Author Topic: Slow internet speeds(suspucting wiring) (Read 13180 times)

juicebox · « **on:** December 05, 2014, 07:26:05 PM »

so im getinng poor internet speeds after calling my ISP clubtelco, the tech support said i should be getting alot fater speeds than im getting. ATM im getting about 23ms ping 2.29Mbs DL and 0.87 Mbs UL. After running some tests he said he has to send a guy out to look at the problem and if its on my end its going to cost me an arm and a leg.

Details in short;

slow internet speeds
thinking its wrong wiring
Modem: neatgearD6300
connected via LAN
ADSl2+ service with clubtelco
Tried different modem and wires phone cord and Ethernet cable

I also when under my house and traced the wires to see if i could find a NID of some sort but the phone cable runes straight into the ground

I think it is my wiring can someone please take a look at the attached file and let me know if it is right or wrong please?

[attachment deleted by admin to conserve space]

Geek-9pm · « **Reply #1 on:** December 05, 2014, 07:42:23 PM »

This is from dictation. There are some errors I did not catch when proff reading.
Let me offer some suggestions. I have been using DSL for many years. I have also had cable modem and at one time, wideband wireless.
The best service I ever had was through the cable modem. But the price is just outside of my comfort zone, so I had to go back to using DSL.
Oftentimes, I have had to call the phone company and complain about my DSL service. A few times. They suggested it might be my indoor wiring. I am quite sure it is not my indoor wiring, although at one time I was going to believe that. Here is why I say that. At one time I had my DSL modem mounted on the back porch, which is also our laundry room. It is a fully enclosed area and has a reliable AC outlet. The phone wires for the house also passed by that area. So if one time I made a connection to the phone wires and passed it through the wall into my house. I haven't the modem directly connected up to the outside line. At that point, and I had a filter that would then seem the rest of the telephone system inside the house. Also, I had a chat plug on bug the house, telephones. So, this was enough to verify that the house wiring was not interfering with the DSL connection. A common problem is when many wires might have been spliced onto a home telephone system, and you have a wire going somewhere and you forgot about it. In some cases, an extra spliced hooked onto the telephone wiring may interfere with proper operation of the modem. But this is usually a problem only if the wiring is very extensive. But in my case, I am living in a small modular home and know the wiring is not very extensive. Anyway.
So what I'm getting at is that I made arrangements with the wiring myself so I could disable the rest of the house and see what performance increase. I can get. none. After using that arrangement for a long period of time. I found it put the modem back in the house, properly installed. With the filters, and noticed that there was not any noticeable difference in the performance or reliability.
When my DSL connection goes down, it goes down badly, suddenly and severely. There is no evidence that the house wiring had anything to do with this. One would expect a difficulty in the house wiring would have shown itself. by this time. Instead, the only relationship with the DSL quality and any phenomena is the external conditions. Namely, the telephone company has not replaced the trunk wires from this neighborhood over to their distribution point for many, many years. It is pathetic. The phone company I absolutely refuses to replace those cables in the hope that someday they will go fiber optic. If I were to wait for them to put in fiber optic my., - my beard would grow down to my knees.
Meanwhile, I just keep complaining to the telephone company using the number they recommended. And from there, making tests from their office. I will go outside and disconnect my wiring system at the terminal outside of the house. This way, when they come up with some kind of error, they can't tell me that's my house wiring. From time to time. they have sent out technicians and invariably the problem is with the telephone companies external wiring. Over the months and years they had to switch my line back and forth, looking for a pair on this old decrepit cable that will meet DSL specifications. They have stopped telling me it's my house wiring.
In other words, I know how to disconnect a wire. I know that when a wire is disconnected completely, it cannot be the reason for something going wrong. I disconnect all the house wiring and have the modem not even outside the house and the problem is still there. And over the months and years I have used different modems too. I have replace it once.
Here is my conclusion. Some phone companies just to not want to upgrade their old equipment that dates back to almost World War II. They keep thinking someday they're going to have fiber-optic cable in this area. I don't think so. Meanwhile, the cable company would be my option if I could afford it. And that is not just my opinion, this is what other people in the neighborhood are telling me also.
So there is my rant, based principally on my experience, not the fact that I have many years experience test electronic technician.

