Reference number: CH000202

Low audio everywhere.

Issue:

Low audio everywhere.

Cause:

This issue can be caused by any of the below possibilities.

1. Computer using non amplified speakers.
2. Speakers not connected or configured properly.
3. Software settings for audio not setup properly.
4. Headphones connected to speakers.
5. Software related issues.
6. Sound drivers.

Solution:

Computers using non amplified speakers

If your speakers have worked fine in the past, skip this section. Are your speakers amplified? If your speakers do not have a power source of their own, the volume can be lower than a set of amplified speakers.

Speakers not connected or configured properly

Ensure that your speakers are connected to line out section of your sound card. When connected to other portions of the sound card it is possible for little or no sound to come out.

Software settings for audio not setup properly

Verify that the settings and volume controls for your sound card are set properly. If you have Microsoft Windows, verify that each of the volume controls are mid way or higher. These settings can be adjusted through the volume control properties window that is accessed easily by double-clicking the sound icon () in systray.

If you do not have this sound icon and have Microsoft Windows, you can find information about getting this icon to appear by reviewing document CH000208

Headphones connected to speakers

Verify that no headphones are plugged into the computer. Some users may have headphones plugged into the computer and not realize it.

Software related issues

If you're only experiencing issues with low sound in a particular program such as a software game, please refer to our basic troubleshooting section.

Sound drivers

Finally, if you have checked all the above recommendations and still continue to experience low sound, it is likely an issue related to your sound drivers. We recommend you reinstall and/or update your sound drivers to the latest drivers. Additional information about sound drivers can be found on our sound drivers page.

Additional information:

• See document CH000204 for additional information about troubleshooting poor audio.