I have a virus that malwarebytes and JWRT can't seem to find.

[copas]

Looking for suggestions.
Copas

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
What makes you think that you have malware? Are you getting pop-ups or computer slowness?

Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
**********************************************************
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[copas]

Thanks Dave,
I was starteled initally when my screen turned red and a voice commanded me to call a number immediately so they could fix my puter.
I turned off my machine and it rebooted and I ran Malwarebytes. It found three objects which I deletet. That's when I posted the note to Computer Hope.
I have since run Adware cleaner which found 13 objects which I deleted.
Things seem normal now, so I will run Security Check.
Thanks a Bunch,
Copas

[SuperDave]

I would like to see the logs so I can see what we're dealing with.

[copas]

Here is my Malware Log:Malwarebytes Anti-Malware
www.malwarebytes.org


Update, 1/15/2017 10:49:08 AM, SYSTEM, COPAS-PC, Scheduler, IP Database, 2017.1.13.2, 2017.1.15.2,
Update, 1/15/2017 10:49:11 AM, SYSTEM, COPAS-PC, Scheduler, Domain Database, 2017.1.14.2, 2017.1.15.2,
Update, 1/15/2017 10:49:26 AM, SYSTEM, COPAS-PC, Scheduler, Malware Database, 2017.1.14.5, 2017.1.15.4,
Protection, 1/15/2017 10:49:28 AM, SYSTEM, COPAS-PC, Protection, Refresh, Starting,
Protection, 1/15/2017 10:49:28 AM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/15/2017 10:49:30 AM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/15/2017 10:50:09 AM, SYSTEM, COPAS-PC, Protection, Refresh, Success,
Protection, 1/15/2017 10:50:09 AM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/15/2017 10:50:19 AM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Started,
Detection, 1/15/2017 10:59:07 AM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, IP, 76.9.20.30, hit.trafficholder.com, 0, Outbound,
Update, 1/15/2017 7:25:42 PM, SYSTEM, COPAS-PC, Scheduler, IP Database, 2017.1.15.2, 2017.1.15.3,
Update, 1/15/2017 7:25:46 PM, SYSTEM, COPAS-PC, Scheduler, Domain Database, 2017.1.15.2, 2017.1.15.5,
Update, 1/15/2017 7:26:00 PM, SYSTEM, COPAS-PC, Scheduler, Malware Database, 2017.1.15.4, 2017.1.15.8,
Protection, 1/15/2017 7:26:01 PM, SYSTEM, COPAS-PC, Protection, Refresh, Starting,
Protection, 1/15/2017 7:26:01 PM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/15/2017 7:26:04 PM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/15/2017 7:27:04 PM, SYSTEM, COPAS-PC, Protection, Refresh, Success,
Protection, 1/15/2017 7:27:04 PM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/15/2017 7:27:16 PM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Started,
Scan, 1/15/2017 7:28:48 PM, SYSTEM, COPAS-PC, Context, Start:1/15/2017 10:49:32 AM, Duration:8 hr 39 min 14 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,
Detection, 1/15/2017 7:35:07 PM, SYSTEM, COPAS-PC, Protection, Malicious Website Protection, Domain, 52.5.47.11, pxolw.facebookdating.link, 0, Outbound,

(end)

I apologize for being so scattered. I usually can't find all the logs.
Copas

[copas]

# AdwCleaner v6.042 - Logfile created 26/01/2017 at 12:21:14
# Updated on 06/01/2017 by Malwarebytes
# Database : 2017-01-26.1 [Server]
# Operating System : Windows Vista (TM) Ultimate Service Pack 2 (X86)
# Username : copas - COPAS-PC
# Running from : c:\Users\copas\Downloads\AdwCleaner (1).exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\PremierDownloadManager AppIntegrator 32-bit
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\PremierDownloadManager EPM Support
[-] Key deleted: HKU\S-1-5-21-2893001119-400629070-1170602663-1000\Software\MyTurboPC.com
[-] Key deleted: HKU\S-1-5-21-2893001119-400629070-1170602663-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{597FB4A5-DD86-4316-A410-7E8074CC2CCE}
[-] Key deleted: HKU\S-1-5-21-2893001119-400629070-1170602663-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\FromDocToPDFTooltab Uninstall Internet Explorer
[-] Key deleted: HKU\S-1-5-21-2893001119-400629070-1170602663-1000\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{3129290B-0B12-4FA9-B6FA-1E1A70E52929}

• Key deleted on reboot: HKCU\Software\MyTurboPC.com
[-] Key deleted: HKLM\SOFTWARE\MyTurboPC.com
[-] Key deleted: HKLM\SOFTWARE\Reimage
[-] Key deleted: HKLM\SOFTWARE\SlimWare Utilities Inc

• Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{597FB4A5-DD86-4316-A410-7E8074CC2CCE}
• Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\FromDocToPDFTooltab Uninstall Internet Explorer
• Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{3129290B-0B12-4FA9-B6FA-1E1A70E52929}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B092921321B09AF46BAFE1A1075E9292

