Hi marvellous Computer Hope folk.
I have an (admittedly old) Dell Inspiron 1525, running Windows 10. When Windows 10 upgrade first installed itself (!) the wifi connection would work fine on startup, but I'm guessing subsequent updates have caused a glitch - now the only way to get connected is to run Troubleshooter from Network & Sharing Centre, which automatically resolves the problem by resetting the Network Adapter, after which the connection works immediately - the log is below. As far as I know the driver is up to date - do let me know if it would help to get more information on that (and how). Many thanks!
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Driver
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 13.3.0.137
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwlv32.inf
Inf File Date . . . . . . . . . : Friday, October 30, 2015 5:44:25 AM
Section Name . . . . . . . . . : Install_MPCIEX_Dell_4965_AGN_VISTA_MOW2
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_4229&subsys_11218086
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Local Area Connection driver information:
Description . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Manufacturer . . . . . . . . . : Marvell
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 12.10.16.0
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netmyk32.inf
Inf File Date . . . . . . . . . : Friday, October 30, 2015 5:44:28 AM
Section Name . . . . . . . . . : Yuk2Cop_BB0E7501.ndi
Hardware ID . . . . . . . . . . : pci\ven_11ab&dev_4354&subsys_022f1028
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Bluetooth Network Connection 3 driver information:
Description . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Manufacturer . . . . . . . . . : Microsoft
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 10.0.10586.545
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\bthpan.inf
Inf File Date . . . . . . . . . : Wednesday, August 3, 2016 3:09:35 AM
Section Name . . . . . . . . . : BthPan.Install
Hardware ID . . . . . . . . . . : bth\ms_bthpan
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 10
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 1a767d02-5501-484c-bd49-1e198e5f43f2
Interface name: Intel(R) Wireless WiFi Link 4965AGN
Interface type: Native Wi-Fi
Connection incident diagnosed
Auto Configuration ID: 7
Connection ID: 15
Connection status summary
Connection started at: 2016-09-09 10:10:18-522
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail
List of visible access point(s): 42 item(s) total, 42 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
22-62-2C-36-5B-C3 Infra <unknown> -78 5240000 BTWifi-X
60-E3-27-25-FD-15 Infra <unknown> -91 6 VM353697-2G
70-73-CB-B6-39-87 Infra <unknown> -87 9 Extreme Network
00-62-2C-21-82-92 Infra <unknown> -57 1 BTHub5-RZ7G
5C-DC-96-9E-B8-E7 Infra <unknown> -63 1 EE-BrightBox-w5ftnj
54-A0-50-79-1B-35 Infra <unknown> -62 5220000 Six6Five
54-A0-50-79-1B-34 Infra <unknown> -50 11 Six6Two
00-62-2C-21-82-93 Infra <unknown> -85 5220000 BTHub5-RZ7G
C0-05-C2-34-D9-67 Infra <unknown> -88 5220000 VM6500641
1C-1D-67-E6-D6-05 Infra <unknown> -52 11 BTHub3-7JQQ
8A-1D-67-E6-D6-06 Infra <unknown> -50 11 BTWiFi-with-FON
C0-05-C2-34-D9-61 Infra <unknown> -88 11 VM6500641
12-62-2C-21-82-92 Infra <unknown> -70 1 BTWifi-with-FON
C0-3E-0F-C6-52-21 Infra <unknown> -52 1 SKYAAABD
00-E9-DD-FD-17-22 Infra <unknown> -80 1 BTHub5-KNK3
02-62-2C-36-5B-C3 Infra <unknown> -78 5240000 BTWifi-with-FON
00-62-2C-36-5B-C2 Infra <unknown> -62 6 BTHub5-QFP7
28-37-37-44-90-0C Infra <unknown> -89 9 Extreme Network
40-F2-01-35-61-18 Infra <unknown> -61 6 BTHub4-2W6X
12-62-2C-36-5B-C2 Infra <unknown> -59 6 BTWifi-with-FON
9C-80-DF-BD-8A-2F Infra <unknown> -91 11 BTHub5-637S
40-F2-01-35-61-1B Infra <unknown> -59 6 BTWifi-with-FON
32-62-2C-36-5B-C2 Infra <unknown> -61 6 BTWifi-X
40-F2-01-35-61-1D Infra <unknown> -60 6 BTWifi-X
40-F2-01-35-61-19 Infra <unknown> -77 5200000 BTHub4-2W6X
40-F2-01-35-61-1F Infra <unknown> -76 5200000 BTWifi-with-FON
40-F2-01-35-61-21 Infra <unknown> -76 5200000 BTWifi-X
00-62-2C-36-5B-C3 Infra <unknown> -79 5240000 BTHub5-QFP7
FA-8F-CA-5B-CE-C1 Infra <unknown> -90 11 (Unnamed Network)
8A-80-DF-BD-8A-28 Infra <unknown> -90 11 BTWifi-with-FON
32-62-2C-16-FA-16 Infra <unknown> -90 11 BTWifi-X
12-62-2C-16-FA-16 Infra <unknown> -91 11 BTWifi-with-FON
00-0F-B5-C8-32-18 Infra g -89 11 Six6
1C-A5-32-25-8F-1B Infra <unknown> -71 1 EXT2-SKY9D6D0
42-E9-DD-FD-17-22 Infra <unknown> -77 1 BTWifi-with-FON
8A-80-DF-BD-8A-29 Infra <unknown> -91 11 BTWifi-X
00-62-2C-16-FA-16 Infra <unknown> -91 11 BTHub5-3W76
32-62-2C-21-82-92 Infra <unknown> -64 1 BTWifi-X
7C-4C-A5-CA-95-C5 Infra <unknown> -90 1 SKY24971
90-F6-52-C8-5C-57 Infra <unknown> -86 1 SKY24971
