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Author Topic: BSOD System Service Exception HELP  (Read 10243 times)

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VeryTired1

    Topic Starter


    Greenhorn

    • Experience: Experienced
    • OS: Windows 7
    BSOD System Service Exception HELP
    « on: May 31, 2014, 12:47:37 PM »
    So, since last weekend, I've been getting these random BSODs with the System Service Exception error. With multiple attempts at fixing, including using Norton Antivirus, Rolling my system back (which was a temporary fix), and Intel sending me new Video Drivers on coincidence, another blue screen took place last night. (the first one since Tuesday) Everything is fine on Safe Mode, but I urgently need help. Here are my minidump files (they are also attached as a zip file):

    https://docs.google.com/file/d/0B-OpUf3aJ-jGQW9XRGJaVlI3elE/

    https://docs.google.com/file/d/0B-OpUf3aJ-jGeHc1R2lWUXVuUVE/

    https://docs.google.com/file/d/0B-OpUf3aJ-jGa3VsRkZZMlY4RW8/

    Also, my PC Specs:

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name HAYDEN-HP
    System Manufacturer Hewlett-Packard
    System Model Presario CQ57 Notebook PC
    System Type x64-based PC
    Processor Intel(R) Celeron(R) CPU B800 @ 1.50GHz, 1496 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.36, 12/15/2011
    SMBIOS Version 2.7
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name Hayden-HP\Hayden
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 1.85 GB
    Available Physical Memory 828 MB
    Total Virtual Memory 3.71 GB
    Available Virtual Memory 2.74 GB
    Page File Space 1.85 GB
    Page File C:\pagefile.sys

    [recovering disk space, attachment deleted by admin]

    SuperDave

    • Malware Removal Specialist


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    • OS: Windows 10
    Re: BSOD System Service Exception HELP
    « Reply #1 on: May 31, 2014, 01:10:48 PM »
    To Run the SFC /SCANNOW Command in Windows 7
    1. Open an elevated command prompt.

    2. To Scan and Repair System Files
    NOTE: Scans the integrity of all protected system files and repairs the system files if needed.
    A) In the elevated command prompt, type sfc /scannow and press Enter. (see screenshot below)
    NOTE: This may take some time to finish.



    B) Go to step 4.

    3. To Only Verify if the System Files are Corrupted
    NOTE: Scans and only verifies the integrity of all proteced system files only.
    A) In the elevated command prompt, type sfc /verifyonly and press Enter.

    4. When the scan is complete, hopefully you will see all is ok like the screenshot below.
    NOTE: If not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.



    5. When done, close the elevated command prompt.
    Windows 8 and Windows 10 dual boot with two SSD's

    VeryTired1

      Topic Starter


      Greenhorn

      • Experience: Experienced
      • OS: Windows 7
      Re: BSOD System Service Exception HELP
      « Reply #2 on: May 31, 2014, 01:40:04 PM »
      I did the Administrator Command Prompt and it found corrupt files that have been repaired. It is asking me to restart my computer for these changes to take effect. Should I do so?

      Allan

      • Moderator

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      • OS: Windows 10
      Re: BSOD System Service Exception HELP
      « Reply #3 on: May 31, 2014, 02:20:47 PM »
      Yes, of course.

      VeryTired1

        Topic Starter


        Greenhorn

        • Experience: Experienced
        • OS: Windows 7
        Re: BSOD System Service Exception HELP
        « Reply #4 on: May 31, 2014, 03:03:01 PM »
        So far, so good. No bluescreens or anything yet, but I fear that the next time I try to open a program like Skype, or anything else, this is going to happen again. More solutions would be greatly appreciated.

        Allan

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        Re: BSOD System Service Exception HELP
        « Reply #5 on: May 31, 2014, 03:51:46 PM »
        More solutions? How about waiting to see if you still have a problem. Keep us posted.

