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Author Topic: Shutdown PC problem  (Read 8717 times)

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puturus

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    Shutdown PC problem
    « on: March 03, 2017, 02:12:12 AM »
    First of all, Hello!  I'm new here ^.^
    Not sure if this would be the correct place to post my problem, but here we go....
     
    So... when I shutdown my computer, i get a blue screen of death with "DRIVER_IRQL_NOT_LESS_OR_EQUAL"
    But this is not actually the problem itself.
     
    What I want, is to schedule a computer shutdown, but I can't do it because of this error. If i use the "Task Scheduler" it will try to shutdown, i will get the blue screen and the computer will just reboot. OR if i deactivate the automatic restart when system failure, it will stay at the blue screen.
     
    I know that the ideal thing would be solving the blue screen problem, but, is there a way, a script I could run in a batch file that would "kill my power" (or whatever it's called what happens when I long press the power button, which is the way I have been shutdowning my PC for a couple of months now )
     
    Thank you
    I appreciate your help :)

    Allan

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    Re: Shutdown PC problem
    « Reply #1 on: March 03, 2017, 05:51:34 AM »
    Actually the BSOD IS the problem and you never want to shut down the system with the power button unless absolutely necessary. You always want Windows to go through the proper shut down procedure.

    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    puturus

      Topic Starter


      Greenhorn

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      Re: Shutdown PC problem
      « Reply #2 on: March 03, 2017, 11:03:13 AM »
      Thank you Allan for trying to help me :3

      If I've done this correctly, this should be it:

      ==================================================
      Dump File         : 092516-21390-01.dmp
      Crash Time        : 25/09/2016 7:56:21
      Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
      Bug Check Code    : 0x000000d1
      Parameter 1       : 0xcff30023
      Parameter 2       : 0x000000ff
      Parameter 3       : 0x00000008
      Parameter 4       : 0xcff30023
      Caused By Driver  :
      Caused By Address :
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : 32-bit
      Crash Address     :
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\092516-21390-01.dmp
      Processors Count  : 2
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 131.072
      Dump File Time    : 25/09/2016 14:26:42
      ==================================================

      This was the dump file.

      And this is the filename associated to it:

      ==================================================
      Filename          : Unknown_Module_b7a2132f
      Address In Stack  :
      From Address      : 0xb7a2132f
      To Address        : 0xb7a2132f
      Size              : 0x00000000
      Time Stamp        : 0x00000000
      Time String       :
      Product Name      :
      File Description  :
      File Version      :
      Company           :
      Full Path         :
      ==================================================


      Allan

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      Re: Shutdown PC problem
      « Reply #3 on: March 03, 2017, 02:47:01 PM »
      Thanks, but that's only one dump. You said it happens all the time - aren't there others?

      puturus

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        Re: Shutdown PC problem
        « Reply #4 on: March 03, 2017, 03:44:31 PM »
        The program only showed this one.
        I think it may be written over each time.  Also, as I said, i don't usually try to shutdown my pc by the normal way (because I know what happens), and been doing it by holding the power button for months (maybe the old dump files were deleted (?) ), i dont know >.<

        EDIT: Yeah, I have it configured so it overwrites any existing DMP file

        Allan

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        Re: Shutdown PC problem
        « Reply #5 on: March 03, 2017, 04:35:17 PM »
        Okay. Unfortunately only the one dump is no help. Let's try this - boot to safe mode and then try to shut down normally. What happens?

        I'm logging off for the evening. Either someone else will step in or I'll be back in the AM.

        BC_Programmer


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        Re: Shutdown PC problem
        « Reply #6 on: March 03, 2017, 05:48:47 PM »
        BSOD errors that point at an "Unknown_module" usually mean hardware problems, since it happens during shutdown I would suspect it may be an issue with how the system implements ACPI.
        I was trying to dereference Null Pointers before it was cool.

        puturus

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          Greenhorn

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          Re: Shutdown PC problem
          « Reply #7 on: March 03, 2017, 09:51:55 PM »
          Okay. Unfortunately only the one dump is no help. Let's try this - boot to safe mode and then try to shut down normally. What happens?

          I'm logging off for the evening. Either someone else will step in or I'll be back in the AM.
          Yes, it also happens when trying to shutdown when in Safe Mode  :S


          BSOD errors that point at an "Unknown_module" usually mean hardware problems, since it happens during shutdown I would suspect it may be an issue with how the system implements ACPI.
          Not sure if I fully understand what that means ^^'
          Can it be fixed ?


          Thank you guys for the help  <3

          Allan

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          Re: Shutdown PC problem
          « Reply #8 on: March 04, 2017, 07:26:16 AM »
          Since it happens from safe mode I agree with the above post that there is a problem with the shutdown signal. Have you recently made any hardware changes? If not, what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

          patio

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          Re: Shutdown PC problem
          « Reply #9 on: March 04, 2017, 08:00:27 AM »
          Borrow a known good PSU of the same or greater wattage and swap it in there for a day or 2...
          " Anyone who goes to a psychiatrist should have his head examined. "

          puturus

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            Re: Shutdown PC problem
            « Reply #10 on: March 04, 2017, 08:07:41 AM »
            Oh... now that you say it... Yes, the battery charger stopped working long ago, and i bought one.
            Not the original, but in the store they told me the one they gave me would fit correctly  -.-
            Don't tell me it's because of that  D:

            DaveLembke



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            Re: Shutdown PC problem
            « Reply #11 on: March 04, 2017, 08:32:51 AM »
            Quote
            Oh... now that you say it... Yes, the battery charger stopped working long ago, and i bought one.
            Not the original, but in the store they told me the one they gave me would fit correctly  -.-
            Don't tell me it's because of that  D:

            If the laptop battery is healthy ( takes a charge and is able to keep the laptop running through a power dip ) then I'd say its not the non OEM power supply. But of the battery to the laptop does not hold a charge and its solely relying on this non-OEM power supply to keep the system running, then yes it could be the power supply for laptop as well as battery needing to be replaced. But battery replacement coming first as for the battery should carry this through any dips without the system taking a low voltage hit and crashing as a result of that dip in power. The dip in power can be as innocent as the outlet the laptop is powered off of has something else that occasionally calls for heavy current draw and causes a voltage dip. If your unsure if outlet has power fluctuations a lamp powered off of it can show a quick dim to back to bright transition to detect this.

