you sir, for your time.

                Allan

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                Re: Catalyst control center/out of range [URGENT]
                « Reply #13 on: September 04, 2013, 12:39:09 PM »
                Either the video card or the display itself needs to be replaced. I'm guessing it's the video card.

                Salmon Trout

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                Re: Catalyst control center/out of range [URGENT]
                « Reply #14 on: September 04, 2013, 01:11:17 PM »
                I also went and wrote down exactly what it says when i try to boot normaly:
                "INPUT NOT SUPPORT"

                I know that many AOC brand monitors display this ungrammatical "Chinglish" message; possibly other brands will do this too, if they use the same components such as display chips.