• Key deleted on reboot: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B092921321B09AF46BAFE1A1075E9292
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\B092921321B09AF46BAFE1A1075E9292
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Products\B092921321B09AF46BAFE1A1075E9292
[-] Key deleted: HKLM\SOFTWARE\Classes\lnkfile\shellex\ContextMenuHandlers\PCProCtxMenu
[-] Key deleted: HKLM\SOFTWARE\Classes\lnkfile\shellex\ContextMenuHandlers\QPCBCtxMenu
[-] Key deleted: HKLM\SOFTWARE\Classes\lnkfile\shellex\ContextMenuHandlers\OCPCtxMenu
[-] Key deleted: HKLM\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\QPCBCtxMenu
[-] Key deleted: HKLM\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\OCPCtxMenu


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner

[C10].txt - [3319 Bytes] - [31/08/2016 12:28:35]
C:\AdwCleaner\AdwCleaner[C11].txt - [34836 Bytes] - [09/01/2016 14:56:33]
C:\AdwCleaner\AdwCleaner[C12].txt - [5482 Bytes] - [31/08/2016 13:46:07]
C:\AdwCleaner\AdwCleaner[C13].txt - [3358 Bytes] - [26/01/2017 12:21:14]
C:\AdwCleaner\AdwCleaner[C1].txt - [26202 Bytes] - [04/08/2016 19:46:24]
C:\AdwCleaner\AdwCleaner[C5].txt - [11901 Bytes] - [29/10/2015 18:32:34]
C:\AdwCleaner\AdwCleaner[C6].txt - [1477 Bytes] - [01/11/2015 20:25:29]
C:\AdwCleaner\AdwCleaner[C7].txt - [962 Bytes] - [02/11/2015 15:40:06]
C:\AdwCleaner\AdwCleaner[C8].txt - [1214 Bytes] - [02/11/2015 17:15:17]
C:\AdwCleaner\AdwCleaner[C9].txt - [1096 Bytes] - [06/11/2015 09:52:09]
C:\AdwCleaner\AdwCleaner[R0].txt - [2803 Bytes] - [22/12/2014 21:30:03]
C:\AdwCleaner\AdwCleaner[R1].txt - [1158 Bytes] - [28/12/2014 17:35:08]
C:\AdwCleaner\AdwCleaner[R2].txt - [15349 Bytes] - [29/12/2014 21:16:09]
C:\AdwCleaner\AdwCleaner[R3].txt - [21430 Bytes] - [01/02/2015 17:56:19]
C:\AdwCleaner\AdwCleaner[R9].txt - [2074 Bytes] - [08/11/2015 13:41:53]
C:\AdwCleaner\AdwCleaner[S0].txt - [2592 Bytes] - [22/12/2014 21:32:27]
C:\AdwCleaner\AdwCleaner[S10].txt - [3351 Bytes] - [31/08/2016 11:55:33]
C:\AdwCleaner\AdwCleaner[S11].txt - [33766 Bytes] - [09/01/2016 14:48:47]
C:\AdwCleaner\AdwCleaner[S12].txt - [5300 Bytes] - [31/08/2016 13:26:40]
C:\AdwCleaner\AdwCleaner[S13].txt - [5917 Bytes] - [09/11/2016 15:28:29]
C:\AdwCleaner\AdwCleaner[S14].txt - [5317 Bytes] - [26/01/2017 12:20:46]
C:\AdwCleaner\AdwCleaner[S1].txt - [20354 Bytes] - [28/12/2014 17:38:18]
C:\AdwCleaner\AdwCleaner[S2].txt - [41434 Bytes] - [29/12/2014 21:23:12]
C:\AdwCleaner\AdwCleaner[S3].txt - [22890 Bytes] - [01/02/2015 17:59:40]
C:\AdwCleaner\AdwCleaner[S5].txt - [11127 Bytes] - [29/10/2015 18:29:28]
C:\AdwCleaner\AdwCleaner[S6].txt - [1332 Bytes] - [01/11/2015 20:24:09]
C:\AdwCleaner\AdwCleaner[S7].txt - [847 Bytes] - [02/11/2015 15:30:14]
C:\AdwCleaner\AdwCleaner[S8].txt - [1081 Bytes] - [02/11/2015 17:13:10]
C:\AdwCleaner\AdwCleaner[S9].txt - [3016 Bytes] - [06/11/2015 09:50:14]

########## EOF - C:\AdwCleaner\AdwCleaner[C13].txt - [5269 Bytes] ##########

[SuperDave]

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[copas]

Sorry, I can't get eset to do anything.

[SuperDave]

Ok, let's try this one.

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, Adware, Dialers, and other potentially dangerous programs
Archives

5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply.

[copas]

I manage to download Kaspersky and ran a scan of my computer. However;

The log file was a strange creature that wouln't let me copy it.

I'm at a loss as to how to comply with your last suggestion.

[SuperDave]

Are you certain that you're following the instructions correctly? That's the second on-line scanner that didn't work for you.

[copas]

I can't make Kaspersky give me anything.
I give up. The scan found a 100+ threats.
The report won't let me copy it in any way.
Thanks so much for your time!
Copas

[SuperDave]

How are things going with your computer now?

[copas]

Well if I didn't have those reports of threats, I would think all was fine.
Howsomever, I am a pretty placid user and only get on the net ocassionaly and do word processing.
I feel guilty taking so much of your time...

[SuperDave]

It didn't take very much of my time. Let's clean up.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create Registry backup
• Purge System Restore Points
• Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!