I have been trying to fix a DRM error on my computer since Sept. 2nd. Here is the chronology of events...
1. I have Rhapsody. On 9-2-08, I attempted to open it from my desktop. I received the following error message:
Rhapsody has detected a problem with some of the Windows Media DRM components on your computer2. I was then redirected to the Microsoft support website to perform a security upgrade. I tried but I think I'm supposed to be logged in as the administrator which I thought I was.
3. I have been getting lots of nice replies from the Rhapsody help people. I have listed their links:
The Windows Digital Rights Management (DRM) folder contains licenses for secure media files such as your Rhapsody tracks. Renaming the DRM folder can help you troubleshoot some Rhapsody-specific errors.
To rename the DRM folder, Please click the link below and follow the steps :
http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=5633&p_created=1137091621To update windows components, Please click the link below and follow the steps :
http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=6202&p_created=1159997743To troubleshoot Helix components, Please click the link below and follow the steps :
http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=6203&p_created=1159997770If you still face the problem, Please do a clean install of Rhapsody by clicking the link below and follow the steps :
http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4866&p_created=1109893812so here we go....
1. After doing the steps listed to run clean install and error message came up that said, "Rhapsody DRM Cleaner Tool has encountered a problem and need to close. We are sorry for...
2. At this point I was returned to desktop. The best buy music store icon was gone so I rebooted and proceeded to download the software from
www.rhapsody.com/-software.
3. So then I attempted to sign-in to Rhapsody and received the same DRM problem box. Which sent me to the Microsoft website for the security upgrade.
4. When the MS box opens I actually get two boxes, one called Security component upgrade - Microsoft Internet Explorer AND Certificate Revocation List Update - Microsoft Internet Explorer. The first box (Security component upgrade) does not have the upgrade box shaded in order to click it. The second box (certificate revocation...) does but have the update button available to click BUT when I click it I get the following message: An error was encountered during upgrade. If you are still unable to play your content... and it directs me to the microsoft support website.
5. I have tried two hours worth of fixes that don't change anything from microsoft. But of course I can't contact THEM.
6. But I noticed that at the bottom of the certificate revocation box is the message: In order to perform this upgrade you must be logged in as an administrator.
I really hope you can help me. I have been through this same loop over and over. I don't know how to log in as administrator. When I check user profiles it show me as the administrator.
Now when I start over with fixes sent by Rhapsody I don't have a DRM file. I addition I have a new error when I log on to XP
error loading c:\program~\myweb~\bar\1.bin\m3plugin.dll
Specified module could not be found.