The
below information is pertaining to the Packard Bell 14.4, 28.8, 33.6 and Sound for
Sound Cards / Modems.
All troubleshooting steps for the above sound cards are found on our Sound Card page.
If you have trouble shot your sound card and are unable to get it to work or need to
reinstall the sound card, click on the appropriate link to get to reinstall steps.
REINSTALLING PACKARD BELL 14.4 / 28.8 SOUND CARD
DRIVERS
Check in Device Manager, if
you see "other devices" then click to go under it and remove everything under it;
unless something sounds familiar, like a printer, but make sure nothing relating to sound or
unknown device is under there; once all removed then look under sound video and game
controllers, remove everything that is under there Packard bell sound card mpu401,
joystick etc.
Get a blank disk and your master CD that came with the system.
Go to The DOS prompt, once under
there go to the d: drive and go into the bu directory then i,rockeydrv.001,windows (may be
inf) and type copy *.* a: which will copy the
drivers to disk, then go into the system directory and again copy *.* a:.
Go back into Control Panel click on add remove hardware, click next, say no;
next scroll to sound video and game controllers, highlight it; next click on aztech labs
and then aztech sound galaxy 16 then say have disk, say OK to a:/ then HIGHLIGHT the
Packard bell sound card, click on next, next if you run into any kind of a version
conflict say NO you do not want to keep it, say next if any next, then when it says finish
and it asks you to restart the computer say yes.
If still no sound, go to DOS, go into the sound144 or sound16a or pbaudio,
and then utility directory, type HWSET /MR /MS press ENTER, then type "diagnose"
if you still do not get sound, please contact Packard Bell.
REINSTALLING PACKARD BELL 33.6 AND SOUND 4 SOUND
CARDS
Make sure that you do not see a sound icon by the time in the bottom right
side of the monitor.
If you do see it, click on it once, make sure it is not muted and its up,
then click on it twice should pull up a big menu, under there make sure nothing is muted
and that nothing is down.
If you don't see it, go into Control Panel under Control Panel,
click on multimedia, if you see
"no playback devices" then continue on; if you don't see that, check the
"show volume on task bar" then follow step #2.
Check in Device Manager if
you see "other devices" then click to go under it and remove everything under it;
unless something sound familiar, like a printer, then go under sound video game controllers,
remove EVERYTHING below sound video game controllers by highlighting one, clicking on
remove and repeating the same process, then go under modems and remove everything under
there as well (no we have not lost our minds, your modem and sound card are related and
will be re detected upon boot if working properly).
