Author Topic: spyware help (Read 21845 times)

AlwaysTrying · « **on:** October 14, 2016, 02:47:32 AM »

Hi,

Please could you help me, I recently had my bank card details stolen and they emptied my account (that now sorted with the bank) the only way they could of obtained my details is through computer as I don't use that card anywhere else.

I've got nothing in my internet history or temporary files that shows anything suspect or matches dates of there online transactions (speedwaves) Oxford taking most money and still trying whilst card being cancelled, along with a failed ocardo shop!

I've tried the computer hope tool with hijack, it said I don't have firewall but my computer saying its switched on. I have adware previous logs have shown its removed searchscopes. (Also seem to have two versions of adware)

Have CCleaner and malwarebytes but haven't a clue what I'm doing so don't want to just delete everything.

The only thing I can see is a hidden folder HP with files UIni.exe and HPQWare and I'm coming up with conflicting advise as to if this is safe or unsafe.

I've also checked breachalarm last night one of my email address was compromised June 11th 2016, I used to use that for everything except for one bank account they stole from but over past months have been changing over to email with easier access for me. I always check devices and get alerts for attempts on my email addresses nothing shown accept for few failed attempts from Taiwan.

Sorry for the long post.

And appreciate any advice and help. Thanks

SuperDave · « **Reply #1 on:** October 14, 2016, 10:40:40 AM »

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

It should update automatically if the computer is connected to the internet.
Click on Threat Scan and click on Scan Now.
The scan may take some time to finish,so please be patient.
When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
When disinfection is completed you can click on "Copy to Clipboard".
Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
**********************************************************
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

AlwaysTrying · « **Reply #2 on:** October 14, 2016, 04:54:49 PM »

Hi SuperDave,

I have tried few times clicking on the link in your post for AdwCleaner and I keep getting this: -

This site can’t be reached

general-changelog-team.fr’s server DNS address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN

SuperDave · « **Reply #3 on:** October 15, 2016, 12:26:50 PM »

Yes, there is something not quite correct with that site. Please proceed with the other scans.

AlwaysTrying · « **Reply #4 on:** October 15, 2016, 12:49:47 PM »

Hi Dave,

I went over to bleepingcomputer.com and downloaded it from there, not so long ago. 59 threats. I will continue with the rest and post scan logs. thanks

AlwaysTrying · « **Reply #5 on:** October 15, 2016, 02:08:09 PM »

# AdwCleaner v6.021 - Logfile created 15/10/2016 at 18:39:29
# Updated on 06/10/2016 by ToolsLib
# Database : 2016-10-15.2 [Server]
# Operating System : Windows 7 Home Premium Service Pack 1 (X64)
# Username : Clare - CLARE-PC
# Running from : C:\Users\Clare\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://toolslib.net/forum

***** [ Services ] *****

Service Found: vToolbarUpdater40.3.6
Service Found: WtuSystemSupport

***** [ Folders ] *****

Folder Found: C:\Users\Clare\AppData\Local\avg web tuneup
Folder Found: C:\Program Files\Common Files\AVG Secure Search
Folder Found: C:\ProgramData\avg web tuneup
Folder Found: C:\ProgramData\Application Data\avg web tuneup
Folder Found: C:\Program Files (x86)\avg web tuneup
Folder Found: C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Found: C:\Windows\SysWOW64\config\systemprofile\AppData\LocalLow\avg web tuneup

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious keys found.

***** [ Shortcuts ] *****

No infected shortcut found.

***** [ Scheduled Tasks ] *****

No malicious task found.

