I can't access User Accounts in XP

[jimflint1]

If I go to START, then Control Panel, and then click on USER ACCOUNTS, nothing happens. I can't get to the User Accounts for some reason, and I'd like to delete some of them to create more space on the computer.

[JJ 3000]

Have you tried to delete them in Safe Mode?

[jimflint1]

Have you tried to delete them in Safe Mode?

I just tried that---and they don't all appear. I have six accounts, including mine and all of my children and my wife. Those accounts all appear on the log in screen as icons, but when I went to safe mode, they didn't all appear.  In fact, only mine, and one I named "The Administrator" (not to be confused with the Administrator  account that is created automatically by Windows), appear, and missing are Ann, Rebecca, Benjamin, and so forth.

[spiderlucci]

You need to do some basic troubleshooting to to diagnose this problem.
 
1. Go to Start/Run and type: eventvwr.msc and press OK. This will open
the Event Viewer. Click the Applications item on the left side. On the right
side, look for any "X" error messages that may be displayed. Double click
the error entry to see the details. The specific module causing the error
will be shown there.


2. Go to Start/Run and type: msinfo32 and press OK. Click on
Components/Problem Devices to see any hardware that may be having problems.
Click on Software
Environment/Windows Error Reporting to see any possible
conflicts and or error messages.

also you can try this:
Click Start/Run and type control userpasswords and click ok. Does this
open the
user accounts?

Also, is this a fresh install of XP and if so did you check hardware compatibility before installing XP on that
computer?


I hope this help!
spider

[jimflint1]

You need to do some basic troubleshooting to to diagnose this problem.
 
1. Go to Start/Run and type: eventvwr.msc and press OK. This will open
the Event Viewer. Click the Applications item on the left side. On the right
side, look for any "X" error messages that may be displayed. Double click
the error entry to see the details. The specific module causing the error
will be shown there.

I did that and I'm getting consistent errors within VSS and Event System

2. Go to Start/Run and type: msinfo32 and press OK. Click on
Components/Problem Devices to see any hardware that may be having problems.
Click on Software
Environment/Windows Error Reporting to see any possible
conflicts and or error messages.

I did this and got under "Type" MsiInstaller, and under "Details" Detection of Product followed by a big long number

also you can try this:
Click Start/Run and type control userpasswords and click ok. Does this
open the
user accounts?

It did not open the user accounts, but maybe I typed it in wrong. Is it just like you have it, "control userpasswords"?

Also, is this a fresh install of XP and if so did you check hardware compatibility before installing XP on that
computer?

Nope. It's not a fresh install. If any of this helps to identify the problem, let me know as it means nothing to me other than there are some errors, but why and how to get rid of them, I don't know.

[spiderlucci]

try this:
you have VSS? this is a program install on your PC that create consistent shadow copies of one or more volumes. Just incase you didn't know. but, do you have VSS is the question.


What antivirus do you have and spyware remover before we move on and what are the errors saying?
 yes control userpasswords is correct.
Let Us know
spider

[jimflint1]

try this:
you have VSS? this is a program install on your PC that create consistent shadow copies of one or more volumes. Just incase you didn't know. but, do you have VSS is the question.


What antivirus do you have and spyware remover before we move on and what are the errors saying?
 yes control userpasswords is correct.
Let Us know
spider

Well, I don't know if I have VSS, but I'm getting that error message about it. I'm using the Avast free version AV, and Komodo Firewall. As far as spyware removers, I have Ad-Aware, Spybot, and SuperAntiSpyware.

8193 is all that I see for the VSS error. Other than that, it gives the time, date, etc. Just that big red error X and that's about it.

[spiderlucci]

Note Do not use this method if you want to save your restore points for System Restore

   1. Click Start, click Run, type msconfig, and then click OK.
   2. On the General tab, click Diagnostic Startup, and then click OK.
   3. Restart your computer.

If the problem does not occur, use Selective startup mode to try to find the problem by turning individual services and startup programs on or off.

see if you can go into your accounts now.

before we move on try this.
let us know

spider

[Sykes]

This is a workaround: You may try:

Download and install:  Windows Script 5.6 for Windows XP and Windows 2000

http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

Its worth a try!