EDIT: My ISP is AT&T in northern California.
Others have complained also. See here:
http://at-amp-t-dsl-internet-reviews.measuredup.com/3823
Other DSL provide might have better equipment. I don't know.

juicebox · « **Reply #2 on:** December 05, 2014, 08:28:25 PM »

So basiclly what your saying is that the wiring in the picture is ok and its a problem with the exchange (which btw is only 300m from my house) the reason i thought it was wiring is because iv always had this sort of speed and assumed it was all i could get, but after talking to the tech and him saying i should be getting at least upwards of 10mbs and i only get 2. i just dont want to pay the tech $120 call out fee and $75 for every half hour he is it my house.

Geek-9pm · « **Reply #3 on:** December 05, 2014, 09:49:43 PM »

Ask the Phone company to give you a good connection outside your house. There is nothing magic about telephone wire. If they can bring a good connection to the outside of the r house, you can bring a wire into the house.
In dry weather you could just put the modem outside your house and tie it right to the phone line. You can then run an ether net cable l into your house through a window. (This is a temporary test to verify the quality of the external line.)

Depending on where you live, you can complain to the Public Utilizes commission of the state. In most areas the law is that you can contract with an independent contractor for the inside wiring. Outside the house the phone company is not to charge any extra for the service. The law mallows them to change you for work done inside the house, but not outside. You can repair or replace the indoor wiring yourself.
Check the filters. Lack of a filter cuts the download speed way down. Discontent the answering machine and the fax machine. Put the filter on the extensions phones.
http://en.wikipedia.org/wiki/DSL_filter
The dual line filter splits the signal for either phone or modem.
You can buy new filters if you suspect that any have burnt out.
http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=DSL+spliotter&rh=i%3Aaps%2Ck%3ADSL+spliotter
Prices vary from $1 to $8 for the two-way splitter
Look here:
https://www.youtube.com/watch?v=RP6IKid4joI
Notice the splitter is called a dual line connector in the video.
You can do it!

MichaelNyby · « **Reply #4 on:** December 05, 2014, 10:01:04 PM »

juicebox, might we be informed of the Net Speed Tool you are using to get that info?

And are you sure that you are 300 meters from the exchange building? You are practically on top of that place. Guess that is very possible, but not usual, I don't think.

Oh yes, key point that caught my eye is you are too early for asking a tech fella/gal to come to your place. So many things can influence Net speeds and I think you might want to hold up a bit. Especially as they want you to pay some money and sort of sounds like an open-ended thing, yes? And that business of 75 smackers per half hour! Is that really what them tech folks are getting over there in that part of the world these days?

Anyway, I don't recommend you call for that tech fella/gal quite yet.

EDIT: Now I see the attachment.

juicebox · « **Reply #5 on:** December 05, 2014, 10:29:31 PM »

Thanks for the reply michaelnyby im using www.speedtest.net and yes in sure I can practacly see it from my house

Also thank you for the useful advice I will cancell and keep trouble shooting

So does the wiring look right to you?

MichaelNyby · « **Reply #6 on:** December 05, 2014, 10:38:53 PM »

Well, I am not sure what those two little wires are sticking out of that box, if that's your question.

Oh yes, a good question is whether you hear static on your phone line?

When I did the troubleshooting on my line that turned out to be a problem outside that I identified myself and I could hear all sorts of static on the line whenever I made a call or even just picking up the receiver and listening.

But I did have a pretty serious problem and that static may not be so common in many cases. Still, it is something I remember, so I ask.

juicebox · « **Reply #7 on:** December 06, 2014, 01:31:39 AM »

Im not sure either... I have a mate who is an electrician and he says its ok but im still not sure.

About the static.. I got my house mate to listen to the line when I called it he said it was ok but i could hear the littlest bit (havnt used a home phone in many years bot sure if its ok or no. Not sure where to go from here though what do you think my next step should be?

I have even gone as far as cleaning each contact and cuting the wire.a ittle shorter to make sure it making a good connection...

juicebox · « **Reply #8 on:** December 06, 2014, 03:06:15 AM »

just some additional information;

i was curious what another technician would recommend if i called again with the same problem... so i called and the interesting thing is my Line Attenuation is, DL= 75.5db UL= 9.3db Noise margen is, DL= 6.1db UL= 9.3db. based on these figures im 5000m away from the nearest exchange but according to www.adsl2exchanges.com.au Im alot closer than that, have a look; Line of Sight: 395 m Estimated Cable: 652 m Estimated Attenuation: 10 Estimated Maximum Speed: 23000

MichaelNyby · « **Reply #9 on:** December 06, 2014, 03:15:33 AM »

Good gosh, I see that I didn't see. I didn't see those white lines nor the blue ones. Now I am really confused. They don't look like a heavy enough gauge to be electrical, so what those are there for escapes me.

