Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: I've lost my DRM file  (Read 18799 times)

0 Members and 1 Guest are viewing this topic.

AirHalling

    Topic Starter


    Rookie

    I've lost my DRM file
    « on: September 23, 2008, 08:08:11 PM »
    I have been trying to fix a DRM error on my computer since Sept. 2nd.  Here is the chronology of events...

    1.  I have Rhapsody.  On 9-2-08, I attempted to open it from my desktop.  I received the following error message:  Rhapsody has detected a problem with some of the Windows Media DRM components on your computer

    2.  I was then redirected to the Microsoft support website to perform a security upgrade.  I tried but I think I'm supposed to be logged in as the administrator which I thought I was.

    3.  I have been getting lots of nice replies from the Rhapsody help people.  I have listed their links:

    The Windows Digital Rights Management (DRM) folder contains licenses for secure media files such as your Rhapsody tracks. Renaming the DRM folder can help you troubleshoot some Rhapsody-specific errors.

    To rename the DRM folder, Please click the link below and follow the steps :

    http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=5633&p_created=1137091621

    To update windows components, Please click the link below and follow the steps :

    http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=6202&p_created=1159997743

    To troubleshoot Helix components, Please click the link below and follow the steps :

    http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=6203&p_created=1159997770

    If you still face the problem, Please do a clean install of Rhapsody by clicking the link below and follow the steps :

    http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4866&p_created=1109893812

    so here we go....


    1. After doing the steps listed to run clean install and error message came up that said, "Rhapsody DRM Cleaner Tool has encountered a problem and need to close. We are sorry for...

    2. At this point I was returned to desktop. The best buy music store icon was gone so I rebooted and proceeded to download the software from www.rhapsody.com/-software.

    3. So then I attempted to sign-in to Rhapsody and received the same DRM problem box. Which sent me to the Microsoft website for the security upgrade.

    4. When the MS box opens I actually get two boxes, one called Security component upgrade - Microsoft Internet Explorer AND Certificate Revocation List Update - Microsoft Internet Explorer. The first box (Security component upgrade) does not have the upgrade box shaded in order to click it. The second box (certificate revocation...) does but have the update button available to click BUT when I click it I get the following message: An error was encountered during upgrade. If you are still unable to play your content... and it directs me to the microsoft support website.

    5. I have tried two hours worth of fixes that don't change anything from microsoft. But of course I can't contact THEM.

    6. But I noticed that at the bottom of the certificate revocation box is the message: In order to perform this upgrade you must be logged in as an administrator.

    I really hope you can help me. I have been through this same loop over and over. I don't know how to log in as administrator. When I check user profiles it show me as the administrator.

    Now when I start over with fixes sent by Rhapsody I don't have a DRM file.  I addition I have a new error when I log on to XP

    error loading  c:\program~\myweb~\bar\1.bin\m3plugin.dll
    Specified module could not be found.

    drmsucks



      Specialist

      Re: I've lost my DRM file
      « Reply #1 on: September 23, 2008, 08:52:18 PM »
      AirHalling - You have my complete sympathy and I have no idea how to solve your problem; hopefully, someone else can help you.

      When music was encumbered with silly, arcane, broken DRM schemes, I quit buying. Before that, I tried Real Player and got rid of it immediately because it was a virulent piece of crapware that wanted to take over my computer and spy on me.

      You have a double whammy - DRM and Realnetworks (owner of Real Player and Rhapsody.) Both are a scourge of the computer public.

      I wish I could help you but I can't. Sorry for the rant.

      Best of luck!
      If you don't have time to do it right
                      ...when will you have time to do it over?

      Broni


        Mastermind
      • Kraków my love :)
      • Thanked: 614
        • Computer Help Forum
      • Computer: Specs
      • Experience: Experienced
      • OS: Windows 8
      Re: I've lost my DRM file
      « Reply #2 on: September 23, 2008, 09:05:50 PM »
      drmsucks <------this nick says it all :)

      AirHalling

        Topic Starter


        Rookie

        Re: I've lost my DRM file
        « Reply #3 on: September 23, 2008, 09:06:11 PM »
        Dear DRMsucks,

        I know understand your moniker.  Yes DRM does suck.  I guess I was one of the blind when I got so excited to enroll in the Rhapsody service.  Who knew that $14.99 a month for unlimited music on three MP3 Players would cause me such a darn mess.  Now my I can't update my kids players anymore.  I've become mean while I try to run all the fixes...

        I'm hoping someone out there has sympathy and a lot of knowledge because the dudes at Rhapsody keep sending me in the same convoluted path.

