Windows update

[foxygrandma]

When I try to install updates, I get this message:

We can’t install some updates because other updates are in progress.
Restarting your computer may help and we’ll keep trying to update.

When I click on RETRY, it checks for updates and shows updates are available  and prepares to install them, but then goes back to the RETRY and does not install them.

How may I correct this?  Thank you, Anna Ruth Baldwin, and Merry Christmas!

[DaveLembke]

Hello Anna... Have you tried this tool here: https://support.microsoft.com/en-us/kb/2714434

Have a Merry Christmas as well 

[foxygrandma]

DaveLembke   Again cannot see a reply button.    Anyway, Dave, yes. I have tried that link but will try again.      Thank you.  Anna Ruth Baldwin.    Happy New Year!

[foxygrandma]

Now I see a reply button on my answer to you, Dave, but never see it when you answer.    Anna Ruth

[DaveLembke]

Hello Anna

If the repair tool doesnt fix it here are your options:

- Identify which update is causing others to fail and try to fix that
- System Restore to an earlier date and then perform updates and maybe get past the one that was hung prior ( back up personal data to external drive first )
- System Repair installation from Recovery media for your computer ( back up your data to external drive first )
- Full System Recovery installation wiping the drive clean and installing fresh like when you bought the computer new. ( back up all your important data to external drive first ).

If you need further help just ask which method your going with and one of us can help you.

Happy New Year ... Sorry I didnt see any mix up with communication with your last thread, but we can go from here on this one I guess 

Other thread here on this same subject. I will have a mod lock the other one so we dont have 2 threads going under the same request for help: http://www.computerhope.com/forum/index.php/topic,159261.0.html

[Allan]

You had two threads on the same topic. I took the liberty of merging them into this thread.

[strollin]

When I try to install updates, I get this message:

We can’t install some updates because other updates are in progress.
Restarting your computer may help and we’ll keep trying to update.

When I click on RETRY, it checks for updates and shows updates are available  and prepares to install them, but then goes back to the RETRY and does not install them.

How may I correct this?  Thank you, Anna Ruth Baldwin, and Merry Christmas!

What this message is telling you is that Windows can't update certain files because they are currently in use (replacing an "in use" file could cause the system to crash.  You need to restart your computer so Windows can replace those files BEFORE they are run again.  There's no need to download any 3rd party tools.  When you restart your computer you may see a message saying "Windows is now updating,  Don't turn off your computer."  Then, when it shuts down and reboots, you may see another message about Windows updating.  Once you do that and then try updates again, those updates should now be installed.  If not, then do a retry.

[foxygrandma]

What this message is telling you is that Windows can't update certain files because they are currently in use (replacing an "in use" file could cause the system to crash.  You need to restart your computer so Windows can replace those files BEFORE they are run again.  There's no need to download any 3rd party tools.  When you restart your computer you may see a message saying "Windows is now updating,  Don't turn off your computer."  Then, when it shuts down and reboots, you may see another message about Windows updating.  Once you do that and then try updates again, those updates should now be installed.  If not, then do a retry.

Thank you.        Have done that several times and still does not update.  When I try to send a message I frequently get this:
An Error Has Occurred!
Sorry, you can't repeat a karma action without waiting 2 hours.  Why does that happen?  Thanks.  Anna Ruth

[patio]

See Here...

[foxygrandma]

Thank you.        Have done that several times and still does not update.  When I try to send a message I frequently get this:
An Error Has Occurred!
Sorry, you can't repeat a karma action without waiting 2 hours.  Why does that happen?  Thanks.  Anna Ruth

Tried again and still did not work.   Happy New Year