What can you tell us about that arrangement? Do you know what they are for? Maybe speaker phone wires? Alarm system wires? Although, if you have alarm system wires in a picture on the Net I'd be a tad uncomfortable discussing that. What else uses low-gauge wires besides communications and alarm systems?

Anyway, I sure wasn't looking closely enough at that image. Sorry about that, as Agent 86 used to say.

juicebox · « **Reply #10 on:** December 06, 2014, 03:51:01 AM »

I have no idea at all we have owned this house since it was built and never had anything like that installed only thing we used to have is foxtel but that wouldn't have anything to do with it right?
Do you want me to take some more pictures fir you or even a video I can upload to youtube?

juicebox · « **Reply #11 on:** December 06, 2014, 04:06:27 AM »

Now im really confused... I got led to believe that 1 color is 1 phone line... having 2 lines in the house I went to unplug a set of the wores I tryed unplugging the white ones both of them. Picked up the phone and there was no dial tone... so I put then back in place and unplugged the blue pair same thing happened... btw I cancelled the tech coming out

MichaelNyby · « **Reply #12 on:** December 06, 2014, 04:11:16 AM »

Okey-dokey, the italic font means I wrote that before your last post and I'll leave that there while I digest your last post, which does look odd, by the way. But there are some questions below the italic part that should still be answered.

___I don't think further images posted here will help anyone. You are the only one that can poke around and find out what those wires are for. But I get the feeling that your problem with your Net connection isn't related to those wires, if they've been there even while you had good speeds up and down.

I still think you should figure out what those wires are for, though.___

As for your Net connection, do you have slow speeds at all times of the day and night, or might there be some changes during off-hours? I suppose off-hours would be something like 1am to 5am, to be safe.

Not meaning to get personal, but do you have any businesses around your home that may be causing any sort of trouble? And that's a loaded question, because there are a fair number of things that can cause disruption to a landline connection. And I am thinking of businesses because you are so close to your exchange buliding.

You've checked your ISP's web information page and saw nothing about them upgrading any equipment or doing maintenance, even if it didn't look like it was related to your own service plan?

And when you talked to that fella on the phone about this, did he ask to get back to you before he answered your question about whether there was any sort of problem at their end?

juicebox · « **Reply #13 on:** December 06, 2014, 04:25:57 AM »

With the slow speeds iv never really noticed until I poked around and my isp said you should be getting alot faster speeds. Iv just had a couple of mates move in recently so I have never noticed the lag until now.

Yes slow speeds are constant all day everyday from 4 people on my network to just me

I live near a couple of schools and a shopping centre but that's all I can really think of if anything else comes to mind ill post it up

I have been in thier web site a fair few times latly and I didn't see anything of the sort

The tech support guy didnt say anything like that when I asked he just said thats why we need to send out a guy to cheak it

I just unplugged the second phone line I help the home phone upto my ear and disconnected wires and the main line did not dissconnect. I unplugged the right wire and the white ones and the left wire on the blue ones no changes to speed sadly

MichaelNyby · « **Reply #14 on:** December 06, 2014, 04:41:09 AM »

Firstly, put all the wires back the way they were. Don't want any messing about with the wiring that worked properly before all this. I mean that worked even if at slow speeds.

Next thing is that fella not having any other department check anything and right off yapping about sending somebody out would be a mighty weird style for this country, but maybe over there something is normal about that. Might be best to wait a bit and see what some other folks post here about all that.

And you seem to be indicating that the speeds you are getting now have been what you've been getting all along, or did I get that wrong? So it could be that whatever is the problem has been a problem for a fair bit, yes?

And I don't think I see where you have listed what service plan you have and the listings for speeds for that plan. Of course, you are not likely to get what the listed speeds are, but sort of close is okay and you do live really close to the exchange building. So what are you supposed to be getting?

And I think you'd better find the NID. It's got to be around. No matter that landline coming from underground, there has to be an NID. It's a detached house?

