Freezing cursor on laptop ASUS X55A

[donnawatkins07]

Hello, I need some assistance if anyone can help me please,
I have a ASUS X55A laptop, and the cursor keeps freezing on the screen!!! I've done scans and no threats have been found, dont know what else to do!!! Please help

[soybean]

Are you using the touchpad or a mouse when this happens?  If touchpad, have you tried using a mouse?

[donnawatkins07]

I am using a touchpad. It keeps freezing on me but dont know why!!! Have got a usb mouse plugged in. Will try that but do you have any other ideas what it could be?

[soybean]

What make and model is your computer?  Is the touchpad driver from Synaptics? 

[donnawatkins07]

Its a ASUS X555A laptop, not sure about the touchpad!!! It just froze on me again just now but after a few mins this time it came back to life

[soybean]

Open Device Manager and expand Mice and other pointing devices.  Exactly what naming do you see there for the touchpad?

[donnawatkins07]

ASUS touchpad it says

[patio]

Is there a yellow !!'s next to it ? ?
If so you need to re-install the driver from the ASUS site...

[soybean]

Did your computer come with Windows 8 or Windows 7?  If I go to http://support.asus.com/Download.aspx?SLanguage=en&m=Rampage+III+Extreme&os=30 and click the drop down arrow for OS, I do not see Windows 8 listed.  Perhaps ASUS is lagging behind on development of drivers for Windows 8. 

Personally, I prefer using a wireless mouse over using a touchpad.  I would visit the ASUS site from time to time to see whether they have released a new driver for Windows 8 for your laptop.

Is your computer still under warranty?

[soybean]

Correction to my previous post.  Some Drivers for Windows 8 can be found via http://support.asus.com/download/Options.aspx?SLanguage=en&type=1  but I can't identify anything specifically for the touchpad. 

[donnawatkins07]

No there was no yellow !!'s by the side of it!!! It just froze on me again and tried the usb mouse but that wouldnt work either!! Dont know what to do!!! Yes its under warranty

[donnawatkins07]

Should I just reformat the laptop? I've done a disk clean up, ran the malwarebytes!! dont know what else to do. Its windows 8 I've got

[soybean]

I would pursue a remedy for this under the warranty.  The problems you're experiencing may be due to hardware issues, not OS or software issues.

[donnawatkins07]

ok thanks, will send it back. What about my photo's and stuff?

[soybean]

Will the computer respond to keyboard shortcuts?  Try opening File Explorer by pressing the Windows key and, while holding it down, pressing E.  If File Explorer opens, try navigating by using the Tab key and Shift/Tab.  By doing so, try selecting, or high-lighting, the Pictures folder in the left column of the File Explorer window.  You can move up and down that column by using the up and down arrows.

For additional keyboard shortcuts, see http://www.hongkiat.com/blog/windows-8-keyboard-shortcuts/