I have a Dell Inspiron 17 currently running Windows 10 with Microsoft Edge. The day I installed Windows 10 (which I thought was from the Microsoft website) I started getting pop ups that I was infected by some kind of virus and to call Microsoft at such and such phone number. The warning wasn't from McAfee which is my virus protection and I had heard about this scam before. I try to close the window and others pop up. So, I went and used Firefox to access the internet.
I ran the scans that were listed on this site and here they are:
AdwCleaner
# AdwCleaner v5.101 - Logfile created 08/03/2016 at 14:16:09
# Updated 07/03/2016 by Xplode
# Database : 2016-03-08.1 [Server]
# Operating system : Windows 10 Home (x64)
# Username : Sheila - SHEILARAE
# Running from : C:\Users\Sheila\Downloads\adwcleaner_5.101.exe
# Option : Clean
# Support :
http://toolslib.net/forum***** [ Services ] *****
[-] Service Deleted : swdumon
***** [ Folders ] *****
[-] Folder Deleted : C:\Users\Sheila\AppData\Local\slimware utilities inc
***** [ Files ] *****
[-] File Deleted : C:\WINDOWS\SysNative\drivers\swdumon.sys
***** [ DLLs ] *****
***** [ Shortcuts ] *****
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1663C10B-0D55-438D-8496-19A3DBAEC0E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A43DE495-3D00-47D4-9D2C-303115707939}
[-] Key Deleted : HKCU\Software\APN PIP
[-] Key Deleted : HKCU\Software\SlimWare Utilities Inc
[-] Key Deleted : HKLM\SOFTWARE\SLIMWARE UTILITIES, INC.
[-] Key Deleted : HKLM\SOFTWARE\SlimWare Utilities Inc
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
- Key Deleted : [x64] HKLM\SOFTWARE\Classes\Installer\Products\C3F6D7A0BA2FDE84EB329997B1FF786D
***** [ Web browsers ] *****
*************************
:: "Tracing" keys removed
:: Winsock settings cleared
*************************
C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [1948 bytes] - [08/03/2016 14:16:09]
C:\Program Files (x86)\AdwCleaner\AdwCleaner[S1].txt - [1963 bytes] - [08/03/2016 14:14:20]
########## EOF - C:\Program Files (x86)\AdwCleaner\AdwCleaner[C1].txt - [2134 bytes] ##########
Malwarebytes Anti-Malware
www.malwarebytes.orgScan Date: 3/8/2016
Scan Time: 2:31 PM
Logfile:
Administrator: Yes
Version: 2.2.0.1024
Malware Database: v2016.03.08.06
Rootkit Database: v2016.02.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 10
CPU: x64
File System: NTFS
User: Sheila
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 359898
Time Elapsed: 24 min, 40 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 1
PUP.Optional.DriverUpdate, C:\Users\Public\Documents\Downloaded Installers\{9DE6EA82-B1F4-4156-9565-B38A1AA2D924}, Quarantined, [5501f98ccecb2b0b515e9555eb1715eb],
Files: 1
PUP.Optional.DriverUpdate, C:\Users\Public\Documents\Downloaded Installers\{9DE6EA82-B1F4-4156-9565-B38A1AA2D924}\setup.msi, Quarantined, [5501f98ccecb2b0b515e9555eb1715eb],
Physical Sectors: 0
(No malicious items detected)
(end)
Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Firewall Enabled!
Windows Defender
McAfee Anti-Virus and Anti-Spyware
WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:`````````[/u]
Adobe Flash Player 20.0.0.306
Mozilla Firefox (44.0.2)
````````Process Check: objlist.exe by Laurent````````[/u]
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````[/u]
Thank you in advance for your assistance.
Sheila