Win 7 Explorer freezes

[h0thead132]

hey everyone i am very new to any type of forum (this is my firs post ever unless you count facebook) i need some help.

i am a very experienced windows user and have no clue about this one. . . .

just today my computer started to freeze up. i found out if i lock the laptop and then unlock it explorer will start to work again. i can use any program i launch before it freezes. this is one of the weirdest things i have seen in a while.  when it stops working i can not use my start bar, task manager, or any other window that runs off of explorer.exe also a new icon will show up in the area next to the battery on the bottom right side of the screen. i have attached a picture of it.

please help!!!


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i have had some time to mess around with the laptop and have found it to be a process called rlvknlg.exe*32

[Saving space, attachment deleted by admin]

[Broni]

i have had some time to mess around with the laptop and have found it to be a process called rlvknlg.exe

How did you figure it out?
rlvknlg.exe is a foistware: http://www.bleepingcomputer.com/startups/rlvknlg.exe-12985.html

[h0thead132]

i just launched the task manager as soon as i started up my laptop and waited for it to freeze and that symbol to show up again and watched for a new process to show up. truthfully i think it was just luck.

[Broni]

Check "Programs and Features" for NetSetter/Marketscore

[h0thead132]

Check "Programs and Features" for NetSetter/Marketscore

neither where there i just went into my Program files (x86) folder and manually deleted the relevant knowledge file that contained the process and have had no issue since

[Broni]

Cool