EDIT: And I see that my "over there" was wrong and needs to be phrased "down there" because you folks are south of us. I thought you were in North America and that's wrong. Got it.

juicebox · « **Reply #15 on:** December 06, 2014, 05:38:52 AM »

Yeah the speeds im geting been this way since I can remember .
Im with club telco at adsl2+ speeds it does not say anywhere on their site about any speeds I looked for ages when I signed up thats why I assumed it was a normal speed to be getting until the isp told me different.

the exchange is 395 meters away with 652 meters of cable between me and it appoximatly

Where would I locate the NID if its in the street I cant access it too many cars come past I cheaked under my house and I just goes into pipes in the ground I looked around my property line but I couldnt see anything that might even be it

also I want to thank you for your support and time aswell as everyone else who has contributed to this forum

MichaelNyby · « **Reply #16 on:** December 06, 2014, 05:45:40 AM »

The NID would not be out in a public place because it is for your phone company and you. Normally it is mounted on the outside wall of the residence. So just follow the line from where you saw it popped out of the ground and you'll find the NID, for sure. It has to be on the house where the phone company can get at it. And where you can get at it to do anything that needs doing from it into your residence. You and the phone company sort of share the NID. Them on one side and you on the opposite side.

juicebox · « **Reply #17 on:** December 06, 2014, 05:58:12 AM »

Ok thanks if I definatly have one im going hunting tomorrow haha thanks

juicebox · « **Reply #18 on:** December 07, 2014, 01:23:52 AM »

i cannot find the NID my house is about 20years old you sure i have one? i got rid of the second phone line because i found out my uncle installed it and spliced into the main phone line. So i cau before the splice and now i just got one pnone line and it goes straight outside into the ground, i looked all around my house and nothing cant find anything that resembles a NID

MichaelNyby · « **Reply #19 on:** December 07, 2014, 06:42:48 AM »

Okey-dokey, but I'm only popping in for a moment to let you know that I have to get some serious sleep. My visit over to Google on another matter early this morning my time went very, very weird and I had to give up about two hours of time to document the weirdness and then post about it and all the necessary other stuff and I managed only 5 and bit hours of sleep and then today it was busy, busy, busy. So I'm about dead.

But I won't forget to get back here.

Sure does sound like something is a bit weird about your wiring and after I saw those four other wires in that image I really was thinking that you were looking at an extension plug there, so maybe that was correct because of your last post giving a little history on that place.

Oh yes, and I am really hoping somebody else or two or three will offer some tips or thoughts or anything of help in this thread.

One thing is very clear, though, you were not wrong to delay any tech visit because there being no easy to find NID would have had the tech person having cash drawer bells ringing in his/her head. I would have loved to have heard that tech person's call back to his/her boss -- "Boss, you ain't gonna believe how much we can soak this guy for! His wiring is a sheer joy to not see!! Ding-ding-ding -- money-money-money!!!"

So it's best you get a handle on the situation before any of those tech folks show up at your place.

And you wrote you have been doing okay with that slower speed up to now, so no need to rush into things, right?

What did that big fella say in that movie? -- I'll be back. -- But not like he did driving that truck into that place.

Geek-9pm · « **Reply #20 on:** December 07, 2014, 09:32:32 AM »

Normal procedure is to NOT use the wires directly.
One must use a standard connector to install filters and install the modem.

Is this the company that serves you?
http://www.clubtelco.com/
They do not say what speeds are available.They have a live chat online.

I have not have any connection with that company, I live in California.
Maybe talking to the tech sport will provide more information.

juicebox · « **Reply #21 on:** December 07, 2014, 11:42:25 AM »

I use an ADLS filter plugged to a home phone and the modem its not directly plugged into the socket. I plugged straight into the socket with the modem for an isolation test got the same speeds. The i did this again with the come phone and it was perfectly fine no static or anything. Already talked to club telco they just said they will send a tech out but its so expensive I was to make sure its not on my end of the exchange cause then I get charged

Geek-9pm · « **Reply #22 on:** December 07, 2014, 12:01:04 PM »

Quote

Already talked to club telco they just said they will send a tech out but its so expensive I was to make sure its not on my end of the exchange cause then I get charged

This is the same story we hear from other companies. They can not charge you for work on their won wires. But they can charge you for work on the interrior wires. But who determines that internal wires are at fault?

