Computer unresponsive to mouse clicks, cannot bring up task manager, et al

[pkarsh]

Computer is a Dell Inspiron 15R running Windows 10. It is displaying the following behaviors which make me suspect a virus infection:
1. Computer does not react at all to mouse clicks, especially left clicks. Cursor can still be moved around. This happens with both the touchpad mouse and an external mouse. This computer has a touch screen which basically works. Tqab and Eter keys work.
2. Cannot bring up task manager. Attempt to bring up task manager via Ctrl-alt-delete and selecting task manager just brings up initial screen that normally appears when the computer is booted up but not logged into.
3. Cannot restore from a restore point. Select Restore button via Enter key shows list of restore points which has only one entry that cannot be selected. Next button on this screen is not enabled.

THANKS FOR YOUR HELP!
Logs:
# AdwCleaner v6.044 - Logfile created 27/03/2017 at 11:16:37
# Updated on 28/02/2017 by Malwarebytes
# Database : 2017-03-27.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Michael - WINDOWS-R28NTV0
# Running from : C:\Users\Michael\Downloads\adwcleaner_6.044.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****

[!] File not deleted: C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_jnnbmiailafajdkboegcjcdklooomfic_0.localstorage
[!] File not deleted: C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_jnnbmiailafajdkboegcjcdklooomfic_0.localstorage-journal
[!] File not deleted: C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.sonicelectronix.com_0.localstorage
[!] File not deleted: C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.sonicelectronix.com_0.localstorage-journal


***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****

[-] Task deleted: pcdeventlaunchertask


***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.Protector.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
[-] Key deleted: HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1

• Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector
• Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.Protector.1
• Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho
• Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorBho.1
• Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib
• Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\protector_dll.ProtectorLib.1
[-] Key deleted: HKLM\SOFTWARE\Auslogics
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\cmptch.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\dotomi.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\iad-usadmm.dotomi.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\cmptch.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\iad-usadmm.dotomi.com

• Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\cmptch.com
• Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\dotomi.com
• Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\iad-usadmm.dotomi.com
• Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\cmptch.com
• Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com
• Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\iad-usadmm.dotomi.com

***** [ Web browsers ] *****

[-] [C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Michael\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\PK\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: jnnbmiailafajdkboegcjcdklooomfic
[-] [C:\Users\pknonadmin\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\pknonadmin\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\Joe Test\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Joe Test\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [6228 Bytes] - [27/03/2017 11:16:37]
C:\AdwCleaner\AdwCleaner[S0].txt - [6154 Bytes] - [27/03/2017 10:49:51]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [6374 Bytes] ##########

malwarebytes anti-malware
Malwarebytes Anti-Malware
www.malwarebytes.org


Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Remediation Database, 2017.1.23.1, 2017.3.14.1,
Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Rootkit Database, 2016.11.20.1, 2017.3.11.1,
Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, IP Database, 2017.2.7.1, 2017.3.26.1,
Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Domain Database, 2017.2.7.5, 2017.3.26.4,
Update, 3/27/2017 1:57 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Malware Database, 2017.2.7.6, 2017.3.27.2,
Scan, 3/27/2017 2:21 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Start:3/27/2017 1:57 AM, Duration:23 min 51 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Remediation Database, 2017.3.14.1, 2017.3.27.1,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, IP Database, 2017.3.26.1, 2017.3.27.3,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Domain Database, 2017.3.26.4, 2017.3.27.7,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Malware Database, 2017.3.27.2, 2017.3.27.6,
Scan, 3/27/2017 11:54 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Start:3/27/2017 11:31 AM, Duration:23 min 39 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

(end)

Security check
 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
Windows Defender                     
McAfee Anti-Virus and Anti-Spyware   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Java 8 Update 121 
 Java version 32-bit out of Date!
 Mozilla Firefox (51.0.1)
 Google Chrome (56.0.2924.87)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u] 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````[/u]

Malwarebytes Anti-Malware
www.malwarebytes.org


Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Remediation Database, 2017.1.23.1, 2017.3.14.1,
Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Rootkit Database, 2016.11.20.1, 2017.3.11.1,
Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, IP Database, 2017.2.7.1, 2017.3.26.1,
Update, 3/27/2017 1:56 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Domain Database, 2017.2.7.5, 2017.3.26.4,
Update, 3/27/2017 1:57 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Malware Database, 2017.2.7.6, 2017.3.27.2,
Scan, 3/27/2017 2:21 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Start:3/27/2017 1:57 AM, Duration:23 min 51 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Remediation Database, 2017.3.14.1, 2017.3.27.1,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, IP Database, 2017.3.26.1, 2017.3.27.3,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Domain Database, 2017.3.26.4, 2017.3.27.7,
Update, 3/27/2017 11:31 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Malware Database, 2017.3.27.2, 2017.3.27.6,
Scan, 3/27/2017 11:54 AM, SYSTEM, WINDOWS-R28NTV0, Manual, Start:3/27/2017 11:31 AM, Duration:23 min 39 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

(end)

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************

You have two AV's running on your computer: Windows Defender ( the default Av which comes with Win 10) and McAfee. One of these Av's should be disabled.
How does the computer run in Safe Mode?