C0-3E-0F-B2-4E-51 Infra <unknown> -77 1 SKY9D6D0
84-9C-A6-51-6F-9B Infra <unknown> -88 1 EE-BrightBox-n3cemy
Connection History
Information for Auto Configuration ID 7
List of visible networks: 23 item(s) total, 23 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 66 Yes BTWifi-X
Infra <unknown> Yes 15 Yes VM353697-2G
Infra <unknown> Yes 21 Yes Extreme Network
Infra <unknown> Yes 71 Yes BTHub5-RZ7G
Infra <unknown> Yes 61 Yes EE-BrightBox-w5ftnj
Infra <unknown> Yes 63 Yes Six6Five
Infra <unknown> Yes 70 Yes Six6Two
Infra <unknown> Yes 20 Yes VM6500641
Infra <unknown> Yes 85 Yes BTHub3-7JQQ
Infra <unknown> No 81 Yes BTWiFi-with-FON
Infra <unknown> No 68 Yes BTWifi-with-FON
Infra <unknown> Yes 80 Yes SKYAAABD
Infra <unknown> Yes 33 Yes BTHub5-KNK3
Infra <unknown> Yes 63 Yes BTHub5-QFP7
Infra <unknown> Yes 65 Yes BTHub4-2W6X
Infra <unknown> Yes 15 Yes BTHub5-637S
Infra <unknown> No 16 Yes (Unnamed Network)
Infra g Yes 18 Yes Six6
Infra <unknown> Yes 48 Yes EXT2-SKY9D6D0
Infra <unknown> Yes 15 Yes BTHub5-3W76
Infra <unknown> Yes 23 Yes SKY24971
Infra <unknown> Yes 38 Yes SKY9D6D0
Infra <unknown> Yes 20 Yes EE-BrightBox-n3cemy
List of preferred networks: 4 item(s)
Profile: BTHub5-6PNS
SSID: BTHub5-6PNS
SSID length: 11
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: FRITZ!Box Fon WLAN 7360 SL
SSID: FRITZ!Box Fon WLAN 7360 SL
SSID length: 26
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Six6Five
SSID: Six6Five
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: Six6Two
SSID: Six6Two
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 16
Connection started at: 2016-09-09 10:10:25-821
Auto Configuration ID: 7
Profile: Six6Two
SSID: Six6Two
SSID length: 7
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 54-a0-50-79-1b-34
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x00048005
Information for Connection ID 15
Connection started at: 2016-09-09 10:10:18-522
Auto Configuration ID: 7
Profile: Six6Five
SSID: Six6Five
SSID length: 8
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 54-a0-50-79-1b-35
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Fail 0x00048005
Information for Auto Configuration ID 6
List of visible networks: 22 item(s) total, 22 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 73 Yes BTWifi-X
Infra <unknown> Yes 23 Yes Extreme Network
Infra <unknown> Yes 56 Yes BTHub5-RZ7G
Infra <unknown> Yes 80 Yes EE-BrightBox-w5ftnj
Infra <unknown> Yes 56 Yes Six6Five
Infra <unknown> Yes 78 Yes Six6Two
Infra <unknown> Yes 20 Yes VM6500641
Infra <unknown> Yes 85 Yes BTHub3-7JQQ
Infra <unknown> No 85 Yes BTWiFi-with-FON
Infra <unknown> No 68 Yes BTWifi-with-FON
Infra <unknown> Yes 99 Yes SKYAAABD
Infra <unknown> Yes 41 Yes BTHub5-KNK3
Infra <unknown> Yes 66 Yes BTHub5-QFP7
Infra <unknown> Yes 66 Yes BTHub4-2W6X
Infra <unknown> Yes 18 Yes BTHub5-637S
Infra <unknown> No 15 Yes (Unnamed Network)
Infra g Yes 18 Yes Six6
Infra <unknown> Yes 48 Yes EXT2-SKY9D6D0
Infra <unknown> Yes 13 Yes BTHub5-3W76
Infra <unknown> Yes 23 Yes SKY24971
Infra <unknown> Yes 40 Yes SKY9D6D0
Infra <unknown> Yes 20 Yes
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 1a767d02-5501-484c-bd49-1e198e5f43f2
Interface name: Intel(R) Wireless WiFi Link 4965AGN
Interface type: Native Wi-Fi
Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class
Root cause:
Windows could not connect to "Six6Five"
You can try to connect again.
Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.
InformationalDiagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
Helper Class: Layer2 Security
Initialize Status: Success
Result of diagnosis: Problem found
Root cause:
Windows cannot connect to "Six6Five"
The wireless network security key is not correct.
Detailed root cause:
Layer 2 security key exchange using user-supplied key did not generate unicast keys before timeout
Repair option:
Verify the network security key for "Six6Five"
View the security settings. You can then type the correct security key.
Information for connection being diagnosed
Interface GUID: {1a767d02-5501-484c-bd49-1e198e5f43f2}
Interface name: Intel(R) Wireless WiFi Link 4965AGN
Interface type: Native WLAN
Profile: Six6Five
SSID: Six6Five
SSID length: 8
Connection mode: Infra
Security enabled: Yes
Connection ID: 15
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) for independent networks
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00048005
Number of security packets received: 0
Number of security packets sent: 0
802.1X protocol: No
Key exchange initiated: Yes
Unicast keys received: No
Multicast keys received: No
InformationalNetwork Diagnostics Log
File Name: C683ED9E-09DF-4B12-BAEE-96C98C24E807.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: ALEX-PC
Windows Version: 10.0
Architecture: x86
Time: Friday, September 9, 2016 10:10:12 AM