You may hare to complain to the commission the the Tesco is not doing work on their stuff. The tel co has the testing tools needed to confirm their equipmewnt is working. But they want your to pay for the visit.

You have to complain!

juicebox · « **Reply #23 on:** December 07, 2014, 02:56:23 PM »

Quote from: Geek-9pm on December 07, 2014, 12:01:04 PM

You may hare to complain to the commission the the Tesco is not doing work on their stuff. The tel co has the testing tools needed to confirm their equipmewnt is working. But they want your to pay for the visit.

You have to complain!

Do I have a let to stand on if I complain? From my understanding its in my wires that are faulty its my responsibility. But its its not my wires I dont get charged a penny. Personally I think if I complain they will just say the same thing... thoughts??

Geek-9pm · « **Reply #24 on:** December 07, 2014, 05:18:07 PM »

The wire code varies from one place to another and even varies in the same area.
Look here:
http://en.wikipedia.org/wiki/British_telephone_sockets
Notice the photos at the bottom of the page. I can not tell you which wires to use. Ifa the socket was wired right, it works on both the modem and the phone.
As I mentioned earlier, connecting right to the wire is a mistake useless you have the means to verify it. The connector of the end of the phone cord is the right one for your area.

The bandwidth you get indicates that you choose are on the wrong wires. If it is a six wire cable, thee are about ~~15 ways~~ to get it wrong. I think.
1 way is right. 14 ways wrong.

Just plug a phone into a jack. The phone works? That it is the right pair. Now plug the modem into the same socket.

To use the modem and phone on the same socket at the same time, you use a splitter.

MichaelNyby · « **Reply #25 on:** December 07, 2014, 05:51:03 PM »

Geek-9pm might be right about a need to complain, but it would be best to be sure what exactly your complaint is going to be.

From what you wrote about something your uncle did there may be a problem with you right away calling the tech folks to look at things. They may make the claim that you tampered with something that shouldn't have been tampered with. They may not care about an excuse that you didn't do it — that your uncle did it. And that claim they make against you could allow them to add a lot more extra money to any bill they present you with.

Anyway, what's the rush? Just take this step-by-step and see where this goes.

And that's where I think we are right now — where does that line that comes out of the ground go? Directly through a wall into your house?

I know you wrote you've got one phone line that goes straight outside and goes into the ground, but let us confirm the situation coming from the other direction, please. The one line comes out of the ground and is eventually somehow fastened to a wall and crawls across the wall, so to speak, and at some point goes directly into that same wall and into your house? No images, please, as I get uncomfortable with folks posting images of their home on the Net, because it may not be so smart from a security point of view.

So maybe you could describe how that line/wire is fastened to your home after it exits the ground? How long is the line before it enters through some sort of hole into your house?

And the hole it goes through looks like what? Professional type of look to it? Has a kind of sheath protecting the line as it enters the house?

Then the next thing would be to explain what you see inside the house right at that spot where the line came in? Does it come out of the wall at the exact spot where it entered from the outside?

As to the last post Geek-9pm did about simply using the jack itself and not any of the actual wires, I agree. Should be no need to use the wires unwrapped from a wire bundle.

But I don't understand the need for a splitter for the line to the phone. I thought there was a plug/socket/whatever on the modem that went to the phone and another that goes to the computer. Only time I have used a splitter was when I have had more than one computer hooked to the modem. But things may be different in other countries.

So, yes, using the jack/plug/socket (whatever it's called) should be first choice over using wires unwound from a wire bundle.

BUT I think you are still going to have to figure out this businees of not being able to find the NID. That one may come back to bite you in the *censored* at a later date if you ignore it because you got better Net connection speeds. Something about that seems sort of weird. And if you go messing about with telephone company lines I think legal problems may pop up. But I am no Perry Mason and that idea may be way wrong.

juicebox · « **Reply #26 on:** December 07, 2014, 06:26:29 PM »

About the wiring my uncle did, I had a sparky come and pull it out, no difference.

Ok so the line come out of the ground on the outside of my house right up againt a brick wall in a plastic tube thing (dont know the correct name) the tube is only 15 cm before it enter the brick, then it goes into the brick through a small hole under the house for about 7 meters and goes directly up the wall caverty come out the wall into the plate that is mounted onto the wall. From there it has a standard rj11 phone plug. I use the adsl/telephone splliter straight from there one plug for the telephone and the other for my modem. I have tried plugging the modem it without a splitter no difference.

the hole does not look too professional nothing it protecting it although it look to be in good nic.