[pkarsh]

Hi SuperDave
Thanks for helping me.

I checked Windows Defender and McAfee. The Settings for Windows Defender said that it was turned off. McAfee is turned on.

I noticed that I have some functionality with the right mouse button. If I go into Mouse settings and change the Primary button setting to the right button, then I get most of the functionality that I would normally get with the left button, but I cannot do with the left button what I would expect to be able to do with the right button. For example, when things are operating correctly, then if I right click the Start menu, I get a menu that contains many options including Control Panel, shut down, and restart. If I switch buttons to make the right button the primary button, I do not get this menu by clicking on the left button. If I switch buttons back so that the left button is once again the primary button, then clicking on the right button gives me that menu. The left button still does nothing.

I have not yet been able to successfully boot into Safe mode. I'm still trying to get that to work.

[SuperDave]

Keep trying to boot in Safe Mode and let me know how that goes. Did you try an external mouse to see if that works? How old is the laptop?

[pkarsh]

The laptop is a refurbished machine and I think it is a couple of years old. It originally had Windows 7 and was upgraded to Win 10 via Microsoft's free upgrade. I have tried an external mouse as well as the laptop's touchpad. I will keep trying to boot in Safe mode.

[pkarsh]

I managed to boot the machine in Safe mode. The mouse behavior appears to be the same in Safe mode as was originally reported. I did not try changing the primary button from left to right in Safe mode. In addition, I noticed that I cannot close apps by selecting the close (upper right hand corner x) icon in Safe mode. I don't know if that's normal.

[SuperDave]

Cannot bring up task manager. Attempt to bring up task manager via Ctrl-alt-delete and selecting task manager just brings up initial screen that normally appears when the computer is booted up but not logged into.

Task Manager should be at the bottom of the list.
How long has this been happening? Did you make any changes to the laptop prior to this problem?

[pkarsh]

It's my son's computer. He says he might have added Google Earth the day before he started having these problems. He says that after he added Google Earth it still worked correctly for about a day. I hadn't tried to bring up Task Manager on it lately, mainly because I don't usually use that computer. I just know from using other computers that if I do Ctrl-Alt-Delete and then select Task Manager, that it comes up. Sorry that I can't give you a more definitive answer.

[pkarsh]

I must apologize as I may have inadvertently given you incorrect information. I can in fact bring up Task Manager. I checked again on the computer and saw that if I did Ctrl-Alt-Delete I get a list of things I can do, where Task Manager is the last thing on the list. I press the tab key (as the left button on the mouse has no affect) and then use the arrow keys to scroll down the list to Task Manager, which is the last item on the list. I press on the Enter key, which does in fact bring up the Task Manager on the desktop screen. I cannot close the Task Manager, however. It appears that I get focus on the upper right hand corner exit icon (the x) but pressing the Enter key has no affect.

[SuperDave]

This does not look like an infection is causing these problems. However, let's try one more scan.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.

There are 3 different versions. If one of them won't run then download and try to run the other one.
 
Vista and Win7 users need to right click Rkill and choose Run as Administrator
 

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.exe
Rkill.com
Rkill.scr

Once you've gotten one of them to run then try to immediately run the following.
 
Now download and Run exeHelper.

Please download exeHelper from Raktor to your desktop.

• Double-click on exeHelper.com to run the fix. A black window should pop up, press any key to close once the fix is completed. A log file named log.txt will be created in the directory where you ran exeHelper.com Attach the log.txt file to your next message.
  
  Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
  

[pkarsh]

I haven't been able to download exeHelper.com. When I try to "click" on the link (actually touching it onthe computer's touch screen as the mouse is not working right) the connection either times out or I get a warning from McAfee that it isnot a safe place to go. I have previously downloaded rkill.exe. I want to get  everything in lace before I try to run anything as you said I should run exeHelperimmediately after running Rkill. Any ideasabout how to get around this? THANKS FOR YOUR HELP!

[SuperDave]

Ok, that's typical of McAfee. Please try one of these.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
Save Rkill to your desktop.

There are 7 different versions. If one of them won't run then download and try to run the other one.
 
Vista and Win7 users need to right click Rkill and choose Run as Administrator
 

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.exe
* Rkill.com
* Rkill.scr
* WiNlOgOn.exe
* uSeRiNiT.exe
* iExplore.exe
* eXplorer.exe

[pkarsh]

I did downlod rkill.exe onto the desktop earlier today but I've not yet run it. Just for yucks I did a Google seach on exeHelper download, which returned, among other thigs a site called whatthetech.com which had a download for exeHelper. Specifically the link is https://forums.whatthetech.com/index.php?app=downloads&showfile=43 . I ws wondering if I should try downloading exeHelper from this link or if I should just run rkill.exe

Thanks for your help and indulgence.
 

[SuperDave]

Just run rkill that you already downloaded.

[pkarsh]

I ran Rkill.exe. It appears to have generated a file called Rkill.txt. It did not appear to find any malware processes to kill, etc. Would you like me to send you the file and/or its contents? How should I proceed from here? Thanks for your continuing help!