I have problems in Windows after installing new software
Reinstall or uninstall the program
If you are encountering problems with your computer or other programs after installing new software on your computer, uninstall the program and see if the issues persist.
Note: If after installing a program you're unable to boot into Windows, try booting into Safe Mode.
After the program has been uninstalled try installing the program again.
Check for software program updates or new versions
If you're installing a software program or drivers for a hardware device such as a printer. Get the latest software and drivers from the manufacturer instead of using the included software. A listing of links to drivers can be found on our drivers page.