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Author Topic: Computer Suddenly Sluggish; Need Troubleshooting Help w/HDD and smartctl  (Read 4496 times)

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Chomp

    Topic Starter


    Newbie

    My setup:

    OS:PCLinuxOS & Windows XP - use mainly Linux
    Motherboard: Intel DQ965DF
    CPU: Dual Core @ 2.8Ghz
    RAM: 3.5GB Kingston DDR2
    GPU: 512MB Nvidia Geforce 8800 GT
    HDD: Western Digital Caviar Blue WD2500AAJS 250GB 7200 RPM SATA 3.0Gb/s 3.5" Internal

    My problem:

    My computer became suddenly sluggish a couple days ago out of the blue.  Programs are slow to load, scrolling with the mouse is jerky, videos pause then continue 5-30 seconds later, downloading(any protocol) brings my PC to a standstill, etc.  I have this problem on both Linux and Windows, so I know it's not a software problem.  Additionally, I've had unexplainable data loss.  Files that used to be there(on my Linux /home partition) have suddenly disappeared without a trace.

    I've tried the following so far:  I've cleaned my computer of all dust and dirt.  I've switched to onboard graphics(intel).  I disabled 3D desktop effects.

    Both operating systems are fully up to date, including drivers.  The xorg.conf file for my Linux OS is correct.  Since software, dirt, my graphics card, and 3d acceleration don't seem to be the problem I've moved on to my hard drive.  I decide to use smartctl in Linux to analyze my hard drive, however, I'm not sure what to make of the output.

    Checking to see if my hdd supports S.M.A.R.T. technology:
    Code: [Select]
    [root@localhost]# smartctl -i /dev/sda           
    smartctl version 5.38 [i586-mandriva-linux-gnu] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/                             

    === START OF INFORMATION SECTION ===
    Model Family:     Western Digital Caviar Second Generation Serial ATA family
    Device Model:     WDC WD2500JS-60NCB1                                       
    Serial Number:    WD-WCANKC800832                                           
    Firmware Version: 10.02E02                                                 
    User Capacity:    250,059,350,016 bytes                                     
    Device is:        In smartctl database [for details use: -P show]           
    ATA Version is:   7                                                         
    ATA Standard is:  Exact ATA specification draft version not indicated       
    Local Time is:    Thu Oct  8 11:07:02 2009 CDT                             
    SMART support is: Available - device has SMART capability.                 
    SMART support is: Enabled

    Enabling S.M.A.R.T.:
    Code: [Select]
    [root@localhost]# smartctl -s on -d ata /dev/sda
    smartctl version 5.38 [i586-mandriva-linux-gnu] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/                             

    === START OF ENABLE/DISABLE COMMANDS SECTION ===
    SMART Enabled.

    Running overall-health self-assessment test, results were unexpected:
    Code: [Select]
    [root@localhost harley]# smartctl -d ata -H /dev/sda
    smartctl version 5.38 [i586-mandriva-linux-gnu] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/                             

    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    Please note the following marginal Attributes:         
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
    190 Airflow_Temperature_Cel 0x0022   068   030   045    Old_age   Always   In_the_past 32

    More data:
    Code: [Select]
    [root@localhost]# smartctl -d ata -a /dev/sda
    smartctl version 5.38 [i586-mandriva-linux-gnu] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/                             

    === START OF INFORMATION SECTION ===
    Model Family:     Western Digital Caviar Second Generation Serial ATA family
    Device Model:     WDC WD2500JS-60NCB1                                       
    Serial Number:    WD-WCANKC800832                                           
    Firmware Version: 10.02E02                                                 
    User Capacity:    250,059,350,016 bytes                                     
    Device is:        In smartctl database [for details use: -P show]           
    ATA Version is:   7                                                         
    ATA Standard is:  Exact ATA specification draft version not indicated       
    Local Time is:    Thu Oct  8 11:10:16 2009 CDT                             
    SMART support is: Available - device has SMART capability.                 
    SMART support is: Enabled                                                   

    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    See vendor-specific Attribute list for marginal Attributes.

    General SMART Values:
    Offline data collection status:  (0x84) Offline data collection activity
                                            was suspended by an interrupting command from host.
                                            Auto Offline Data Collection: Enabled.             
    Self-test execution status:      (   0) The previous self-test routine completed           
                                            without error or no self-test has ever             
                                            been run.                                         
    Total time to complete Offline                                                             
    data collection:                 (7680) seconds.                                           
    Offline data collection                                                                   
    capabilities:                    (0x7b) SMART execute Offline immediate.                   
                                            Auto Offline data collection on/off support.       
                                            Suspend Offline collection upon new               
                                            command.                                           
                                            Offline surface scan supported.                   
                                            Self-test supported.                               
                                            Conveyance Self-test supported.                   
                                            Selective Self-test supported.                     
    SMART capabilities:            (0x0003) Saves SMART data before entering                   
                                            power-saving mode.                                 
                                            Supports SMART auto save timer.                   
    Error logging capability:        (0x01) Error logging supported.                           
                                            General Purpose Logging supported.                 
    Short self-test routine                                                                   
    recommended polling time:        (   2) minutes.                                           
    Extended self-test routine                                                                 
    recommended polling time:        (  90) minutes.                                           
    Conveyance self-test routine                                                               
    recommended polling time:        (   6) minutes.                                           
    SCT capabilities:              (0x103f) SCT Status supported.                             
                                            SCT Feature Control supported.                     
                                            SCT Data Table supported.                         