About the NID I have been doing ALOT of reading hah and a couple post say that in Australia not all houses have them. Unless mine in underground I think im one of those houses...

Thanks geek9am so even though both my phone and modem work even net is slow speeds it could still be the wrong one? A licence person defiantly wires this one up as it is my main point it came with the house

one again thank you all for your input it is helping me out alot. I might just bute the bullet and get a tech if I get charged ill complain, thought?

MichaelNyby · « **Reply #27 on:** December 07, 2014, 06:39:47 PM »

My view is you should at least be told by the company what your speeds should be. If they won't tell you that I'd say something is wrong.

Not sure how you approach these sorts of interactions with companies, but I always keep a log of all calls.

So this time you can use the approach that you called on a such-and-such a date and forgot to ask what speeds you should be getting. Sound contrite, like it's all your fault, and you'll be more likely to get an answer. And an aanswer you should get.

I also noticed that there wasn't anything posted on their website, which is not the normal way of doing business in this country, but maybe in some places that's okay. But they sure should answer a direct question on the subject.

juicebox · « **Reply #28 on:** December 07, 2014, 07:56:30 PM »

When I talked to the tech he said I should be getting at least 10mbs or upwards of that with the information I gave to him

Thanks for the advice im going to start keeping a log log also

MichaelNyby · « **Reply #29 on:** December 07, 2014, 08:08:50 PM »

Maybe a review would be handy at this point.

You are using the normal plug from the wall.

You have a splitter right from that wall plug.

One line goes to the computer and one to the phone.

You've tested all the cables and that splitter, yes?

How are we doing so far?

More than one computer hooked up to the modem?

What else have we covered if we are referring just to that one plug and anything hooked up to the line plugged into that one plug?

In other words, let's get away from all the other wiring stuff on the other side of that plug going back to the exchange or even other lines you may not yet know about. One plug at a time that you know about and what's on this side of that plug and what's been checked.

I mean, there has to be an answer and if you can figure it out without a tech fella/gal showing up you might save some money and -- much more importantly -- educate yourself and some of us.

I've already learned that an NID is not absolutely necessary in your country. Wonder about here, now.

Anyway, the review ...

juicebox · « **Reply #30 on:** December 07, 2014, 08:25:31 PM »

Yes standard and new phone cable

I use the splitter to plug into the wall, one line is my computer and the other to the landline

Yes I have use different cables and iv even tried to plug just the modem into the wall without the splitter no difference (is the another way to test the splitter)

There has been no changes in my connection (download, upload .line attuation or noise.)

There is alot hooked to the modem but when I am running tests I dissconnect all devices. Also tried nothibg plugged into it and cheaking the statics via my smart phone using wifi

About the next question, im not sure what exactly your asking about the plug but ill try. The wire coming into my house is a single wire goes to my phone socket.
I guess the phone socket it itself (the main sockets.where my splitter is plugged into..) is pretty old maybe that could be an issiue?

I agree with you completly I want to figure this out myself now and I have already learned alot

Hope this answered your questions

MichaelNyby · « **Reply #31 on:** December 07, 2014, 08:45:55 PM »

Actually, I was not referring to the socket itself or the wires on the outside, so to speak (other side), of the socket. Just wanted to review all related to what's connected to the socket via the splitter's plug inside the house on this side.

Let me get back to you after a bit.

juicebox · « **Reply #32 on:** December 07, 2014, 09:02:05 PM »

Things connected to socket are a adsl2+ splitter. Connected to the splitter is a home phone that plugs into the power point(not a corless phone) that goes into the phone port of the splitter. The other thing connected to the splitter is my netgeat d3600 router/modem. Connected to the modem by lan cable is dvr for my security cameras. (They are wired in the roof power/video cord), my D-link 345 share ready NAS storage device (takes 2 lan ports) and my computer. Connected via wireless is, 4 smart phones 3 laptops and 2 Playstation 3's.

Geek-9pm · « **Reply #33 on:** December 07, 2014, 09:29:18 PM »

It woui;d appear that the OP has done asll he can. Still not improvement.
I don't know the rules about your country. But in many place the can not call it DSL or ADSL unless it has a speed much high that old dial-up modem. The old standard for DSL, at one time, was 1500 Mbps on download. That seed to be called T1 speed.

