Cannot reboot windows XP

[brunyon423]

I am trying to get my daughters computer going. It had a problem and she ran boot disk & drivers, I connected to internet and tried up dating. It started updating and just quit up dating. I could not get it to finish updating and it did not act right. I tried running boot disk again and got system stopped c000021a fatal system error status 0x00000080  Every time i turn it on it says system starting and then same error. cant reboot cant do any thing.  HELP?

[patio]

So you interrupted the Update orocess 
We need to know,

[brunyon423]

Yes I stopped the up date because it was'nt going anywhere. That is when I decided to try reboot all over again.It started re boot then got error. Thanks for replying to my Questions.

[patio]

Do you have an XP CD for this machine ? ?

[brunyon423]

Yes I have orginal reboot discs. I was rebooting with when it stoppet with error.

[patio]

Is it a Windows CD or a manuf. restore CD ? ?

[brunyon423]

This is a dell dimension 2350 and disc says op system reinstal xp home with serv pack 1. the disc says dell. It came from factory with computer. Thanks

[patio]

If you use that CD it will basically wipe ALL your data and apps and take the machine back to day 1 status...
Let us know if this is what you want to do...

[brunyon423]

THis is just what I want to do.

[patio]

If you're sure then put the CD in and power down the machine.
Power up and it should start the Recovery process...
If it does not then you need to re-boot...and Enter Setup...there will be a brief message at the bottom of the screen to tell you what key to hit to do so...
Once in setup look for a boot priority setting...move the CDRom to the 1st priority using the + - keys and/or up down arrows...
When it's set to CDRom 1st and HDD 2nd hit F10 to "save changes and Exit" and answer Y to the prompt....
The machine will now boot to CD 1st.

Best of Luck.

[brunyon423]

I did the reboot and it said it was doing set up. then it said stop 000021a fatal system error status of 0x00000080 . I try to reboot now and it just says set up starting and gives fatal system error again. I can not get it to do any thing else. thanks

[ganjaman]

Did you do what Patio said?? In the set-up F2/F12 then select BOOT OPTIONS. uncheck your HDD and select FROM CD save then exit. Put your disc in and Power down then restart and it should pick-up from there........

[brunyon423]

I guess i am not explaining this right. It is stuck in this mode. It will not let me do anything. It will not let me reboot or anything else. thanks

[ganjaman]

Soz m8 can't think of owt else apart from a new HDD or 2nd hand 

[brunyon423]

I had considered a new hard drive. Thanks fellows