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Author Topic: Computer unresponsive to mouse clicks, cannot bring up task manager, et al  (Read 14062 times)

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SuperDave

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I'm going to move this thread to the hardware forum as it does not appear to be an infection related issue. Perhaps someone there can help with this problem
Windows 8 and Windows 10 dual boot with two SSD's

pkarsh

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    I have looked elsewhere and saw two possible solutions that appeal to me. These are:
    run sfc /scannow which may find and repair file and/or driver problems. I saw this at: https://bobmckay.com/cloud-sass/solved-left-click-not-working-windows-10/

    Another possible solution is to update the mouse drivers in the Device Manager. I saw this in http://www.makeuseof.com/tag/fix-left-mouse-button/  It is shown as Fix 6.

    Elsewhere in the Computer Hope forums it advises not to do anything outside the Forum advice. As I have heard nothing in the Hardware thread about this, should I go ahead and try these possible solutions?

    Thanks for your help.

    patio

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    Yes....you may wanna try another mouse while you're at it.
    " Anyone who goes to a psychiatrist should have his head examined. "

    pkarsh

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      I had previously tried a different mouse. Symptoms are exactly the same. What about doing a restore from a restore point? Is there a way to do that from command line? What about doing a "hard reset"? What  are the downsides to doing that?

      patio

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      Lets try the above 2 1st...before we get ahead of ourselves...
      " Anyone who goes to a psychiatrist should have his head examined. "

      pkarsh

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        I ran sfc /scannow which didn't find anything amiss but it looks like it just evaluates system files which may not include the drivers that the mice use. I went to the Dell Support site and downloaded and installed a bunch of driver updates that they recommended (including an update to the bios!) but, again, not mouse drivers. At this point I have downloaded a supposedly updated mouse driver executable but have not yet executed it. I did try to restore from an existing restore point but the restore oint turned out to be corrupted somehow and so the restore failed.

        pkarsh

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          I tried updating the touchpad mouse driver. This did not fix the problem and I think it made things worse as touching the screen doesn't really work right anymore. As far as I know the system still boots. Should I try doing Startup Repair? I basically want to keep the applications and files that are on the computer. Thanks for your help.
          « Last Edit: April 05, 2017, 01:16:37 PM by pkarsh »

          patio

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          I still believe this is a driver issue...does Dell list Win 10 drivers for it ? ?

          Best method at this point would be use your Service Tag # from the laptop...then it'll list ALL available drivers.
          Get all the Win 10 drivers if they have them and re-install ALL...

          Start with chipset drivers 1st...as many other components rely on those...re-boot afterwards...then install all others.

          Having duplicates and/or ones that aren't necessary won't affect the system as Windows will ignore all those it don't need...

          Keep us posted.
          " Anyone who goes to a psychiatrist should have his head examined. "

          pkarsh

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            Dell does list Win 10 driver updates and I did run some of the updates including an update of the BIOS. I may have updated the chipset as well. How do I find out what drivers and/or other updates I did install?

            Another issue I have at the moment is that the system is showning the Startup Repar screen and I son't see a way to back out of it. The Esc key has no effect. Is there anything I could do other than shutting it down via the Power button?

            Thanks again for your help.

            patio

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            Quote
            Another issue I have at the moment is that the system is showning the Startup Repar screen and I son't see a way to back out of it. The Esc key has no effect. Is there anything I could do other than shutting it down via the Power button?

            You have an incompleted startup repair ...would have been good to know this from the beginning.

            Follow This Guide...
            " Anyone who goes to a psychiatrist should have his head examined. "

            pkarsh

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              I never started the Startup Repair. I'm at the screen where it asks to select one of the admin users and then enter their password. I never selected either of the two admin users.

              patio

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              I think at this point you have to ask your Son what he has done...

              At any rate none of these fixes will be any good outside the Admin account...sorry.
              " Anyone who goes to a psychiatrist should have his head examined. "

              pkarsh

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                He said the last thing he did was install Google Earth. The difficulties with the com,puter started about a day after that.

                I would still like to know if I should just shut down the computer with the Power button to get out of the Startup Repari screen. Please note that, as I said above, I did not start any Startup Repair operations.

                BC_Programmer


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                "Startup Repair" appears because it can't startup. It wants to repair it. You can turn off the system at that point- but it will likely just appear again next time you start the system. You can't really back out because it's largely not optional- that is, you either repair the startup/boot information- or you don't boot at all.
                I was trying to dereference Null Pointers before it was cool.

                pkarsh

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                  I actually "stumbled" into it while I was looking for the way to boot in Safe mode. I shut the system down with the power button and then restarted it. It bootee normally. Should I proceed with patio's suggestion to install all available driver updates?