I believe my computer is being hacked

[askingforhelp]

Hi,

I believe my neighbors can see all my computer activity. It seems they can see what is on my computer screen remotely. Is it possible there is a RAT on my computer, or is it possible for others to see what is on my screen through packet sniffing? Please help me. I really want my privacy back 

Here are my log files:

# AdwCleaner v6.020 - Logfile created 29/09/2016 at 12:37:17
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-09-28.1 [Server]
# Operating System : Windows 10 Home  (X86)
# Username : Sylvia - SYLVIA-PC
# Running from : G:\delete\adwcleaner_6.020.exe
# Mode: Clean
# Support : https://toolslib.net/forum



***** [ Services ] *****



***** [ Folders ] *****

[-] Folder deleted: C:\Users\Sylvia\AppData\Local\AdTrustMedia
[-] Folder deleted: C:\ProgramData\AdTrustMedia

• Folder deleted on reboot: C:\ProgramData\Application Data\AdTrustMedia

***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{813A22E0-3E2B-4188-9BDA-ECA9878B8D48}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{BCFF5F55-6F44-11D2-86F8-00104B265ED5}
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [BCU]
[-] Key deleted: HKLM\SOFTWARE\Classes\s


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1236 Bytes] - [29/09/2016 12:37:17]
C:\AdwCleaner\AdwCleaner[S0].txt - [1516 Bytes] - [29/09/2016 12:34:46]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1382 Bytes] ##########

_________________

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/29/2016
Scan Time: 12:52 PM
Logfile: 20160929 malwarebytes scan.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.09.29.02
Rootkit Database: v2016.09.26.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x86
File System: NTFS
User: Sylvia

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 350139
Time Elapsed: 23 min, 47 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

___________

 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x86 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Disabled! 
Windows Defender   
Avast Antivirus   
 Antivirus out of date! 
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Spybot - Search & Destroy
 CCleaner     
 Java 7 Update 51 
 Java version 32-bit out of Date!
 Adobe Flash Player    23.0.0.162 
 Mozilla Firefox (49.0.1)
 Google Chrome (52.0.2743.116)
 Google Chrome (53.0.2785.116)
 Google Chrome (Plugins...)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u] 
 PC Connectivity Solution esetonlinescanner_enu.exe -?-   
 PC Connectivity Solution AvastSvc.exe -?-   
 AVAST Software Avast AvastUI.exe 
 AVAST Software Avast AvastSvc.exe 
 CheckPoint ZoneAlarm vsmon.exe 
 CheckPoint ZoneAlarm zatray.exe 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````[/u]

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Do you notice any new programs on your? Is there any chance that someone could have actually had access to your computer when you were away?

I believe my neighbors can see all my computer activity. It seems they can see what is on my computer screen remotely.

What makes you think that?
You have two AV's on your computer; Windows Defender and Avast Antivirus. Windows Defender is the default AV on Window 10. If you wish to use another AV you should disable WD. You should also turn on your Windows Firewall.
Spybot is obsolete and should be uninstalled.

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
**********************************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.

[askingforhelp]

Hi Dave! Thank you very much for helping me.

I have not noticed any new programs on my computer. There was one time when one or both of the applications I use for work made my firewall pop up alerts but I unfortunately  I cannot remember what specifically happened since it happened two months ago when I just moved from our old house. I remember I uninstalled and redownloaded the installers for the applications and the Comodo firewall.

It's a long story, and I know it may sound paranoid, but I know it is true that they can see my computer activity. There were a few times when we all went out and no one was left at home. It is possible someone could have had physical access to my computer in both our previous and current residence.

I know they can see my computer activity because they make specific noises to alert each other when I start to work, when I am almost finished with a certain task, or when they think I am about to go away from my computer for a while. They also react when they see me attempt to trace how they access my computer activity, when I run an antivirus or malware scan.

I have uninstalled Spybot based on your recommendation. Windows Defender is disabled on my computer because I installed Avast instead. Windows Firewall is also disabled because I have a different firewall running. Before, it used to be Comodo until I replaced it with ZoneAlarm.

I believe I had Java disabled or uninstalled because I tried to disable and uninstall all unnecessary programs, in an attempt to clean out my computer before I found this forum. What I saw in my programs list today was an update to a version of Java, not the Java program itself, so I uninstalled it as well. I tried the link you gave to remove any old versions but the link does not seem to be working.

JRT advised it is unable to create a restore point. Is it ok for me to proceed?

[askingforhelp]

Hi Dave,

I did an internet search on the restore point and was able to adjust the settings of my computer and JRT was finally able to create one

Here is the log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.8 (09.20.2016)
Operating System: Windows 10 Home x86
Ran by Sylvia (Administrator) on Sat 10/01/2016 at 10:02:59.24
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/01/2016 at 10:04:26.37
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I think I have to disclose that I have scanned with Malwarebytes before the log I posted earlier. Here is the results of my very first scan with Malwarebytes:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/17/2016
Scan Time: 1:06 PM
Logfile: malwarebytes 20160917.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.09.17.02
Rootkit Database: v2016.08.15.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x86
File System: NTFS
User: Sylvia

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 352602
Time Elapsed: 27 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.InstallBrain, HKLM\SOFTWARE\InstallIQ, Quarantined, [49eddf94c0da6dc919f73671a261f60a],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[SuperDave]

they make specific noises to alert each other when I start to work, when I am almost finished with a certain task, or when they think I am about to go away from my computer for a while.

Who is "they"?

They also react when they see me attempt to trace how they access my computer activity, when I run an antivirus or malware scan.

How do know this?

Windows Defender is disabled on my computer because I installed Avast instead

It is still showing "enabled" on the Security log.

Windows Firewall is also disabled because I have a different firewall running.

The log doesn't show any firewall. There is no evidence of ZoneAlarm in the logs.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[askingforhelp]

Hi Dave,

Thank you for your reply.

The people I refer to as "they" are my neighbors.

How do you know this?
I know because when they react, they make certain sounds. I know it sounds far fetched, but I know it is true. I would rather not go into details on the forum but perhaps can discuss it via private message

I am not sure why Windows Defender is still showing as enabled on the security log. I definitely did not enable it since I am using Avast 

Zone Alarm is definitely installed and appears to be running on my computer. I wonder why it doesn't show up on the security log under the firewall section? But some of its processes are listed in the process check section 

 CheckPoint ZoneAlarm vsmon.exe
 CheckPoint ZoneAlarm zatray.exe 

I will try to attach screenshots of Windows Defender and Zone Alarm.

I ran the ESET online scanner and it found some threats (the last count I saw was 4) but unfortunately it crashed at the end and did not produce a log file. I ran ESET again but it says no threats found

[attachment deleted by admin to conserve space]

[SuperDave]

I know because when they react, they make certain sounds. I know it sounds far fetched, but I know it is true. I would rather not go into details on the forum but perhaps can discuss it via private message

That is very unusual. Send me a pm with more details.

I definitely did not enable it since I am using Avast

Usually when another AV is installed it disables the resident AV.  I certainly wouldn't use Avast over WD. It also mentioned that Avast is out of date. Please update it.
I will watch for your pm.

[DaveLembke]

Dave just a heads up... They have another thread here going with same paranoia and lack of details.

Seems very unrealistic and given they are new, they might be someone from the past under a different identity here.

Here is other thread with unrealistic issues such as ISP being paid off and more: http://www.computerhope.com/forum/index.php/topic,158342.msg953481.html#new

[SuperDave]

Yes, I saw the other thread. He/she did send me a pm trying to explain the situation in more detail than what should be posted in an open forum and he will send me more on Wednesday.