***** [ Registry ] *****

Key Found: HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd
Key Found: HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd.1
Key Found: HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi
Key Found: HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi.1
Key Found: HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Found: HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Found: HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj
Key Found: HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj.1
Key Found: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd
Key Found: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.GenericWnd.1
Key Found: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi
Key Found: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.NativeApi.1
Key Found: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Found: [x64] HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Found: [x64] HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj
Key Found: [x64] HKLM\SOFTWARE\Classes\WtuServer.WtuServerObj.1
Key Found: HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Found: HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found: HKLM\SOFTWARE\Classes\CLSID\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
Key Found: HKLM\SOFTWARE\Classes\CLSID\{CA3A5461-96B5-46DD-9341-5350D3C94615}
Key Found: HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Found: HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Found: HKLM\SOFTWARE\Classes\TypeLib\{4BC8AD89-AC5F-4DBD-A38F-C355C7DD33D7}
Key Found: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
Key Found: HKLM\SOFTWARE\AVG Tuneup
Data Found: HKU\S-1-5-21-553778976-2158751083-3292780355-1000\Software\Microsoft\Internet Explorer\Main [Start Page] - hxxps://mysearch.avg.com/?cid=%7B8715F491-EC2E-4CB5-8D11-1141861E6A33%7D&mid=59ce756dc8da47cd
Data Found: HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] - hxxps://mysearch.avg.com/?cid=%7B8715F491-EC2E-4CB5-8D11-1141861E6A33%7D&mid=59ce756dc8da47cd971afd6e913e91d0-273d6843431403c21ab43b507d6b
Data Found: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] - hxxps://mysearch.avg.com/?cid=%7B8715F491-EC2E-4CB5-8D11-1141861E6A33%7D&mid=59ce756dc8da47cd971afd6e913e91d0-273d6843431403c21ab43b507d
Key Found: HKU\S-1-5-21-553778976-2158751083-3292780355-1000\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Data Found: HKU\S-1-5-21-553778976-2158751083-3292780355-1000\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] -
Key Found: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Data Found: HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] -
Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Data Found: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] -
Value Found: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Found: HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
Key Found: HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Found: HKLM\SOFTWARE\Classes\s
Key Found: HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
Key Found: [x64] HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
Key Found: HKLM\SOFTWARE\Google\Chrome\Extensions\npdicihegicnhaangkdmcgbjceoemeoo

***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found: [C:\Users\Clare\AppData\Local\Google\Chrome\User Data\Default\Web data] - uk.ask.com
Chrome pref Found: [C:\Users\Clare\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - fcfenmboojpjinhpgggodefccipikbpd
Chrome pref Found: [C:\Users\Clare\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - npdicihegicnhaangkdmcgbjceoemeoo

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [2418 Bytes] - [17/11/2015 23:03:48]
C:\AdwCleaner\AdwCleaner[C2].txt - [1044 Bytes] - [17/11/2015 23:33:16]
C:\AdwCleaner\AdwCleaner[C3].txt - [1161 Bytes] - [18/11/2015 16:41:11]
C:\AdwCleaner\AdwCleaner[S1].txt - [2368 Bytes] - [17/11/2015 22:08:50]
C:\AdwCleaner\AdwCleaner[S2].txt - [2258 Bytes] - [17/11/2015 23:01:28]
C:\AdwCleaner\AdwCleaner[S3].txt - [940 Bytes] - [17/11/2015 23:18:29]
C:\AdwCleaner\AdwCleaner[S4].txt - [1050 Bytes] - [18/11/2015 16:35:35]
C:\AdwCleaner\AdwCleaner[S5].txt - [940 Bytes] - [19/11/2015 02:30:55]
C:\AdwCleaner\AdwCleaner[S6].txt - [1072 Bytes] - [22/11/2015 18:36:47]
C:\AdwCleaner\AdwCleaner[S7].txt - [2656 Bytes] - [01/09/2016 00:22:33]
C:\AdwCleaner\AdwCleaner[S8].txt - [6421 Bytes] - [15/10/2016 18:39:29]

########## EOF - C:\AdwCleaner\AdwCleaner[S8].txt - [6494 Bytes] ##########

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 15/10/2016
Scan Time: 20:05
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.02.16.06
Rootkit Database: v2016.02.08.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Clare

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 410384
Time Elapsed: 22 min, 5 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

Just about to do security check.

AlwaysTrying · « **Reply #6 on:** October 15, 2016, 03:53:08 PM »

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 7 Home Premium x64
Ran by Clare (Administrator) on 15/10/2016 at 22:41:37.09
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

File System: 24

Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7H9L1UI0 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AUHDDVMI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DWHS2IAI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GJKEQ8HA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JUT9OJ6Z (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NVZAEGEX (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PXW01Z7K (Temporary Internet Files Folder)
Successfully deleted: C:\Users\Clare\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S8CFBG5G (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7H9L1UI0 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AUHDDVMI (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DWHS2IAI (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GJKEQ8HA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JUT9OJ6Z (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NVZAEGEX (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PXW01Z7K (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S8CFBG5G (Temporary Internet Files Folder)

Registry: 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 15/10/2016 at 22:45:01.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

AlwaysTrying · « **Reply #7 on:** October 15, 2016, 04:08:41 PM »

Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Firewall Enabled!
Microsoft Security Essentials
AVG AntiVirus Free Edition
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````[/u]
AVG Web TuneUp
Java 8 Update 65
Java 8 Update 66
Adobe Flash Player 19.0.0.245 Flash Player out of Date!
Google Chrome (53.0.2785.116)
Google Chrome (53.0.2785.143)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u]
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````[/u]

SuperDave · « **Reply #8 on:** October 16, 2016, 10:54:13 AM »

The Security log shows you have two AV's on your computer; MSE and AVG. Only one AV should be active on your computer. Make sure one is disabled.
Please run AdwCleaner again and hit the delete button.

