Reference number: CH000193

Issues with adding new video card to computer that has on-board video.

Issue:

Issues with adding new video card to computer that has on-board video.

Cause:

Issues are likely to occur when attempting to upgrade a computer that has on-board video because of any of the below possibilities.

1. On-board video card is not disabled or not being disabled.
2. IRQ or other resource conflict with the new video card and other devices on the computer.
3. Confliction in Windows causing Windows to not redetect the video card.

Solution:

Because of the possibilities of potential issues the new video card could be experiencing, it is recommended that you follow through the below recommendations to resolve this issue.

1. Verify with the computer's documentation and/or manufacturer that there are no jumpers to disable the on-board video or option available through CMOS. The majority of the time most manufactures are allowing the computer to determine this by detecting the newly installed video card and then disabling the original automatically; this, unfortunately, does not always work.
2. If there are no jumpers available on the motherboard or if you have no options available through CMOS to disable the on-board video, verify if the video card you are attempting to install has jumpers allowing it to have the resources changed on it. If available, we recommend trying other possible resources to attempt to get the video card to be detected.
3. If you have Windows 95, Windows 98, Windows ME, Windows 2000 or Windows XP, before adding the card within windows, disable the onboard Video by clicking on Start / Settings / Control Panel / double-click on System / click on the Device Manager tab / click the plus by display adapter / double-click on the video card under display adapter / and place a check in the box to disable in hardware profile (towards the bottom). Shut Down the computer and attempt to install the video card into the computer. Additional information about Device Manager can be found on our Device Manager page.
   
   Once the device has been disabled, close out of Device Manager. If the computer prompts you to restart the computer select "No." Once back in the Control Panel, double-click the display icon.
   
   
   
   
   In display properties select the settings tab. Within settings click the Advanced button (this button may vary depending upon the current display drivers and operating system). In the adapter tab (again, this may vary depending upon the type of video or drivers installed on the computer) click change to select the new display adapter. Do not allow Windows to detect the display device or allow Windows to search for the device. Instead, list the display devices.
   
   If properly selected you will see a listing of various computer video card manufacturers and models. If not, select "Show all hardware." In the listing select Standard display types (generally the first listing under manufacturers) and choose standard VGA for the model.
   
   Once the installation has been completed (finished), when prompted to restart the computer, select no. Once back in Windows close out of all open windows click Start / Shutdown and shutdown the computer (do not restart). Once the computer is off install the new video card.
   
   
4. Unfortunately, if none of the above recommendations resolve your issue, it is recommended that you contact the computer manufacturer for additional help and/or recommendations.

Additional information:

When purchasing a video card for a computer that has on-board video, it is highly recommended that you do not purchase the same type of video card that came pre-installed. This is a common reason why the on-board video card may not be disabled automatically.