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Author Topic: Malware Removal Help - logs posted  (Read 2953 times)

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thelisma

    Topic Starter


    Newbie

    Malware Removal Help - logs posted
    « on: January 24, 2009, 04:53:59 PM »
    My parents - in their 70s - have been having PC trouble.  Their machine is a Sony VAIO running Windows XP.

    I installed AVG 8.0 and it promptly found several trojan horses:
    Generic12.xxxx
    SHeur2.GRY
    Downloader.Generic8.HPC
    FakeAlert
    BHO.GSS
    Vundo.DM

    ...and two worms:
    Worm/Autoit.DEG
    Java/ByteVerify

    I quarrantined everything AVG found.  I couldn't figure out how to make AVG Free output a log file... :(

    Following the instructions posted here I performed the following:

    Windows Update was turned off, re-activated it.

    XP was at SP2, updated to SP3

    downloaded and ran CCleaner, SUPERAntiSpyware, Malwarebytes and HijacThis as instructed

    verified JRE was at v6 Update 11

    I'm attaching the requested logs.

    I suspect a large part of the problem is their grandson (my nephew).  He was visiting all kinds of sites that could have contributed to the problem.  He has now been banned from their PC.

    Thanks in advance for your help,

       Thelisma

    [attachment deleted by admin]

    thelisma

      Topic Starter


      Newbie

      Re: Malware Removal Help - logs posted
      « Reply #1 on: January 24, 2009, 05:09:08 PM »
      meant to add: they use MSIE exclusively.  I just loaded Firefox onto their machine and am in the process of moving their bookmarks over.

      Then I'll delete their IE desktop icon... :)