    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds: 
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x000f   200   200   051    Pre-fail  Always       -       0       
      3 Spin_Up_Time            0x0003   184   181   021    Pre-fail  Always       -       5800     
      4 Start_Stop_Count        0x0032   099   099   000    Old_age   Always       -       1337     
      5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0       
      7 Seek_Error_Rate         0x000f   200   200   051    Pre-fail  Always       -       0       
      9 Power_On_Hours          0x0032   084   084   000    Old_age   Always       -       12154   
     10 Spin_Retry_Count        0x0013   100   100   051    Pre-fail  Always       -       0       
     11 Calibration_Retry_Count 0x0012   100   100   051    Old_age   Always       -       0       
     12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       1325     
    190 Airflow_Temperature_Cel 0x0022   064   030   045    Old_age   Always   In_the_past 36       
    194 Temperature_Celsius     0x0022   114   080   000    Old_age   Always       -       36       
    196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0       
    197 Current_Pending_Sector  0x0012   200   200   000    Old_age   Always       -       0       
    198 Offline_Uncorrectable   0x0010   200   200   000    Old_age   Offline      -       0       
    199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       13       
    200 Multi_Zone_Error_Rate   0x0009   200   200   051    Pre-fail  Offline      -       0       

    SMART Error Log Version: 1
    No Errors Logged         

    SMART Self-test log structure revision number 1
    Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
    # 1  Short offline       Completed without error       00%     12148         -                 
    # 2  Short offline       Completed without error       00%     12147         -                 

    SMART Selective self-test log data structure revision number 1
     SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS                 
        1        0        0  Not_testing                         
        2        0        0  Not_testing                         
        3        0        0  Not_testing                         
        4        0        0  Not_testing                         
        5        0        0  Not_testing                         
    Selective self-test flags (0x0):                             
      After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.

    Extended self-test of hdd:
    Code: [Select]
    [root@localhost]# smartctl -d ata -t long /dev/sda
    smartctl version 5.38 [i586-mandriva-linux-gnu] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/                             

    === START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===
    Sending command: "Execute SMART Extended self-test routine immediately in off-line mode".
    Drive command "Execute SMART Extended self-test routine immediately in off-line mode" successful.
    Testing has begun.                                                                               
    Please wait 90 minutes for test to complete.                                                     
    Test will complete after Thu Oct  8 12:41:31 2009                                               

    Use smartctl -X to abort test.

    After waiting more than the required time I tried to view the self test log with:
    Code: [Select]
    [root@localhost]# smartctl -l selftest
    smartctl version 5.38 [i586-mandriva-linux-gnu] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/                             

    ERROR: smartctl requires a device name as the final command-line argument.


    Use smartctl -h to get a usage summary
    ...but for some reason it wouldn't let me.

    I also ran the Data Lifeguard Diagnostic for Windows app provided by Western Digital but it stated everything was fine, however I'm not sure what to make of the results with smartctl, in particular '190 Airflow_Temperature_Cel 0x0022   068   030   045    Old_age   Always   In_the_past 32'.  I can't get Google to help me with this and am unsure how to proceed.  Is it time to replace my hard drive?  Are there other tests I can run?  Is there anything else I can do to troubleshoot this problem(on Linux or Windows)?

    Computer_Commando



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    Re: Computer Suddenly Sluggish; Need Troubleshooting Help w/HDD and smartctl
    « Reply #1 on: October 08, 2009, 04:38:15 PM »
    Thank you for your comprehensive post.

    I am not familiar with the Linux tests but am very familiar with WD Data Lifeguard Diagnostic for Windows, which is able to diagnose issues 95% of the time.  I have a WD drive sitting here that I have tested dozens of times and it always checks out okay, but all of a sudden it will "click-click" and fail to be recognized.  Turn it off and come back the next day and it could work for days and then exhibit the same behavior, again.  It was in a RAID array and was being rebuilt every week or two.  No SMART messages were ever generated.

    The point is, it can pass all tests and still not be functioning properly.  Therefore, I suspect your hard drive is the culprit.  Good news is that's it's only $50.

    Chomp

      Topic Starter


      Newbie

      Re: Computer Suddenly Sluggish; Need Troubleshooting Help w/HDD and smartctl
      « Reply #2 on: October 09, 2009, 12:21:43 PM »
      Thanks for your reply.  I'm pretty convinced it's the hdd as well, though I think I'll spend the extra $15 for one twice the size with a bigger cache and better response time.