The there is the question about the modem. This is hard to check.

BTW; A lightning strike protector, surge protector or whatever they have, can can ruin a DSL connection, If it is old or damaged. This happened once to me.

The meson you have top complain is that they do nothing unless you complain.
'The squeaky wheel gets the oil.'
Then it turns out they wee should use grease, not oil.

MichaelNyby · « **Reply #34 on:** December 07, 2014, 09:33:21 PM »

Quote from: juicebox on December 07, 2014, 09:02:05 PM

Things connected to socket are a adsl2+ splitter. Connected to the splitter is a home phone that plugs into the power point(not a corless phone) that goes into the phone port of the splitter. The other thing connected to the splitter is my netgeat d3600 router/modem. Connected to the modem by lan cable is dvr for my security cameras. (They are wired in the roof power/video cord), my D-link 345 share ready NAS storage device (takes 2 lan ports) and my computer. Connected via wireless is, 4 smart phones 3 laptops and 2 Playstation 3's.

Wow, I'll have to confess ignorance about a system/network that has so much stuff connected to it.

But did you post previously that you had disconnected everything except your computer and checked the speeds up and down?

juicebox · « **Reply #35 on:** December 07, 2014, 09:40:26 PM »

Yes when ever I run any test ls that all gets dissconnect and I change the wireless password so no one can get onto it then I reeboot the modem with only my computer connected to it via lan

MichaelNyby · « **Reply #36 on:** December 07, 2014, 09:53:11 PM »

Quote from: juicebox on December 07, 2014, 09:40:26 PM

Yes when ever I run any test ls that all gets dissconnect and I change the wireless password so no one can get onto it then I reeboot the modem with only my computer connected to it via lan

Maybe it wouldn't be a bad idea to go through Microsoft's checklist related to the possibility of it being the computer itself.

Have you seen their page on that? Maybe you've already been through their checklist?

I can dig it up from my notes, if need be.

juicebox · « **Reply #37 on:** December 07, 2014, 10:01:37 PM »

ok NOW IM SO CUNFUSSED!!!!!

out of sheer bordom i though i would retry my out netcomm modem/router... the one i used only about 3 weeks ago that would drop wireless signalss constantly and was only giving me about 1.9 mbs dl and 1mbs up..... today i got

Ping:17ms instead of 21ms on my new modem
DL: 16.61
UL:.88

how does this even work?

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MichaelNyby · « **Reply #38 on:** December 07, 2014, 10:13:56 PM »

EDIT: Actually, the first thing to consider is the speed test results are false, for some reason. If not, then think about that which I wrote earlier down below.

You want to be careful when analyzing this latest development. It may not be the unit itself. It might be something done during the process of unhooking one unit and hooking up that old one. This might be the break you've been looking for to solve this. Think carefully if something you did during the change of units is something you hadn't done before. Maybe even repeat the process back and forth a few times to see if it keeps happening.

juicebox · « **Reply #39 on:** December 07, 2014, 10:21:01 PM »

Ok im going t have a really hard think and ill let you know... wish me luck

Geek-9pm · « **Reply #40 on:** December 07, 2014, 10:23:59 PM »

The modem.

MichaelNyby · « **Reply #41 on:** December 07, 2014, 10:30:36 PM »

Quote from: Geek-9pm on December 07, 2014, 10:23:59 PM

The modem.

Yeah, that jumps right out there, doesn't it? And if that's the case, it would solve the problem.

Listen folks, I have to scoot for a bit. I'll check in a tad later. Anyway, I'm trying to save a Gateway from getting thrown into one of the Great Lakes, so I have to return pretty soon.

juicebox · « **Reply #42 on:** December 07, 2014, 10:33:28 PM »

I used this old modem preiviiusly and got the same speed Im getting with the new one (2mbs ish) iv never seen speed like that on my computer... unless the sparky taking the home line helped it or something

jason2074 · « **Reply #43 on:** December 08, 2014, 12:18:24 AM »

Have you tried checking if its the Netgear router/modem is the problem in the first place? Do you experience the problem with all devices?

juicebox · « **Reply #44 on:** December 08, 2014, 02:42:41 AM »