        AirHalling

          Topic Starter


          Rookie

          Re: I've lost my DRM file
          « Reply #4 on: September 23, 2008, 09:08:23 PM »
          Wow Broni,  After all the reading I did of your posts I thought you would have more to say.   Believe me I've been cruising past posts hoping I would find a morsel.

          Broni


            Mastermind
          • Kraków my love :)
          • Thanked: 614
            • Computer Help Forum
          • Computer: Specs
          • Experience: Experienced
          • OS: Windows 8
          Re: I've lost my DRM file
          « Reply #5 on: September 23, 2008, 09:11:35 PM »
          AirHalling
          I apologize for not offering any help, but I simply try to stay away form anything involving DRM. No experience=no knowledge=no help

          drmsucks



            Specialist

            Re: I've lost my DRM file
            « Reply #6 on: September 23, 2008, 09:12:21 PM »
            Many smart people here - hang in there; nothing difficult is ever easy :)
            If you don't have time to do it right
                            ...when will you have time to do it over?

            AirHalling

              Topic Starter


              Rookie

              Re: I've lost my DRM file
              « Reply #7 on: September 23, 2008, 09:19:19 PM »
              So I am going to take a deep breath, cross my fingers, and hope someone will take mercy.  My last resort is Geek Squad since it is my Best Buy MP3 and software that put me here.  Are they any good?  I haven't been real impressed.  My computer guy closed up shop.

              Broni


                Mastermind
              • Kraków my love :)
              • Thanked: 614
                • Computer Help Forum
              • Computer: Specs
              • Experience: Experienced
              • OS: Windows 8
              Re: I've lost my DRM file
              « Reply #8 on: September 23, 2008, 09:23:45 PM »
              Quote
              My last resort is Geek Squad
              Avoid, at all cost.

              AirHalling

                Topic Starter


                Rookie

                Re: I've lost my DRM file
                « Reply #9 on: September 23, 2008, 09:31:32 PM »
                That's what I was afraid of.  The cool kids are all here.  At least that's what I get from reading the post re: recycle bin.  That and I laughed so hard it brought tears to my eyes.  Wish I were crying from relief that my DRM file was fixed and not CORRUPT.

                Broni


                  Mastermind
                • Kraków my love :)
                • Thanked: 614
                  • Computer Help Forum
                • Computer: Specs
                • Experience: Experienced
                • OS: Windows 8
                Re: I've lost my DRM file
                « Reply #10 on: September 23, 2008, 09:37:15 PM »
                Quote
                error loading  c:\program~\myweb~\bar\1.bin\m3plugin.dll
                I don't know, if this is gonna solve your problem, but the above error indicates, that your computer was/is infected by MyWebSearch (maybe more).
                I can do initial check...

                Download HijackThis:
                http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
                Click on Download HijackThis Installer
                Post HijackTHis log.

                AirHalling

                  Topic Starter


                  Rookie

                  Re: I've lost my DRM file
                  « Reply #11 on: September 23, 2008, 09:45:43 PM »
                  Broni,
                  Before I download yet another program will you tell me if it does above and beyond the ones I already have:

                  Malwarebyte's Anti Malware, Ad Aware, SpyBot, and my latest addition because I was desperate, Registry Cleaner Pro.

                  Oh, by the way this all started when I ran one of these lovelies and quarantined some files back on Sept. 1st.

                  Broni


                    Mastermind
                  • Kraków my love :)
                  • Thanked: 614
                    • Computer Help Forum
                  • Computer: Specs
                  • Experience: Experienced
                  • OS: Windows 8
                  Re: I've lost my DRM file
                  « Reply #12 on: September 23, 2008, 09:52:28 PM »
                  Malwarebytes is an excellent program.
                  IMHO, Ad-aware, and Spybot are tools of the past.
                  Registry cleaners, in general, are NOT recommended. They simply won't make your computer running better.
                  The only safe tool of that kind, I can recommend is CCleaner.
                  HijackThis is a very tiny tool, which will show me a lot of info about your computer. I MAY see something.

                  AirHalling

                    Topic Starter


                    Rookie

                    Re: I've lost my DRM file
                    « Reply #13 on: September 23, 2008, 09:56:49 PM »
                    O.K. I'm going in now...

                    AirHalling

                      Topic Starter


                      Rookie

                      Re: I've lost my DRM file
                      « Reply #14 on: September 23, 2008, 10:00:08 PM »
                      Broni,
                      What do you want to see?  The Notepad or the hijack this list.