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Author Topic: Random BSOD I don't know a solution  (Read 14039 times)

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AlejandroHPina

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    Random BSOD I don't know a solution
    « on: September 16, 2013, 10:22:55 AM »
    blue screen system_service_exception windows 7
    3b
    blue screen page_fault_in_nonpaged_area windows 7
    50
    driver_irql_not_less_or_equal
    d1
    My computer is a Dell inspiron 570 windows 7, I just reformatted HDD, still occurring, Its only occurring when I play League Of Legends ( Video Game).I've tried reinstalling reformatting I went to command prompt and put in CHKDSK C:/R
    It said no errors where found. I did the self diagnostic check (before the command prompt) and it said "2000-0146, the old DST Log contains previous error(s)." I can boot up and just stream on the internet and it wont happen, but when I play League of legends it blue screens usually 10minutes-40 minutes in I've heard something about debugging? Not sure what that exactly is. I've downloaded CoreTemp it says my readings are normal, 49-55 C If you want me to give Dxdiag thing I can just ask,If theres any other information please ask and tell me how to reach it and I'll provide it.
    By the way I don't expierence Bluescreen in Safe mode. Even when running High definition video in full screen on Safe mode with networking, Anyone have a solution? (By the way I'm kind of short on money, so please don't think I can cash out milion different computer parts

    If your uncomfortable answering here Email me at [email protected]

    Allan

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    Re: Random BSOD I don't know a solution
    « Reply #1 on: September 16, 2013, 11:00:17 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    AlejandroHPina

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      Re: Random BSOD I don't know a solution
      « Reply #2 on: September 16, 2013, 05:32:42 PM »
      I've had many errors. hope theres not too much

      [recovering disk space, attachment deleted by admin]

      jason2074



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      Re: Random BSOD I don't know a solution
      « Reply #3 on: September 16, 2013, 06:19:31 PM »
      Quote
      . I did the self diagnostic check (before the command prompt) and it said "2000-0146, the old DST Log contains previous error(s)."
      Before working on the BSOD errors, run a diagnostic test for the drive. A short test failed means the drive needs replacement.

      AlejandroHPina

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        Re: Random BSOD I don't know a solution
        « Reply #4 on: September 16, 2013, 06:33:19 PM »
        How would I do so? Please explain

        AlejandroHPina

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          Re: Random BSOD I don't know a solution
          « Reply #5 on: September 16, 2013, 07:03:24 PM »
          I went to local disk C:\ > properties > tools > Check errors > check now And i fell asleep as it did it ( I did this earlier) it stills happening How do I find results?

          jason2074



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          Re: Random BSOD I don't know a solution
          « Reply #6 on: September 16, 2013, 07:28:40 PM »
          How to obtain hard drive S.M.A.R.T data on a Windows system and then paste the report into a forum post
          • Download the GSmartControl installer application: Windows Installer gsmartcontrol 0.8.7 exe
            • Go to the GSmartControl - Downloads page.
            • Scroll part way down the page to where the current version available for download will be displayed.
            • Double-click the downloaded application to run it and install GSmartControl on the computer.
              Note: Vista/Win7 users, right-click > Run as Administrator[/*]
            • When installation is complete, run GSmartControl:
              • Start GSmartControl from the Start > Programs menu.
            • When the interface has loaded and scanning for hard drives is complete, click on the hard drive icon to select the device.
            • Go to Device on the top menu > View Details, and a new Device Information window will open.
            • Click on the Attributes tab to display the S.M.A.R.T data values.[/*]
            • Near the bottom of the window, click on View Output and a new Smartctl Output window will open.
            • Right-click anywhere inside that window > Select All.[/*]
            • Again right-click in that selected area > Copy.
            • Now paste that in a reply to your topic.

          AlejandroHPina

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            Re: Random BSOD I don't know a solution
            « Reply #7 on: September 16, 2013, 07:56:44 PM »
            All I checked with is the first one "WDC WD5000AAKX-753CA0"

            This is the results










            smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
            Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

            === START OF INFORMATION SECTION ===
            Model Family:     Western Digital Caviar Blue Serial ATA
            Device Model:     WDC WD5000AAKX-753CA0
            Serial Number:    WD-WCAYUM088182
            LU WWN Device Id: 5 0014ee 103e2d9bb
            Firmware Version: 15.01H15
            User Capacity:    500,107,862,016 bytes [500 GB]
            Sector Size:      512 bytes logical/physical
            Device is:        In smartctl database [for details use: -P show]
            ATA Version is:   8
            ATA Standard is:  Exact ATA specification draft version not indicated
            Local Time is:    Mon Sep 16 21:55:24 2013 PDT
            SMART support is: Available - device has SMART capability.
            SMART support is: Enabled

            === START OF READ SMART DATA SECTION ===
            SMART overall-health self-assessment test result: PASSED