        VeryTired1

          Topic Starter


          Greenhorn

          • Experience: Experienced
          • OS: Windows 7
          Re: BSOD System Service Exception HELP
          « Reply #6 on: May 31, 2014, 03:55:53 PM »
          I will, but with my luck, I just know this will happen again. But, I'll give it time. Everything seems to be working fine *as of this post*. Thanks guys.

          VeryTired1

            Topic Starter


            Greenhorn

            • Experience: Experienced
            • OS: Windows 7
            Re: BSOD System Service Exception HELP
            « Reply #7 on: May 31, 2014, 04:02:25 PM »
            And sure enough, It blue-screened again when I attempted to open Skype.  :'(

            Here is the .dmp file from that crash:



            [recovering disk space, attachment deleted by admin]

            Allan

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            Re: BSOD System Service Exception HELP
            « Reply #8 on: May 31, 2014, 04:27:11 PM »
            1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

            2) Download BlueScreenView:
            http://www.nirsoft.net/utils/blue_screen_view.html
            unzip downloaded file and double click on BlueScreenView.exe to run the program.
            when scanning is done, go to EDIT - Select All
            Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
            Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

            VeryTired1

              Topic Starter


              Greenhorn

              • Experience: Experienced
              • OS: Windows 7
              Re: BSOD System Service Exception HELP
              « Reply #9 on: May 31, 2014, 04:45:41 PM »
              1. Nothing is honestly "new or different" since the last time everything worked properly. Besides Intel sending me new Video Drivers and the most recent Windows Update (which were placed on the computer after these problems arised, and seem to have no effect on the problem), nothing.

              2. I already have BlueScreenView, I just wasn't sure if you wanted the minidump in regular or txt form. Here you go, it's an attachment:



              [recovering disk space, attachment deleted by admin]

              Allan

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              Re: BSOD System Service Exception HELP
              « Reply #10 on: May 31, 2014, 06:00:56 PM »
              Please cut and paste the results of bluescreenview in your next post.

              VeryTired1

                Topic Starter


                Greenhorn

                • Experience: Experienced
                • OS: Windows 7
                Re: BSOD System Service Exception HELP
                « Reply #11 on: May 31, 2014, 06:30:40 PM »
                Can you not open the attachment? Well anyway, here they are:

                ==================================================
                Dump File         : 053114-29530-01.dmp
                Crash Time        : 5/31/2014 4:56:28 PM
                Bug Check String  : SYSTEM_SERVICE_EXCEPTION
                Bug Check Code    : 0x0000003b
                Parameter 1       : 00000000`c0000005
                Parameter 2       : fffff880`0461a15a
                Parameter 3       : fffff880`09d84df0
                Parameter 4       : 00000000`00000000
                Caused By Driver  : ks.sys
                Caused By Address : ks.sys+1a15a
                File Description  : Kernel CSA Library
                Product Name      : Microsoft® Windows® Operating System
                Company           : Microsoft Corporation
                File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
                Processor         : x64
                Crash Address     : ntoskrnl.exe+75bc0
                Stack Address 1   :
                Stack Address 2   :
                Stack Address 3   :
                Computer Name     :
                Full Path         : C:\Windows\Minidump\053114-29530-01.dmp
                Processors Count  : 2
                Major Version     : 15
                Minor Version     : 7601
                Dump File Size    : 279,480
                Dump File Time    : 5/31/2014 4:57:40 PM
                ==================================================


                Allan

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                Re: BSOD System Service Exception HELP
                « Reply #12 on: June 01, 2014, 03:49:54 AM »
                Sorry, I don't do attachments. Please post the last five or six bsod reports, not just one. Thank you. And what do you mean Intel "sent you" new drivers?

                VeryTired1

                  Topic Starter


                  Greenhorn

                  • Experience: Experienced
                  • OS: Windows 7
                  Re: BSOD System Service Exception HELP
                  « Reply #13 on: June 01, 2014, 01:43:51 PM »
                  1. The last few BSODs are in my original posts, as links.