            It seems as though this is quite an old laptop, as for its stating the processor is a 32-bit and not a 64-bit. So how healthy is this battery?

            Quote
            ==================================================
            Dump File         : 092516-21390-01.dmp
            Crash Time        : 25/09/2016 7:56:21
            Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
            Bug Check Code    : 0x000000d1
            Parameter 1       : 0xcff30023
            Parameter 2       : 0x000000ff
            Parameter 3       : 0x00000008
            Parameter 4       : 0xcff30023
            Caused By Driver  :
            Caused By Address :
            File Description  :
            Product Name      :
            Company           :
            File Version      :
            Processor         : 32-bit
            Crash Address     :
            Stack Address 1   :
            Stack Address 2   :
            Stack Address 3   :
            Computer Name     :
            Full Path         : C:\Windows\Minidump\092516-21390-01.dmp
            Processors Count  : 2
            Major Version     : 15
            Minor Version     : 7601
            Dump File Size    : 131.072
            Dump File Time    : 25/09/2016 14:26:42
            ==================================================



            puturus

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              Re: Shutdown PC problem
              « Reply #12 on: March 04, 2017, 10:08:50 AM »
              If I unplug the laptop, the battery lasts around 10min~  xD

              DaveLembke



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              Re: Shutdown PC problem
              « Reply #13 on: March 04, 2017, 01:25:19 PM »
              10 minutes = battery has seen better days. What is exact model number of this laptop to assess its worth? In some cases buying a refurb is better/cheaper than fixing an old one if your looking for a cheap solution.

              puturus

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                Re: Shutdown PC problem
                « Reply #14 on: March 04, 2017, 04:28:11 PM »
                It's the incredible ASUS X50VL !

                DaveLembke



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                Re: Shutdown PC problem
                « Reply #15 on: March 05, 2017, 09:35:05 AM »
                Battery is pretty cheap, but this may or may not fix the problem you have. So is the price of replacement worth the gamble?

                Google shows specs of:
                ASUS X50VL-AG059P - 15.4" - Core 2 Duo T5450 1.66Ghz - 2 GB 667Mhz RAM - 160 GB HDD

                So the 32-bit must be the OS, Not the processor since that processor is a 64-bit CPU able to run backwards compatible to 32-bit OS.

                The specs of this laptop are really weak. I have a Gateway laptop computer that was given to me with the T5200 1.6Ghz Core 2 Duo and its battery only lasts about 5 minutes without being plugged in. So it has to remain plugged in. Its also has just 2GB RAM and Windows 7 32-bit is not the fastest on it. I wouldn't put much money into the ASUS X50VL as for a refurb that is better can be purchased pretty cheaply or if your budget allows, buy a low cost brand new laptop for around $300-$400 that will perform far better than this. I even bought a brand new Del Laptop Core i3 2.1Ghz laptop brand new with Windows 10 and 500GB HDD for $279.99. The gateway that I got for free I leave as a beater laptop for my wife, daughter, or myself to use in the kitchen. If something gets spilled into it or if it falls off the table, no big loss.  ;D Wife uses it to lookup recipes etc, so it works for the purpose for a laptop that I dont care about its fate in the high risk location of the kitchen.  :P  *Additionally memtest86 shows that this Gateway that was given to me has a memory issue where in 2 of 8 passes of the test there was a pattern mismatch, so its got issues, but it has only frozen up when left running for long lengths of time. At some point if I come across a good 2GB 533Mhz RAM Stick I might take the time to swap it out to resolve this minor issue. This laptop is also used for facebook games in kitchen and plays them but laggy because of the Integrated Intel 945 Mobile GPU which is really weak.

                http://www.battdepot.com/us/search/model/Asus/X50VL.aspx?gclid=CO_Eqd3iv9ICFUY8gQodJVALFA

                puturus

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                  Greenhorn

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                  Re: Shutdown PC problem
                  « Reply #16 on: March 05, 2017, 11:44:00 AM »
                  Thank you for your replies.

                  Yeah, in my opinion, it's not worth to invest money on this *censored* laptop. I may buy a new one in the near future, but meanwhile I'll be using this.

                  Back to the problem, if the BSOD issue can't be fixed easily, is there at least a way to "bypass" it for what I wanted to do: schedule a shutdown?  (Doesn't have to be a shutdown, can be a sleep or hibernation command/script, just something than i can leave home and leave it doing whatever i need it to do, but then at X time make it stop making noise >.< )
                  (schedule a shutdown,

                  patio

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                  Re: Shutdown PC problem
                  « Reply #17 on: March 05, 2017, 12:48:24 PM »
                  Have you checked Device Manager for any Yellow !!'s ? ?
                  " Anyone who goes to a psychiatrist should have his head examined. "

                  puturus

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                    Re: Shutdown PC problem
                    « Reply #18 on: March 06, 2017, 07:15:11 AM »
                    All seems fine in Device Manager

                    patio

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                    Re: Shutdown PC problem
                    « Reply #19 on: March 06, 2017, 09:12:03 AM »
                    Just makin sure...
                    " Anyone who goes to a psychiatrist should have his head examined. "