            General SMART Values:
            Offline data collection status:  (0x82)   Offline data collection activity
                           was completed without error.
                           Auto Offline Data Collection: Enabled.
            Self-test execution status:      (   0)   The previous self-test routine completed
                           without error or no self-test has ever
                           been run.
            Total time to complete Offline
            data collection:       ( 8580) seconds.
            Offline data collection
            capabilities:           (0x7b) SMART execute Offline immediate.
                           Auto Offline data collection on/off support.
                           Suspend Offline collection upon new
                           command.
                           Offline surface scan supported.
                           Self-test supported.
                           Conveyance Self-test supported.
                           Selective Self-test supported.
            SMART capabilities:            (0x0003)   Saves SMART data before entering
                           power-saving mode.
                           Supports SMART auto save timer.
            Error logging capability:        (0x01)   Error logging supported.
                           General Purpose Logging supported.
            Short self-test routine
            recommended polling time:     (   2) minutes.
            Extended self-test routine
            recommended polling time:     (  87) minutes.
            Conveyance self-test routine
            recommended polling time:     (   5) minutes.
            SCT capabilities:           (0x3037)   SCT Status supported.
                           SCT Feature Control supported.
                           SCT Data Table supported.

            SMART Attributes Data Structure revision number: 16
            Vendor Specific SMART Attributes with Thresholds:
            ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
              1 Raw_Read_Error_Rate     0x002f   198   198   051    Pre-fail  Always       -       51658
              3 Spin_Up_Time            0x0027   136   135   021    Pre-fail  Always       -       4158
              4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       559
              5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
              7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
              9 Power_On_Hours          0x0032   082   082   000    Old_age   Always       -       13739
             10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
             11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
             12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       503
            192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       369
            193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       189
            194 Temperature_Celsius     0x0022   111   102   000    Old_age   Always       -       32
            196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
            197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
            198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
            199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
            200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0
            240 Head_Flying_Hours       0x0032   083   083   000    Old_age   Always       -       13089
            241 Total_LBAs_Written      0x0032   200   200   000    Old_age   Always       -       14922487364
            242 Total_LBAs_Read         0x0032   200   200   000    Old_age   Always       -       39878034170

            SMART Error Log Version: 1
            No Errors Logged

            SMART Self-test log structure revision number 1
            Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
            # 1  Short offline       Completed without error       00%     12775         -
            # 2  Short offline       Completed without error       00%     12011         -
            # 3  Short offline       Completed without error       00%     10429         -
            # 4  Short offline       Completed without error       00%      9689         -
            # 5  Short offline       Completed without error       00%      8972         -
            # 6  Short offline       Completed without error       00%      8235         -

            jason2074



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            Re: Random BSOD I don't know a solution
            « Reply #8 on: September 16, 2013, 08:08:10 PM »
            Ok, the hard drive looks fine. How many sticks of RAM are installed? Try using one alternately to check on the multiple BSOD problem.

            Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
            . In the Menu bar, click File -> Publish Snapshot
            . Click Yes > then Copy to Clipboard
            . On your next reply, right-click on a empty space and click Paste on reply box then click Post.

            AlejandroHPina

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              AlejandroHPina

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                Re: Random BSOD I don't know a solution
                « Reply #10 on: September 16, 2013, 09:00:14 PM »
                Not sure if you went to sleep or not, post when ever you can I'll be up for a hour or two more at most.

                jason2074



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                Re: Random BSOD I don't know a solution
                « Reply #11 on: September 16, 2013, 09:19:28 PM »
                I'm still here. :) Just got a phone call and currently looking on some speccy information. Looking on your AMD Radeon 4200 driver (8.64) at this point. The chipset and video driver on Dell site is correct. There is a BIOS update A06 (currently on A05) which includes feature enhancements, see link. The BIOS update can be used as a last resort. But try checking the RAM sticks installed first. If there are possible softwares/drivers still causing your issues, see the link below on how to post the minidumps.

                BSOD Posting Instructions by jcgriff2 - Follow the instructions from steps#1 to #4.

                Upload and share the link by registering here https://www.box.com/


                AlejandroHPina

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                  Re: Random BSOD I don't know a solution
                  « Reply #12 on: September 16, 2013, 09:27:44 PM »
                  If you could Please explain how to insert and remove ram and where it is located? I'm pretty i know where it is, I just want to double check :D

                  AlejandroHPina

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                    Re: Random BSOD I don't know a solution
                    « Reply #13 on: September 16, 2013, 09:29:04 PM »
                    First link didn't work for chrome, Ill try on Explorer

                    AlejandroHPina

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                      Re: Random BSOD I don't know a solution
                      « Reply #14 on: September 16, 2013, 09:40:13 PM »
                      https://app.box.com/files/0/f/0/1/f_10430313111

                      Theres Two I had a Windows7_Vista_Jcgriff2

                      and I just compressed the minidump folder
                      the minidump folder might have a bit more BSODS then the first one but
                      that is because I did Jcgriff2 a day or two ago.