                  2. I received an optional update from Intel, as part of Windows Update. I installed these drivers, but they seem to have zero effect on the issue.

                  VeryTired1

                    Topic Starter


                    Greenhorn

                    • Experience: Experienced
                    • OS: Windows 7
                    Re: BSOD System Service Exception HELP
                    « Reply #14 on: June 01, 2014, 01:57:42 PM »
                    Just in case, here is my last few BSODS in text form (with the exception of the one I already posted yesterday):


                    ==================================================
                    Dump File         : 053014-29577-01.dmp
                    Crash Time        : 5/30/2014 10:03:52 PM
                    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
                    Bug Check Code    : 0x0000003b
                    Parameter 1       : 00000000`c0000005
                    Parameter 2       : fffff880`04a8115a
                    Parameter 3       : fffff880`02b50df0
                    Parameter 4       : 00000000`00000000
                    Caused By Driver  : Ntfs.sys
                    Caused By Address : Ntfs.sys+97730
                    File Description  : NT File System Driver
                    Product Name      : Microsoft® Windows® Operating System
                    Company           : Microsoft Corporation
                    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
                    Processor         : x64
                    Crash Address     : ntoskrnl.exe+75bc0
                    Stack Address 1   :
                    Stack Address 2   :
                    Stack Address 3   :
                    Computer Name     :
                    Full Path         : C:\Windows\Minidump\053014-29577-01.dmp
                    Processors Count  : 2
                    Major Version     : 15
                    Minor Version     : 7601
                    Dump File Size    : 279,480
                    Dump File Time    : 5/30/2014 10:04:58 PM
                    ==================================================
                     
                    ==================================================
                    Dump File         : 053014-31278-01.dmp
                    Crash Time        : 5/30/2014 9:33:10 PM
                    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
                    Bug Check Code    : 0x0000003b
                    Parameter 1       : 00000000`c0000005
                    Parameter 2       : fffff880`055d115a
                    Parameter 3       : fffff880`0a4e7df0
                    Parameter 4       : 00000000`00000000
                    Caused By Driver  : ks.sys
                    Caused By Address : ks.sys+1a15a
                    File Description  : Kernel CSA Library
                    Product Name      : Microsoft® Windows® Operating System
                    Company           : Microsoft Corporation
                    File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
                    Processor         : x64
                    Crash Address     : ntoskrnl.exe+75bc0
                    Stack Address 1   :
                    Stack Address 2   :
                    Stack Address 3   :
                    Computer Name     :
                    Full Path         : C:\Windows\Minidump\053014-31278-01.dmp
                    Processors Count  : 2
                    Major Version     : 15
                    Minor Version     : 7601
                    Dump File Size    : 279,480
                    Dump File Time    : 5/30/2014 9:34:22 PM
                    ==================================================

                    ==================================================
                    Dump File         : 052914-36941-01.dmp
                    Crash Time        : 5/29/2014 6:00:52 PM
                    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
                    Bug Check Code    : 0x0000003b
                    Parameter 1       : 00000000`c0000005
                    Parameter 2       : fffff880`0467615a
                    Parameter 3       : fffff880`098bddf0
                    Parameter 4       : 00000000`00000000
                    Caused By Driver  : ks.sys
                    Caused By Address : ks.sys+1a15a
                    File Description  : Kernel CSA Library
                    Product Name      : Microsoft® Windows® Operating System
                    Company           : Microsoft Corporation
                    File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
                    Processor         : x64
                    Crash Address     : ntoskrnl.exe+75bc0
                    Stack Address 1   :
                    Stack Address 2   :
                    Stack Address 3   :
                    Computer Name     :
                    Full Path         : C:\Windows\Minidump\052914-36941-01.dmp
                    Processors Count  : 2
                    Major Version     : 15
                    Minor Version     : 7601
                    Dump File Size    : 279,480
                    Dump File Time    : 5/29/2014 6:02:22 PM
                    ==================================================

                    Thank you for your ongoing support. Much appreciated.