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
*************************************************************
I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the

button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

Click on to download the ESET Smart Installer. Save it to your desktop.
Double click on the icon on your desktop.

•Check

•Click the

button.
•Accept any security warnings from your browser.

Leave the check mark next to Remove found threats.

•Check

•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push

•Push

, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the

button.
•Push

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

AlwaysTrying · « **Reply #9 on:** October 25, 2016, 03:44:16 PM »

Sorry for delay in replying.

I disabled AVG.

I clicked on adware that I downloaded but it said it needed updating and automatically went and opened internet explorer and starting downloading. Task Manager had trouble closing program. So downloaded from bleeping again. This is log after reboot. I have not followed the other steps as I notice in this log report that it has hxxps

# AdwCleaner v6.030 - Logfile created 25/10/2016 at 22:14:27
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-23.2 [Server]
# Operating System : Windows 7 Home Premium Service Pack 1 (X64)
# Username : Clare - CLARE-PC
# Running from : C:\Users\Clare\Downloads\AdwCleaner.exe
# Mode: Clean
# Support : hxxps://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

[-] [C:\Users\Clare\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: uk.ask.com

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [2418 Bytes] - [17/11/2015 23:03:48]
C:\AdwCleaner\AdwCleaner[C2].txt - [1044 Bytes] - [17/11/2015 23:33:16]
C:\AdwCleaner\AdwCleaner[C3].txt - [1161 Bytes] - [18/11/2015 16:41:11]
C:\AdwCleaner\AdwCleaner[C4].txt - [6702 Bytes] - [15/10/2016 18:46:30]
C:\AdwCleaner\AdwCleaner[C5].txt - [1174 Bytes] - [25/10/2016 22:14:27]
C:\AdwCleaner\AdwCleaner[S10].txt - [2164 Bytes] - [25/10/2016 22:12:18]
C:\AdwCleaner\AdwCleaner[S1].txt - [2368 Bytes] - [17/11/2015 22:08:50]
C:\AdwCleaner\AdwCleaner[S2].txt - [2258 Bytes] - [17/11/2015 23:01:28]
C:\AdwCleaner\AdwCleaner[S3].txt - [940 Bytes] - [17/11/2015 23:18:29]
C:\AdwCleaner\AdwCleaner[S4].txt - [1050 Bytes] - [18/11/2015 16:35:35]
C:\AdwCleaner\AdwCleaner[S5].txt - [940 Bytes] - [19/11/2015 02:30:55]
C:\AdwCleaner\AdwCleaner[S6].txt - [1072 Bytes] - [22/11/2015 18:36:47]
C:\AdwCleaner\AdwCleaner[S7].txt - [2656 Bytes] - [01/09/2016 00:22:33]
C:\AdwCleaner\AdwCleaner[S8].txt - [6621 Bytes] - [15/10/2016 18:39:29]
C:\AdwCleaner\AdwCleaner[S9].txt - [2018 Bytes] - [25/10/2016 21:31:52]

########## EOF - C:\AdwCleaner\AdwCleaner[C5].txt - [1976 Bytes] ##########

AlwaysTrying · « **Reply #10 on:** October 25, 2016, 09:52:20 PM »

Ok I uninstalled AVG as I could only disable it until reboot.

Verified Java Version from your link, now updated would only complete update once it removed older versions.

Your JavaRA link takes me to http://raproducts.org/click/click.php?id=1 - Nothing found

Esetsmartinstaller I get error 404 and the clicky link doesn't work for other browser users.
Used bleeping website to get download.

ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=init
# utc_time=2016-10-26 01:08:30
# local_time=2016-10-26 02:08:30 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
Update Init
Update Download
Update Finalize
Updated modules version: 31197
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=updated
# utc_time=2016-10-26 01:11:56
# local_time=2016-10-26 02:11:56 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7777
# api_version=3.1.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# engine=31197
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2016-10-26 02:21:01
# local_time=2016-10-26 03:21:01 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1='Microsoft Security Essentials'
# compatibility_mode=5895 16777213 100 100 21108121 100425255 0 0
# scanned=141926
# found=0
# cleaned=0
# scan_time=4144
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=init
# utc_time=2016-10-26 02:23:17
# local_time=2016-10-26 03:23:17 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=init
# utc_time=2016-10-26 02:31:20
# local_time=2016-10-26 03:31:20 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=init
# utc_time=2016-10-26 02:33:20
# local_time=2016-10-26 03:33:20 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=init
# utc_time=2016-10-26 02:34:27
# local_time=2016-10-26 03:34:27 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
Update Init
Update Download
esets_scanner_update returned -1 esets_gle=53251
Update Finalize
Updated modules version: 31197
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# end=updated
# utc_time=2016-10-26 02:35:52
# local_time=2016-10-26 03:35:52 (+0000, GMT Daylight Time)
# country="United Kingdom"
# osver=6.1.7601 NT Service Pack 1
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7777
# api_version=3.1.1
# EOSSerial=5c504bd1741baa48bbd442483fdcbf35
# engine=31197
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2016-10-26 03:35:40
# local_time=2016-10-26 04:35:40 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1='Microsoft Security Essentials'
# compatibility_mode=5895 16777214 100 100 21112600 100429734 0 0
# scanned=142056
# found=7
# cleaned=7
# scan_time=3588
sh=788BA11B32EAD116136308D48ABA501827BE6E3E ft=1 fh=f9ccf3513db0012f vn="Win32/Bundled.Toolbar.Google.D potentially unsafe application (deleted)" ac=C fn="C:\Users\Clare\Downloads\ccsetup511.exe"
sh=E59194FD68C8FD20DD6082F63274E8771AE6A2E6 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.M potentially unsafe application (deleted)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[1].7z"
sh=AD7FD8BA7E778796A3F79EAF3B382077474DA5AD ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.M potentially unsafe application (deleted)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[2].7z"
sh=A8B918FE1A351D1BCB88B3CD77165A763379725C ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.M potentially unsafe application (deleted)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[3].7z"
sh=4CC4B05ADFDAA06984BFDCD8BBC58BC1C1CA6B00 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.M potentially unsafe application (deleted)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[4].7z"
sh=6325ACF1DB55192D8E3B4F4EB505F373B81411E3 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.M potentially unsafe application (deleted)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[5].7z"
sh=A3E80A4342F81EE9BA0353A947674AD70EC29AB5 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.M potentially unsafe application (deleted)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[6].7z"

I did turn off the windows defender second time.

SuperDave · « **Reply #11 on:** October 26, 2016, 10:35:31 AM »

Ok, how's your computer running now? Any other issues?

AlwaysTrying · « **Reply #12 on:** October 28, 2016, 03:41:22 PM »

Hi Dave,

It runs a lot faster since deleted others users before I completed last steps advised.

Only issue was that Windows Update seems to always checking for updates but no progress further.

Downloaded BeLarc Advisor mainly to check missing updates (I have security benchmark 0.63 of 10)

Tried downloading updates from Belarc report - no joy, then from microsoft update catalog it adds to basket then says its downloaded its still showing as missing file even after reboot (I put download in %windir%\softwaredistribution\download filepath).

Used Computer Hope Process tool last night -
Log says I've got no firewall or antivirus!! I've got OCD recently that I'm checking every few hrs thats is on. Windows firewall and Antivirus is ON ON ON.

Log also tells me I have 13 potential threats

Think I'm destined to go back to my life 20 years ago and use good old fashion mail where stamps needed licking and you had to stand in long queues to buy goods with mostly just cash

SuperDave · « **Reply #13 on:** October 29, 2016, 12:41:51 PM »

Did you try running the Action Center?

AlwaysTrying · « **Reply #14 on:** October 29, 2016, 03:13:23 PM »

Yes tried lots of times from Action Centre.

Left it on all night and it was still checking in morning.

It also says Most recent updates : Never
Updates were installed : Never

I have checked installed history and I have had updates in past.

SuperDave · « **Reply #15 on:** October 29, 2016, 07:23:13 PM »

You should try contacting MS.

Computer Hope Forum

News:

Author Topic: spyware help (Read 21845 times)

AlwaysTrying

spyware help

SuperDave

Re: spyware help

AlwaysTrying

Re: spyware help

SuperDave

Re: spyware help

AlwaysTrying

Re: spyware help

AlwaysTrying

Re: spyware help

AlwaysTrying

Re: spyware help

AlwaysTrying

Re: spyware help

SuperDave

Re: spyware help

AlwaysTrying

Re: spyware help

AlwaysTrying

Re: spyware help

SuperDave

Re: spyware help

AlwaysTrying

Re: spyware help

SuperDave

Re: spyware help

AlwaysTrying

Re: spyware help

SuperDave

Re: spyware help