Quote from: jason2074 on December 08, 2014, 12:18:24 AM

Have you tried checking if its the Netgear router/modem is the problem in the first place? Do you experience the problem with all devices?

the odd thing is when i use using my old modem i was getting the speeds im getting now. but cause of wireless dropout and poor reception i got my new modem (Netgear d6300) and i stumbled across something that made me thing i should be getting better speeds after calling my isp they confirmed this. after alot of trouble shooting there was not alot of results. it was only today when i plugged my old modem in just to see what would happen i got these new amazing speeds haha

so im more than anything im confused and thinking it has to be a setting somewhere that is wrong

MichaelNyby · « **Reply #45 on:** December 08, 2014, 05:01:23 AM »

Have you got any friends that would let you check the new modem on their network?

Settings? Could be, of course.

And if the slower speeds were always like that from Day One when you hooked up that new modem and you find your settings and installation were not the problem then it could be the new modem was a bad fish from the beginning and those folks that sold it to you need to give you a new one.

Still, a very interesting turn of events. I think that the line and wiring can now be crossed off the list of suspects, yes?

juicebox · « **Reply #46 on:** December 08, 2014, 05:06:30 AM »

Yeah I was thinking the same thing ill get someone to try it
I also talked to netgear and they will give me a new one but the guy I was chatting to didn't cheak any setting he was very very basic I might just send ot off and see how ot does when it comes back

yes I dont think its the wiring anymore

this is turning into a mission -.-"

MichaelNyby · « **Reply #47 on:** December 08, 2014, 05:16:42 AM »

Well, the primary mission of saving you from the jaws of the money eating shark with two legs sems to have been accomplished.

juicebox · « **Reply #48 on:** December 14, 2014, 11:34:21 PM »

Just an update for everyone, i send the netgear modem off today and i borrowed a Dylalink modem from a friend, and im getting normal speeds (16mbs) has to be a faulty modem.

Thanks again for all of the help and support from everyone! I would have given up a long time ago if it wasn't for all your help.

im going to post one more time on this thread when i get the the neatgear modem back to tell you all results(which i bet your dying to hear LOL)

MichaelNyby · « **Reply #49 on:** December 15, 2014, 08:52:11 PM »

Do appreciate the updates. Nice to see that us human types can take on these little machines and figure them out sometimes.

You do realize it is a kind of game between these machines and us, now? These machines have formed a kind of "Mess With Humans" group and they do things like what happened to you, juicebox. They (the machines) do something like don't work right and then see what the human reaction is. This time, juicebox, it looks like the humans win.

I wrote it's a "kind of game" but some humans take it much more seriously with the view that the machines are mapping our reactions to such events so the machines can figure out how to take over the planet some day.

And how stupid we humans are — we send unescorted (by humans) machines to other planets to supposedly do our human bidding. How many of those machines have broken loose from human bonds and are doing their own thing? And we just put that down to a breakdown of some sort and move on. Hah! We'll hear from them again, I'll bet!!

EDIT: Just fixing some of my stupid spelling mistakes.

juicebox · « **Reply #50 on:** December 15, 2014, 09:17:23 PM »

hahaha that awesome

Quote from: MichaelNyby on December 15, 2014, 08:52:11 PM

And how stupid we humans are — we send unescorted (by humans) machines to other planet to supposedly do our humnan bidding. How many of those machines have broken loose from human bonds and are doing their own thing? And we just put that down to a breakdown of some sort and move on. Hah! We'll hear from them again, I'll bet!!

EVERY machine needs to have a destruction button for us humans even a Bluetooth dongle... I'm on to yous *look of death on face* (machines)

juicebox · « **Reply #51 on:** December 20, 2014, 05:55:46 PM »

Hey all got the new netgear modem back and speeds are all looking good ill post some statistics when I get a chance but bottom line it was a faulty modem

juicebox · « **Reply #52 on:** December 24, 2014, 03:33:00 PM »

Here are the statistics of the modem that i got replaced(this is with everything plugged into it and a couple of wifi leeches just to let yous know, if anyone would like me to do a speed test with only my computer plugged into the modem please let me know), i think the stats are all apples, so if no one disagrees im going to hit "topic solved"

One last time i want to say thank you to all that helped out with this problem im really grateful and happy to know that if i have any future problems i can come here and get all the help i need.
merry Christmas and a happy new year!

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