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Author Topic: Malwarebytes not working  (Read 4537 times)

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bobhlgh

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    • OS: Windows 7
    Malwarebytes not working
    « on: November 27, 2013, 06:31:04 PM »
    Hi  -
    I have Windows 7   64 bit.    When I run Malwarebytes Antimalware (free edition) everything looks OK.  It finds 29 items detected and which I have it delete.  However if I run it again the same items comes up.  How can the same items come up if they have been removed previously?  I have even shut down my computer between runs just in case that made any difference.  It does not.  All of the repeat items are PUP items.
    Any help will be appreciated.      Bob
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    Allan

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    • OS: Windows 10
    Re: Malwarebytes not working
    « Reply #1 on: November 28, 2013, 06:34:56 AM »
    We need to know what the items are. MBAM will identify some perfectly safe registry entries and files as malware, delete them, and they will be recreated on the next boot.
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    bobhlgh

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      • OS: Windows 7
      Re: Malwarebytes not working
      « Reply #2 on: November 28, 2013, 07:20:41 AM »
      Allan -
      You may mark this post as completed.  This morning I contacted Malwarebytes and found out I was not following the correct procedure.  After running the scan and getting a list a person must check which (are all) of the items that are to be removed.   My fault.
      Thanks for your time.    Bob
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